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Chick's Discount Saddlery Reviews - 26,902 Review - 9.3/10

Nov 27, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 381 - 400 of 26,902

JJ

Site Experience Feedback

Nov 24, 2024

It was very easy to find what I was looking for and the price can't be beat.

Katie

Site Experience Feedback

Nov 13, 2024

Had lots of options to choose from.


Post-Delivery Feedback

Nov 24, 2024

Had lots to choose from!

Horsegal

Site Experience Feedback

Nov 24, 2024

Excellent place to do business. I always shop here

W

Site Experience Feedback

Nov 13, 2024

NA


Post-Delivery Feedback

Nov 24, 2024

Quick delivery.. easy to use website

Online Shopper

Site Experience Feedback

Nov 24, 2024

Survey is too long

crittergitter

Site Experience Feedback

Nov 24, 2024

Good prices, and hopefully good quality. The items I recently purchased were of good quality. However, I have an account with you all, but I don't remember my email password. I have tried several times to reset it, but I never receive the lonk to do so.

Ms Darcy

Site Experience Feedback

Nov 24, 2024

Typical Action company items however useful. I usually buy from Dapper Horse but Chicks has the basics for a great price. I’ll see about the quality, I’m sure it’s fine.

LLW

Site Experience Feedback

Nov 24, 2024

Was easy to shop, easy to order, best price.

Em

Site Experience Feedback

Nov 24, 2024

A super great way to get horse items at an affordable price!

Carisa

Site Experience Feedback

Nov 23, 2024

I love shopping at Chicks!

Christine

Site Experience Feedback

Nov 23, 2024

great experience and pricing

Online Shopper

Site Experience Feedback

Nov 23, 2024

Hopeful that everything will be of good value, wish with the amount I spent that shipping could have been free.

Shystarre

Site Experience Feedback

Nov 23, 2024

Shipping was expensive is my only complaint

Jru’s Saddle

Site Experience Feedback

Nov 23, 2024

Awesome product

Will

Site Experience Feedback

Nov 23, 2024

Chick's has good stuff cheap

DRB

Site Experience Feedback

Nov 23, 2024

Good experience

No

Site Experience Feedback

Nov 23, 2024

Easy

Mama

Site Experience Feedback

Nov 23, 2024

Great website. Great prices!

Tay

Site Experience Feedback

Nov 23, 2024

Very good

Hannah

Site Experience Feedback

Nov 23, 2024

Website is pretty easy to use and not to expensive