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Chick's Discount Saddlery Reviews - 26,812 Review - 9.3/10

Nov 29, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 941 - 960 of 26,812

JayO

Site Experience Feedback

Nov 20, 2024

So far so good. will update after product arrives and is used.

Syd B

Site Experience Feedback

Nov 20, 2024

I had a great experience today.

Okie

Site Experience Feedback

Nov 20, 2024

Good

Pull on your boots

Site Experience Feedback

Nov 20, 2024

One of my favorite online stores. The prices are very reasonable and usually there is always some deal going on. I like the different options they have in their products like size and colors. I tend to frequently check out this website and never fail to find something I think I “need”.

Sylver

Site Experience Feedback

Nov 11, 2024

I'm very happy with the prices and product quality.


Post-Delivery Feedback

Nov 20, 2024

Nice turn out blanket!

First time easy to order

Site Experience Feedback

Nov 20, 2024

Easy to find what I was looking for

Horsecrazy

Site Experience Feedback

Nov 20, 2024

Easy to navigate

Horsegal

Site Experience Feedback

Nov 20, 2024

No problems

Cherry 5

Site Experience Feedback

Nov 20, 2024

Found what I was looking for easily

Carol W.

Post-Delivery Feedback

Nov 20, 2024

My horse trainer/barn manager recommended Chick’s to me and help me pick out items for my first horse. I’m very happy with my purchase and my horse 🥰 Will definitely be purchasing more from Chick’s.

Jenn

Site Experience Feedback

Nov 20, 2024

Easy to navigate site. I do wish there were more images of the products

Online Shopper

Site Experience Feedback

Nov 05, 2024

Love that when you click on an item and then go back that it goes back to where you were in the search list - not back up to the top so that you have to scroll and find where you were.


Post-Delivery Feedback

Nov 20, 2024

The only disappointment was how long it took to get the product.

Holly

Site Experience Feedback

Nov 03, 2024

Have an excellent variety of needed horse owners items. Easy to order and fast delivery


Post-Delivery Feedback

Nov 20, 2024

Had what I wanted and saved money in not having to order new blankets

Karmafarm

Site Experience Feedback

Nov 20, 2024

Very satisfied; good prices and exactly what I was looking for

Puggles' Mom

Site Experience Feedback

Nov 20, 2024

Happy to find a quality riding helmet at a reasonable sale price.

Rebekah Ashley

Site Experience Feedback

Nov 04, 2024

It was fine...the were nice to hold my order for a couple of days till I could pay for it.


Post-Delivery Feedback

Nov 20, 2024

Love your sales...shop them every time. Ty

Ky

Site Experience Feedback

Nov 20, 2024

great experience for a first time purchase, will buy again. would love to see more patterned blankets

Michaela Guzzo Foiles

Site Experience Feedback

Nov 14, 2024

To place my order was fast and easy


Post-Delivery Feedback

Nov 20, 2024

I had a great experience and the quality of the horse blanket and sheet I ordered were great.

Online Shopper

Post-Delivery Feedback

Nov 20, 2024

Quality was excellent- arrived timely- Too large but no availability of another suze

Online Shopper

Site Experience Feedback

Nov 11, 2024

Everything in stock and went smooth