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Chick's Discount Saddlery Reviews - 26,902 Review - 9.3/10

Nov 28, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 481 - 500 of 26,902

Online Shopper

Site Experience Feedback

Nov 23, 2024

Dog coats on sale with harness holes is what I was interested in. Many were sold out but found one in a color I liked. Bought one first that ended up being too small for my dog so bought another because the prices are so low.

MJ

Site Experience Feedback

Nov 23, 2024

Really great

Bean

Site Experience Feedback

Nov 11, 2024

It was good.


Post-Delivery Feedback

Nov 23, 2024

I was looking for some kind of bitless bridle/halter bridle for my gelding, Chick’s had a large offering so I chose 2 different styles. I ordered both and was very pleased that the cost was so reasonable. No need to pay an arm or a leg! Delivery was quick and also reasonable. I’m very pleased with the products and anticipate many hours of happy trail riding using them! Also, my horse is very comfortable in them!

Alanna

Site Experience Feedback

Nov 23, 2024

Good quality, will always order from here

C.J.

Site Experience Feedback

Nov 23, 2024

I love the discount pages

Pam

Site Experience Feedback

Nov 23, 2024

good experience

Martha

Site Experience Feedback

Nov 23, 2024

Great

Cathy Cowgirl

Site Experience Feedback

Nov 23, 2024

Went well

Online Shopper

Site Experience Feedback

Nov 01, 2024

Very easy


Post-Delivery Feedback

Nov 23, 2024

Delivery was on time

Rox

Site Experience Feedback

Nov 08, 2024

It was very easy to place my order and I was able to get just what I wanted


Post-Delivery Feedback

Nov 23, 2024

I purchased the Santa hat to wear on your helmet and it won't stay on it continually slides right off so it is useless, I needed it to wear at our Christmas at the farm but I could not get it to stop sliding off, the product itself was in good condition just not able to use it as it was intended for

Bird dog

Site Experience Feedback

Nov 23, 2024

All was good

Online Shopper

Site Experience Feedback

Nov 23, 2024

Stock is limited on clothing, but fair pricing.

Horse Gramma

Site Experience Feedback

Nov 23, 2024

Everything so far has gone smoothly.

Summer

Site Experience Feedback

Nov 23, 2024

Love this site

Savanah

Site Experience Feedback

Nov 23, 2024

I found the prices very good and the website organized to find the items I’m looking for.

Online Shopper

Site Experience Feedback

Nov 23, 2024

Great

Lynn

Site Experience Feedback

Nov 23, 2024

Convenient and easy to navigate the website. Good description of the product.

Chris

Site Experience Feedback

Nov 23, 2024

I wish there were better filters, but I’ve learned to be specific in the description. In the filter I would like to see material ie leather, nylon etc

Cg1989

Site Experience Feedback

Nov 23, 2024

Great experience

Jake

Site Experience Feedback

Nov 23, 2024

I like the prices. Hopefully the product is good. Had an issue with the web site glitching and lost everything I put in the cart for purchase.