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Chick's Discount Saddlery Reviews - 26,812 Review - 9.3/10

Nov 28, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 861 - 880 of 26,812

Meatball Pony

Site Experience Feedback

Nov 21, 2024

Very easy to navigate. Found a better option than what I had originally searched for.

callmerosie98

Site Experience Feedback

Nov 21, 2024

it’s amazing great prices

Bry

Site Experience Feedback

Nov 21, 2024

I love ordering from chicks, always a great experience and great products.

Kennedy B

Site Experience Feedback

Nov 21, 2024

Had to compromise due to not finding the specific product. Overall good experience, and user friendly website.

Sally

Post-Delivery Feedback

Nov 21, 2024

Good merchandise, great price

Ansley

Site Experience Feedback

Nov 21, 2024

Site is usually very good. Was able to find items at a reasonable price. Shipping cost was higher than I expected but not unusual given the size of the items I ordered.

bb

Site Experience Feedback

Nov 21, 2024

I had a very good interaction!

Horse lady

Site Experience Feedback

Nov 21, 2024

Absolutely love it

emily

Site Experience Feedback

Nov 21, 2024

Yall have great deals right now for winter horse blankets.

jay

Site Experience Feedback

Nov 21, 2024

very good no issues

Gilbert

Site Experience Feedback

Nov 21, 2024

Great prices, service and quality products

Maggie

Post-Delivery Feedback

Nov 21, 2024

These were Christmas presents so I haven’t opened yet. Had to be contacted by customer service because of some information not being transferred over to my cart from the wishlist. Customer service agent was extremely helpful & nice.

Online Shopper

Site Experience Feedback

Nov 21, 2024

Very easy

Chiccccccc

Site Experience Feedback

Nov 21, 2024

Quick and easy to find what I needed

Ray

Post-Delivery Feedback

Nov 21, 2024

Really easy to maneuver through the page, great prices and great products

Ally

Site Experience Feedback

Nov 21, 2024

Easy to find stuff and great prices

Keebs

Site Experience Feedback

Nov 21, 2024

Easy to order and thankful the product was available.

McK

Site Experience Feedback

Nov 21, 2024

PayPal would not link up

Ziggy’s mom

Site Experience Feedback

Nov 21, 2024

Very user friendly and easy to find what you’re looking for

Cmk

Site Experience Feedback

Nov 21, 2024

Found exactly what I was looking for, at a decent price