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Chick's Discount Saddlery Reviews - 26,812 Review - 9.3/10

Nov 28, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 781 - 800 of 26,812

Kinley's Bonus Mom

Site Experience Feedback

Nov 21, 2024

I did not find the search feature very helpful. Once I found my items it was easy to check out.

Sooners or later

Site Experience Feedback

Nov 21, 2024

It all went nicely. No complaints

Mickeyud

Site Experience Feedback

Nov 21, 2024

Easy and efficient

Rhi

Site Experience Feedback

Nov 21, 2024

Free shipping would be cool

MGS

Site Experience Feedback

Nov 21, 2024

I haven't shopped i a while and actually visited the store years ago

Froggy

Site Experience Feedback

Nov 21, 2024

Easy to purchase off of

Chris

Site Experience Feedback

Nov 21, 2024

Love your great prices!

Taylor

Site Experience Feedback

Nov 21, 2024

Typical online shopping experience, disappointed no free shipping with minimum purchase amount and length of time estimated to receive product for higher than average shipping costs.

CattleDogMom

Site Experience Feedback

Nov 21, 2024

Went good. Found exactly what I needed

Liz2023

Site Experience Feedback

Nov 21, 2024

It was excellent. I think they could try harder to make shipping less.

cindy

Site Experience Feedback

Nov 21, 2024

Easy to order what I needed.

Rio

Site Experience Feedback

Nov 21, 2024

The website is very easy to navigate!

Thunder Bay

Site Experience Feedback

Nov 21, 2024

Every time I visit Chick’s I am super happy with my purchases and pleasantly surprised with my saving! Getting the emails about the sales is always helpful!

Online Shopper

Site Experience Feedback

Nov 21, 2024

Good

Adams

Site Experience Feedback

Nov 21, 2024

I would have done expedited shipping but it was just outrageous.

Kassandra D.

Site Experience Feedback

Nov 21, 2024

I wish there were more options and styles, especially looking for HEAVY HEAVY winter turnout blankets for horses.

Karen Hall

Site Experience Feedback

Nov 21, 2024

Found lots of things I couldn’t live without. Good prices

Stetson058

Site Experience Feedback

Nov 21, 2024

Love the discounts and quality on this website. Easy to use checkout is a little long and shipping could be faster but prices are better than Amazon for the most part.

Meg

Site Experience Feedback

Nov 21, 2024

Great experience! We always love to shop from Chick’s Saddlery before the holidays!

wjk

Site Experience Feedback

Nov 21, 2024

Love the sales!!!