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Chick's Discount Saddlery Reviews - 26,841 Review - 9.3/10

Nov 30, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1461 - 1480 of 26,841

Nate

Site Experience Feedback

Nov 16, 2024

Everything was easy and good.

Beemoh

Site Experience Feedback

Nov 16, 2024

The only thing I don’t like about your site is that if I touch the thumbnail of a product it it lightens up and goes blurry. I’d like to be able to scroll through products and look clearly at them without them accidentally touching while scrolling or zooming in on the page to get a better look. It makes it to where I have to click on every little thing and then use the zoom feature to see anything clearly. Not that big of a deal but that would be the one thing I changed if it were my site.

Bull Time

Site Experience Feedback

Nov 16, 2024

Went good... easy breezy... prices are fair... website is alot of fun...

JP

Site Experience Feedback

Nov 16, 2024

Difficult to use password so had to create a new one, not sure if my device selected one for me or Chicks, either way selected password didn’t work for me, had to go back and forth three times before just making up my own password, finally worked. I’ve used Chicks since the 90’s, good company but pain to use for simple log in.

CoopersMom

Site Experience Feedback

Nov 16, 2024

I absolutely love the products. I even pinned the breathable blanket liner for future purchase. Though I wish they had some smaller sizes available. I think the breathable blanket would be super helpful for those of us that backpack with our dogs! It’s like a wearable sleeping bag, but sadly would have to be a pretty big dog to fit. I also really wish all the photos for the dog blankets had a picture of the belly. My pitbull is naked and needs a lot of protection from snow. But only one blanket really had a good photo of the bottom so that’s the one I went with as I could see he would be warm. The checkout was super easy, I like that it had a guest option. I hate how many emails I get in my inbox from places that make you get an account

Online Shopper

Site Experience Feedback

Nov 16, 2024

Chicks has useful, inexpensive and well made items. Everything I order has been used regularly. Highly recommend. Service and checkout is easy.

Shelby

Site Experience Feedback

Nov 16, 2024

Over all god experience no issues

Necessary bargains

Site Experience Feedback

Nov 16, 2024

I've been shopping off and on for 6 months looking for a specific things. It's frustrating that I can't find the colors and sizes I need in your sales ads. However, overall the prices are great and there is much to choose from

Ashley

Site Experience Feedback

Nov 16, 2024

I’ve always enjoyed ordered here! Great prices.

Online Shopper

Site Experience Feedback

Nov 04, 2024

Like the product but shipping is to high

Joy

Site Experience Feedback

Nov 16, 2024

I had no problems with my purchase.

Suzp

Site Experience Feedback

Nov 16, 2024

Easy to navigate, good selection, price, not all products available in all sizes

KJ

Site Experience Feedback

Nov 05, 2024

Wonderful experience

Easy Shopping

Site Experience Feedback

Nov 16, 2024

It was super easy to find what I was looking for. Usually it is with this site when I come looking for specific items for my horse, and thags why I keep coming back.

Brenda

Site Experience Feedback

Nov 16, 2024

I really appreciate the quality and prices..very good service.

Space

Site Experience Feedback

Nov 16, 2024

easy to use website and payment was super easy as well

Lola

Site Experience Feedback

Nov 16, 2024

Easy to find what you are looking for.

Sami

Site Experience Feedback

Oct 27, 2024

Staggering selection of items, for a very fair price. Website is informative and easy to navigate. I have already recommended this site to a friend!

Lindy

Site Experience Feedback

Nov 16, 2024

all good, great prices!

Cat

Site Experience Feedback

Nov 16, 2024

Website is very easy to navigate