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Chick's Discount Saddlery Reviews - 26,902 Review - 9.3/10

Nov 28, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 461 - 480 of 26,902

Online Shopper

Site Experience Feedback

Nov 23, 2024

Love this site

Jess

Site Experience Feedback

Nov 23, 2024

Was satisfied. Prices are reasonable

Online Shopper

Site Experience Feedback

Nov 23, 2024

Had to google to see if Chick's ever offers free shipping

NicoleJ

Site Experience Feedback

Nov 23, 2024

It went great. I’ve been looking for a while and found a matching set for my daughter. Great price!

Kat

Site Experience Feedback

Nov 23, 2024

I get all my horse blankets at Chicks

Luey

Site Experience Feedback

Nov 23, 2024

Good experience

Friesian King

Site Experience Feedback

Nov 23, 2024

Great prices, great selection, easy to buy from

Giddy Up

Site Experience Feedback

Nov 23, 2024

Once I have the right item description, it's easy to see my choices. Checking out is easy.

EMT

Site Experience Feedback

Nov 23, 2024

good

Jeannie

Site Experience Feedback

Nov 23, 2024

It would not let me register.

Online Shopper

Site Experience Feedback

Nov 23, 2024

Great prices

Online Shopper

Site Experience Feedback

Nov 23, 2024

good so far

Online Shopper

Site Experience Feedback

Nov 23, 2024

All good, I always wish for free shipping..your prices and sales are always great. Have yet been disappointed

Roo

Site Experience Feedback

Nov 23, 2024

Lower cost or free shipping would be nice

Andy

Site Experience Feedback

Nov 23, 2024

Always love the selection and this is the only site I order for when it come to my horses

Dez

Site Experience Feedback

Nov 23, 2024

When I switched from my phone to my laptop things went great. Missed out on the hay nets I wanted initially because I couldn't enter the expiration month of my card on my phone. When I tried to add them to my cart again they weren't available anymore.

NKB

Site Experience Feedback

Nov 23, 2024

It was fine

AprilA

Site Experience Feedback

Nov 23, 2024

Some products need more pictures to better assess if the product is what I want.

Phoebe

Site Experience Feedback

Nov 23, 2024

I had a great experience thank you

THE SAUSAGE

Site Experience Feedback

Nov 23, 2024

The search bar makes things super easy to find what your looking for.