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Chick's Discount Saddlery Reviews - 26,812 Review - 9.3/10

Nov 28, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 881 - 900 of 26,812

WenCra

Site Experience Feedback

Nov 21, 2024

There was no clear indication about when to expect the order to arrive aside from extrapolating from the shipping method selected. I am pleased with the pricing. This offered a better cost than anywhere else.

Stacy

Site Experience Feedback

Nov 20, 2024

It was easy to navigate and checkout was simple, however, with spending $250 I was shocked to have to pay for shipping

Online Shopper

Site Experience Feedback

Nov 20, 2024

Long survey

CCM

Site Experience Feedback

Nov 20, 2024

It was good

wendy

Site Experience Feedback

Nov 20, 2024

great gifts

Sarah

Site Experience Feedback

Nov 20, 2024

The price point is unmatched! I love the selection of products and how easy it was to find what I was looking for.

SH

Site Experience Feedback

Nov 20, 2024

Everything is easy to navigate on the website. Pricing is always great. Selection is awesome! During check out, some of the items didn't say what size so I went back and added to my cart. The second time they were added it showed the size.

Sunwood

Site Experience Feedback

Nov 20, 2024

Enjoyed it, didn’t like that colors shown on the pics were not even listed in the options.

Betsy

Site Experience Feedback

Nov 20, 2024

Great but thought shipping was a little to high

Online Shopper

Site Experience Feedback

Nov 20, 2024

very good!

Oakwood

Site Experience Feedback

Nov 20, 2024

This experience has been great for me! I was able to find exactly what I needed to complete my order and the prices were more my budget than those from other companies. I defiantly will use Chick's again.

CW

Site Experience Feedback

Nov 20, 2024

It was great

Laura

Site Experience Feedback

Nov 20, 2024

I was trying to access my account but forgot my password so I requested the link to reset it and every time I tried to reset it. It said the link has expired. That was very frustrating so I just ended up signing in as a guest.

Online Shopper

Site Experience Feedback

Nov 20, 2024

I love all the choices. I love the prices very appealing the website. I enjoyed my visit today I will be buying.

Cathy

Site Experience Feedback

Nov 20, 2024

Have never had a bad experience with Chick's

Anita

Site Experience Feedback

Nov 20, 2024

I found exactly what I was looking for.

Sophia

Site Experience Feedback

Nov 20, 2024

Shopping on the website was easy and they have a large selection I'm still waiting on my items should be here in the next few days.

Emily

Site Experience Feedback

Nov 20, 2024

Chick's was super easy to navigate and find what I was looking for! I have been putting off purchasing blankets until I could find what I was looking for and today I got the email about their Black Friday sale. Chick's has always been reasonably priced but even more so with the sale! I was able to get two blankets, one extra fill liner, and shipping all for $200. The availability of the products in all sorts of fills, durability, patterns, sizes, etc is exceptional. I definitely will be purchasing again for fly boots and fly sheets come spring!

Jai

Site Experience Feedback

Nov 20, 2024

was looking for a helmet for a student and ended up finding one for myself on sale. I lost mine in a fire a few months ago so was happy to find one before getting on the horse again

Rb

Site Experience Feedback

Nov 20, 2024

Website was easy to use and I especially like the search bar it actually works so I was able to find most of what I needed.