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Chick's Discount Saddlery Reviews - 26,812 Review - 9.3/10

Nov 28, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 901 - 920 of 26,812

Susie

Site Experience Feedback

Nov 20, 2024

Easy to use. Great variety.

jenny

Site Experience Feedback

Nov 20, 2024

always an easy checkout.

M

Site Experience Feedback

Nov 20, 2024

Great deals

Dane mom

Post-Delivery Feedback

Nov 20, 2024

Already told some friends about how reasonable and well made the dog coats are

Buell

Site Experience Feedback

Nov 20, 2024

Love the selection and the prices

Online Shopper

Site Experience Feedback

Nov 20, 2024

Cd

Sarena

Site Experience Feedback

Nov 20, 2024

Great experience

Danielle

Site Experience Feedback

Nov 20, 2024

Great experience

Saddle

Site Experience Feedback

Nov 20, 2024

All good so far

Tab

Site Experience Feedback

Nov 20, 2024

All good as usual! Very simple to use and find what I need and checkout

Kristin

Site Experience Feedback

Nov 20, 2024

Took a long time to finally get check out page to load correctly

Kris

Site Experience Feedback

Nov 20, 2024

Overall great and efficient!

Rockie

Site Experience Feedback

Nov 20, 2024

Tried to use credit card, and said not recognized on the site

JensCritters

Site Experience Feedback

Nov 20, 2024

Quick and easy!

Online Shopper

Site Experience Feedback

Nov 20, 2024

Good experience

Dgf

Site Experience Feedback

Nov 20, 2024

Fdx

Lana

Site Experience Feedback

Nov 20, 2024

Everything is simple on here. Easy to pay and order.

Kay

Site Experience Feedback

Nov 20, 2024

Quick and easy. Knew what I wanted.

Cappy

Site Experience Feedback

Nov 20, 2024

great prices easy to navigate

Giddy Up

Site Experience Feedback

Nov 20, 2024

It was easier to do an order than a lot of other sites.