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Chick's Discount Saddlery Reviews - 26,812 Review - 9.3/10

Nov 28, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 801 - 820 of 26,812

Online Shopper

Site Experience Feedback

Nov 21, 2024

Great shopping.

Mary

Site Experience Feedback

Nov 21, 2024

We love ordering all thing from here. Never disappointed with winter blankets or fly masks. I always check here first

Online Shopper

Site Experience Feedback

Nov 21, 2024

Found what i wanted, wished some of the prints came in different sizes but oh well

Online Shopper

Site Experience Feedback

Nov 21, 2024

Website is a little frustrating because when you click back you have to start over. Also the amount that I spent on my first purchase I thought it was going to be free shipping.

Olivia

Site Experience Feedback

Nov 21, 2024

Good, easy shopping, hoping for good products

Ruby

Site Experience Feedback

Nov 21, 2024

It was great

Dewey

Site Experience Feedback

Nov 21, 2024

It was very easy and simple to shoo and check out

SES

Site Experience Feedback

Nov 21, 2024

Great website, easy to navigate; fantastic price on a needed item

Mel

Site Experience Feedback

Nov 21, 2024

No problems very satisfied ease of placing order was great!!! Also great price

Appy mom

Site Experience Feedback

Nov 21, 2024

Easy to navigate. Great prices.

Bonnie

Site Experience Feedback

Nov 21, 2024

I thought Chick's wouldn't have what I was looking for, but they did and it was a lovely surprise to find it on sale!

Pat

Site Experience Feedback

Nov 21, 2024

I liked all the variety

MotherMary

Site Experience Feedback

Nov 21, 2024

It was easy to find what I was looking for, sizes are a tad unclear, and awaiting delivery before I can speak to quality.

None

Site Experience Feedback

Nov 21, 2024

Na

Kit

Site Experience Feedback

Nov 21, 2024

I love the selection and quality of Chick’s products.

Rooster

Site Experience Feedback

Nov 21, 2024

Love the prices and quality you receive for the prices. Everything is easy to find and has good descriptions.

Kes

Site Experience Feedback

Nov 21, 2024

Difficult to get through all the extra clicks to confirm checkout and pay xx

Kk

Site Experience Feedback

Nov 21, 2024

Went well easy ordering

AK Ranch Horses

Site Experience Feedback

Nov 21, 2024

Found what I was after for my daughters pony

jacksapplesshelby

Site Experience Feedback

Nov 21, 2024

I like the website, easy to navigate. Good deals and pricing!