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Chick's Discount Saddlery Reviews - 26,902 Review - 9.3/10

Nov 28, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 501 - 520 of 26,902

c

Site Experience Feedback

Nov 23, 2024

I like the website. Love the accessibility to the discounted items.

Djb

Site Experience Feedback

Nov 23, 2024

Easy site to navigate. I do wish they offered free shipping. Overall picing was good

Susan

Site Experience Feedback

Nov 22, 2024

Went well, easily found what I was looking for.

Ash

Site Experience Feedback

Nov 22, 2024

Came for a specific item. Was easy to find and purchase.

kccowgirl

Site Experience Feedback

Nov 22, 2024

Products are what i need and the Prices help me make riding fun and look great!

Nikki

Site Experience Feedback

Nov 22, 2024

Good

Horse grandma

Site Experience Feedback

Nov 22, 2024

Easy site to use. I will buy again.

Online Shopper

Site Experience Feedback

Nov 22, 2024

Na

Swayzeboy

Site Experience Feedback

Nov 22, 2024

It’s always a good experience

toni

Site Experience Feedback

Nov 22, 2024

Overall all satisfied with the website. This is the first company I go to when looking for any kind of tack.

nana

Site Experience Feedback

Nov 22, 2024

Trying to order on a smart phone is impossible. i spent over an hour trying to complete this order and nearly gave up, then changed to my computer and it was easy. Either change your mobile ordering or state you should do this on a computer

Maddie

Site Experience Feedback

Nov 22, 2024

I love shopping on this site great deal usually fast delivery just wish the website was easier to look stuff up on.

Katie

Site Experience Feedback

Nov 22, 2024

Very good prices and quality

Trish

Site Experience Feedback

Nov 22, 2024

I like the easy ordering on line

Online Shopper

Site Experience Feedback

Nov 22, 2024

Great experience shipping is a little high

Jeff

Site Experience Feedback

Nov 22, 2024

Good

Reds

Site Experience Feedback

Nov 22, 2024

Items were easy to find using the search bar

Ashley

Site Experience Feedback

Nov 22, 2024

the only issue I have is shipping is expensive when other sites do it for a fraction of the cost.

Probie

Site Experience Feedback

Nov 22, 2024

Great service

Amy p

Site Experience Feedback

Nov 22, 2024

Great