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Chick's Discount Saddlery Reviews - 26,902 Review - 9.3/10

Nov 27, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 441 - 460 of 26,902

Online Shopper

Site Experience Feedback

Nov 23, 2024

It was very easy to manage and find what I needed

Manny

Site Experience Feedback

Nov 23, 2024

Check out with my different addresses difficult

Swanny

Site Experience Feedback

Nov 23, 2024

All Good an great prices

Fix the manners!

Site Experience Feedback

Nov 23, 2024

Went looking for a reasonable hybrid halters that wouldn’t break the bank. I recently took my barn back from a lease situation, full of unmannered warm bloods and TB. I’m sick of being drug around. All that padded fuf fuf crap has got to go. Picking up a few to try out, (my pocket) before I enforce them to buy their own. I have a good feeling! Let the rudeness end!!!!

Leigh

Site Experience Feedback

Nov 23, 2024

It was amazing

Kate

Site Experience Feedback

Nov 23, 2024

It was easy to navigate and found my products quickly.

Jayci

Site Experience Feedback

Nov 23, 2024

I found it easy to navigate, just a little disappointed there were no heated bucket options or enrichment toys were minimal. I am shopping for my cow but found alot of options for them on this site.

Emma

Site Experience Feedback

Nov 23, 2024

Easy to use! Great description

Online Shopper

Site Experience Feedback

Nov 23, 2024

NA

Pat

Site Experience Feedback

Nov 23, 2024

Interaction was fine. Free shipping over $100. would be appreciated. Almost didn't place the order because shipping was almost $20.

Online Shopper

Site Experience Feedback

Nov 23, 2024

My last purchase took its sweet time arriving, over 2 weeks. Hopefully this one is faster. Product is good quality

A+ service and product

Site Experience Feedback

Nov 23, 2024

A+

Online Shopper

Site Experience Feedback

Nov 23, 2024

I just hope you got my email to cancel the other sheets due to measuring horses and they are too big. Why I came back online to order

Online Shopper

Site Experience Feedback

Nov 23, 2024

very good thanks

Catty

Site Experience Feedback

Nov 23, 2024

Pleasant

Sarah

Site Experience Feedback

Nov 23, 2024

Great!

Willy

Site Experience Feedback

Nov 23, 2024

They were really good and simple

Pollyj

Site Experience Feedback

Nov 23, 2024

Very happy with online service

K

Site Experience Feedback

Nov 23, 2024

Very good experience

Frenchy

Site Experience Feedback

Nov 23, 2024

Great!!