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Chick's Discount Saddlery Reviews - 26,841 Review - 9.3/10

Nov 30, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1481 - 1500 of 26,841

MAJ

Site Experience Feedback

Nov 16, 2024

All was good Free shipping would be nice

Taz

Site Experience Feedback

Nov 08, 2024

Easy to maneuver


Post-Delivery Feedback

Nov 16, 2024

Chicks always has some really good deals. Well worth the money.

Steph

Site Experience Feedback

Nov 16, 2024

It was a good experience! Found what I was looking for and in my price range!

Tab

Site Experience Feedback

Nov 16, 2024

Easy

Carmele

Site Experience Feedback

Nov 16, 2024

Recommend by our instructor

Christy

Post-Delivery Feedback

Nov 16, 2024

You had exactly what I was looking for at a decent price

Cowboy’s mom

Site Experience Feedback

Oct 30, 2024

Easy to find the necessary size with the filters. It made shopping quick and easy


Post-Delivery Feedback

Nov 16, 2024

I ordered a blanket for my son’s new horse. It was perfect. It shipped on time. He was pleased with the quality of the blanket and Mike is a warm happy horse.

Great deal

Site Experience Feedback

Nov 16, 2024

Very easy to use

KIM

Site Experience Feedback

Oct 29, 2024

I have shopped at Chick's in person previously but this is my first online purchase with them. I was able to find everything I needed and put several items in my wishlist for purchase at a later date.


Post-Delivery Feedback

Nov 16, 2024

I just purchased some items for my new horse from Chicks. I had actually gone to Chicks for the first time when I had my last horse. I was impressed with the huge selection of quality items. So, when I got this new horse, Chick's was the first place that came to mind. Since I'm not able to drive there now, I was thrilled to be able to order everything I wanted online. Delivery was fast and everything was securely packed and exactly as described. Chick's will always be my first stop for any future horse needs!

G.G.

Site Experience Feedback

Nov 16, 2024

Very good

Suni

Site Experience Feedback

Nov 02, 2024

I love chicks

AJ

Site Experience Feedback

Nov 06, 2024

Great price for an awesome product. These are going to perfect gifts for my clients.


Post-Delivery Feedback

Nov 16, 2024

Ordered these for Christmas presents for clients. Couldn’t believe what a good deal I got on them! It looks super durable and I look forward to seeing them in use.

Ef

Site Experience Feedback

Nov 15, 2024

It was easy

Horse crazy

Site Experience Feedback

Nov 15, 2024

I went to purchase a saddle rack on a different page which was 5.00 cheaper but it disappeared when I tried to increase amount and had to pay 5.00 more each

Online Shopper

Site Experience Feedback

Nov 15, 2024

great

Chicks is the best!

Site Experience Feedback

Nov 15, 2024

Website is easy to navigate; great selection of items,

Faith

Site Experience Feedback

Nov 15, 2024

Great experience

Gc2015

Site Experience Feedback

Nov 15, 2024

Love the blanket sales

Amy

Site Experience Feedback

Nov 15, 2024

Experience ordering was good. Can’t rate the product quality yet.

Online Shopper

Site Experience Feedback

Nov 15, 2024

Good, do wish some items had reviews