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Chick's Discount Saddlery Reviews - 26,812 Review - 9.3/10

Nov 28, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 841 - 860 of 26,812

Kristen

Site Experience Feedback

Nov 21, 2024

Great prices and easy website to navigate.

George

Site Experience Feedback

Nov 21, 2024

I was having some issues with my purchased at the biguining but I solve the problem

Online Shopper

Site Experience Feedback

Nov 21, 2024

Super easy, great selection

Breves

Site Experience Feedback

Nov 21, 2024

The website was easy to navigate. And the prices are great

Jill

Site Experience Feedback

Nov 21, 2024

Great experience

nayla

Site Experience Feedback

Nov 21, 2024

Great products at a great price. Easy check out process and i cant wait to receive my order.

Joy

Site Experience Feedback

Nov 21, 2024

Did not have a problem whatsoever. Very easy to do.

KC

Site Experience Feedback

Nov 09, 2024

Some items needed additional photos

A

Site Experience Feedback

Nov 07, 2024

Easy to use, great sales!

Cass

Site Experience Feedback

Nov 21, 2024

It was fine

DH25

Site Experience Feedback

Nov 08, 2024

Been shopping here for many years. great prices but not always the best quality. Have not had any bad experiences with the products though. Returns are easy if something didnt met my expectations.

A Mom

Site Experience Feedback

Nov 21, 2024

You had what I needed and it was easy Thanks

SRS Panama Flash

Site Experience Feedback

Nov 15, 2024

overall, I was happy with the site experience. My only issue was that I began shopping thru on my phone through Facebook, the night prior. When I went to use my computer to review and finalize my cart, (because the pictures are larger and easier to see) I wasn't able to get the cart to transfer over even after creating an account. It could be the platforms, or possibly my lack of tech / gadget prowess. I was able to work around it by searching each item in my phones cart and adding it to the cart on my computer. In the end I got what I wanted and needed and thats the important part.

LeeLee

Site Experience Feedback

Nov 21, 2024

Simple

Horse Girl

Site Experience Feedback

Nov 21, 2024

Great products and good sales.

Lynn

Site Experience Feedback

Nov 11, 2024

I wish you had free shipping at a purchase threshold.

JoJo

Site Experience Feedback

Nov 21, 2024

Wanted to buy a new halter and lead rope for my horse. Was pleased with wide selection in types and colors. I was able to purchase both in the color that I wanted at a very cheap price.

Online Shopper

Site Experience Feedback

Nov 21, 2024

Good

Online Shopper

Site Experience Feedback

Nov 21, 2024

It’s was simple and easy!

Pipa

Site Experience Feedback

Nov 21, 2024

Easy to use