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Chick's Discount Saddlery Reviews - 26,812 Review - 9.3/10

Nov 28, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 761 - 780 of 26,812

Ashley

Site Experience Feedback

Nov 21, 2024

Great experience

Michele J

Site Experience Feedback

Nov 21, 2024

good products and good selection

MakeMeABird

Site Experience Feedback

Nov 21, 2024

I shop here first as I tend to find the best deal for good quality supplies. Horses can be expensive and with this economy, Chicks offers the best bang for your buck.

Ebeth

Site Experience Feedback

Nov 21, 2024

Very good

Online Shopper

Site Experience Feedback

Nov 21, 2024

The only criticism I have is that it would be nice if the items were sol out it would either automatically go away or it would say sold out on it rather than click on it and try to figure out why it won’t add it.

Boo

Site Experience Feedback

Nov 21, 2024

Checkout was not good

Ed

Site Experience Feedback

Nov 21, 2024

Easy

Horse Mom

Site Experience Feedback

Nov 21, 2024

I've never had any issues with products offered or quality of items received. Prices are more than fair.

Mel

Site Experience Feedback

Nov 21, 2024

I prefer free shipping

Mountain man

Site Experience Feedback

Nov 21, 2024

Hard getting in but did it

Lojo

Site Experience Feedback

Nov 21, 2024

Website was good. I enjoyed shopping.

Dreammaker

Site Experience Feedback

Nov 21, 2024

I only looked at the one item the link for which was sent as a gift request

Gailbee

Site Experience Feedback

Nov 21, 2024

Your website is so easy to use. It's a great experience.

Online Shopper

Site Experience Feedback

Nov 21, 2024

great products

Avery

Site Experience Feedback

Nov 21, 2024

I enjoyed shopping on chicks saddlery because of the deals and ease of shopping

Katie

Site Experience Feedback

Nov 21, 2024

Chicks is as easy to order from as it was when I used to order regularly. The prices were significantly better than Amazon prices.

Peggy

Site Experience Feedback

Nov 21, 2024

Interaction on website was acceptable. No issues

Momma P

Site Experience Feedback

Nov 21, 2024

It was great and easy to find what I needed, add to cart and get to checkout., I have an account, but the sight would not let me sign into it even after changing my password. Otherwise, it was great. and not being able to sign into my account is no big deal.

Candice

Site Experience Feedback

Nov 21, 2024

Everything I have order has come quickly. The quality of the items was very good.

Online Shopper

Site Experience Feedback

Nov 21, 2024

Amazing costs for products