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Chick's Discount Saddlery Reviews - 26,841 Review - 9.3/10

Nov 30, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1521 - 1540 of 26,841

Tink

Site Experience Feedback

Nov 15, 2024

Easy to find what I needed

Cricket

Site Experience Feedback

Nov 15, 2024

I felt that the prices were very reasonable for quality brands

Mufasamama

Site Experience Feedback

Nov 15, 2024

Easy to use, selection was good, impulse shopping at the end was fun, lol

Roxann

Site Experience Feedback

Nov 15, 2024

Always easy good selection. Like the quality description

Jancy

Site Experience Feedback

Nov 15, 2024

Great

Happy danes

Site Experience Feedback

Nov 02, 2024

Easy to navigate, great sale items


Post-Delivery Feedback

Nov 15, 2024

Items were delivered quickly and quality is nice on the coats

Ljm

Site Experience Feedback

Nov 15, 2024

good

akwoods915

Site Experience Feedback

Nov 15, 2024

I really like it. It was very easy to use it. I liked that it was easy to navigate by the type of blanket I was looking for and for the size I needed.

Nat

Site Experience Feedback

Nov 15, 2024

The website pages failed to load on a couple of items that I had in my cart. Everything else was good. Would love to see more reviews

Online Shopper

Site Experience Feedback

Nov 15, 2024

Easy shopping

Barry

Site Experience Feedback

Nov 15, 2024

Easy to find what I’m looking for and good selection of products.

SuzioQ

Site Experience Feedback

Nov 15, 2024

Easy to use website; reasonably priced items.

ARS

Site Experience Feedback

Nov 15, 2024

I have always had a great experience with Chick’s!

Overall satisfaction of the site

Site Experience Feedback

Nov 15, 2024

Great website always has a good selection, so far I have only received quality items.

Nicole

Site Experience Feedback

Nov 15, 2024

Website is easy to use lots of options

YKnot

Site Experience Feedback

Nov 15, 2024

Great experience.

Campogirl

Site Experience Feedback

Nov 15, 2024

I have shopped Chicks Saddlery for over 15 years and believe Chicks to have the Best Prices and Quality items for my horses and dogs. I Look at other sites but most always purchase from Chicks Saddlery.

Mckenzie

Site Experience Feedback

Nov 15, 2024

I liked it and have always liked it, however I had thought free shipping over paying a certain amount.

Brent

Site Experience Feedback

Nov 15, 2024

Easy to use

DeBe

Site Experience Feedback

Nov 09, 2024

Perfect