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Chick's Discount Saddlery Reviews - 26,902 Review - 9.3/10

Nov 27, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 341 - 360 of 26,902

Winter

Site Experience Feedback

Nov 24, 2024

Everything seemed great, but shipping was a shock when I got to that screen. It was higher than I expected.

Lisa P

Site Experience Feedback

Nov 24, 2024

Great interaction- simple and easy to follow

Enotria

Site Experience Feedback

Nov 24, 2024

I searched the Black Friday deals for mane tamers, hunt bridles, and grooming tools. Found items that met my needs- except for hunt bridle.

Excellent products

Site Experience Feedback

Nov 24, 2024

Good products.

Casey

Site Experience Feedback

Nov 24, 2024

Great products for a great price .

Satisfied

Site Experience Feedback

Nov 24, 2024

Overall interaction was great

Michele

Site Experience Feedback

Nov 24, 2024

Good and quick

Tonka

Site Experience Feedback

Nov 24, 2024

Everything seemed easy and great.

Online Shopper

Site Experience Feedback

Nov 24, 2024

It was fine

Crystal

Site Experience Feedback

Nov 24, 2024

I like the website. Shipping is a little pricey

Bailey

Site Experience Feedback

Nov 24, 2024

Love this site, would recommend to anyone looking for affordable tack

Rodeo family

Site Experience Feedback

Nov 24, 2024

Easy to look up and great descriptions!

madison

Site Experience Feedback

Nov 24, 2024

It was very easy to use, prices were clear and competitive, ease of shopping.

girl momma

Site Experience Feedback

Nov 24, 2024

Free shipping would make me order from your site more.

Katie

Site Experience Feedback

Nov 16, 2024

Always have a good experience


Post-Delivery Feedback

Nov 24, 2024

I was a little disappointed with my purchase. Part of the halter where the clip is was not tighten then sewn. It is sewn well but the straps are not secured. I would send a picture but I brought to the barn. Overall I'm usually very satisfied with products from your company

Ally

Site Experience Feedback

Nov 24, 2024

Went to the website to order my horse a blanket, turned out they had amazing prices and a great deal for what he needed, and for 10$ shipping it would be here in two days. perfectly easy to order and looking forward to him using it all winter long!

Online Shopper

Site Experience Feedback

Nov 24, 2024

was surprised there was a shipping charge

Missy

Site Experience Feedback

Nov 24, 2024

Everything I was looking for

doc

Site Experience Feedback

Nov 24, 2024

shipping is free most places with orders above 100 dollars

Bub

Site Experience Feedback

Nov 24, 2024

Don’t like all the survey questions