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Chick's Discount Saddlery Reviews - 26,812 Review - 9.3/10

Nov 29, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1001 - 1020 of 26,812

Zep

Post-Delivery Feedback

Nov 19, 2024

I recently purchased your midweight horse blanket with the duck design. I may be bragging, but it looks darn cute on my 16.3 TB. I especially like the adjustable neck closures, which minimize slippage. Thus far, I am very satisfied with my purchase.

Online Shopper

Site Experience Feedback

Nov 19, 2024

Great

Dusty

Site Experience Feedback

Nov 19, 2024

It was very easy.

Tari

Site Experience Feedback

Nov 19, 2024

Extremely satisfied with my purchase

Pearl

Site Experience Feedback

Nov 19, 2024

great products, great prices

jhs

Site Experience Feedback

Nov 19, 2024

everything good

JoJo

Site Experience Feedback

Nov 19, 2024

Very good đź‘Ť

SB

Site Experience Feedback

Nov 19, 2024

Very good products.

Beth

Site Experience Feedback

Nov 19, 2024

Should have free shipping over 150$

Warden

Site Experience Feedback

Nov 19, 2024

Second time ordering these boots for workers. Great service and quick shipping.

Turbo10

Site Experience Feedback

Nov 19, 2024

I absolutely love this store, easy to access and love all the options!

First time horse accessory purchase

Site Experience Feedback

Nov 19, 2024

Recommended by a friend. I was not expecting $15 tax and shipping. I think the shipping could be less.

Eclipse24

Site Experience Feedback

Nov 19, 2024

Easy to navigate. Good prices. Sometimes it has stuff then won't let you choose a size or color, but then you can't put it in the cart and that is very frustrating

Kim

Site Experience Feedback

Nov 19, 2024

I’ve been searching for a size 57 turnout blanket for my weanlings, & you had them! Thank you!

Online Shopper

Site Experience Feedback

Nov 19, 2024

none

Sam

Site Experience Feedback

Nov 19, 2024

I would have liked more detailed photos of the blanket I ordered. Hopefully it will work out!

Online Shopper

Post-Delivery Feedback

Nov 19, 2024

My experience is always great. I haven’t got any items that I wasn’t satisfied with. I always recommend Chicks Discount Saddlery to all our friends.

Online Shopper

Site Experience Feedback

Nov 19, 2024

Great prices, quality merchandise.

TarahK

Site Experience Feedback

Nov 19, 2024

Everything was great

Lily

Site Experience Feedback

Nov 19, 2024

Love Chicks, it’s the only place I buy horse blankets from, their selection is always amazing!