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Chick's Discount Saddlery Reviews - 26,841 Review - 9.3/10

Nov 30, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1441 - 1460 of 26,841

Online Shopper

Site Experience Feedback

Nov 16, 2024

Tabs showed more then described

C Delgo

Site Experience Feedback

Nov 16, 2024

Love the deals! Easy to navigate.

Shoppin'Mama

Site Experience Feedback

Nov 16, 2024

Great selection and price!! I'm really hoping that my daughter likes her Christmas gift.

horselover889

Site Experience Feedback

Nov 16, 2024

Some items say they're available but when you click them, none are in stock. Not a lot of sizes available in wanted items. Otherwise everything is good.

Yakattack

Site Experience Feedback

Nov 16, 2024

Found something special for my special horse

Online Shopper

Site Experience Feedback

Nov 16, 2024

It was great so far

Kimberly

Site Experience Feedback

Nov 16, 2024

Perfect

Merlin

Site Experience Feedback

Nov 16, 2024

Great experience, great prices. First time purchase, excited to see the product.

GJ

Site Experience Feedback

Nov 16, 2024

Very Goog experience.

Gator

Site Experience Feedback

Nov 16, 2024

My experience was perfect

Danson

Site Experience Feedback

Nov 16, 2024

Always easy to negotiate the website.

Online Shopper

Site Experience Feedback

Nov 04, 2024

Na

Online Shopper

Site Experience Feedback

Nov 16, 2024

Initially add said free shipping. But was charged shipping at checkout

Nyayah

Site Experience Feedback

Nov 16, 2024

Easy to use!!

TNHomestead

Site Experience Feedback

Nov 16, 2024

I purchased a winter blanket, 2 blanket liners and a couple storage bags. The site was easy to navigate and there is a big selection. There are always good sales also!

Guera

Site Experience Feedback

Nov 16, 2024

Easy

Lyssa

Site Experience Feedback

Nov 16, 2024

It was great

Mira

Site Experience Feedback

Nov 16, 2024

I always have a good experience ordering from Chicks. Good quality products.

Phoenix

Site Experience Feedback

Nov 16, 2024

Looking forward to receiving these holiday leg wraps for our holiday light viewing ride

Free Spirit

Site Experience Feedback

Nov 16, 2024

I love your dog coats. They are great as rain coats to keep our long haired, thick coated dogs dry.