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Chick's Discount Saddlery Reviews - 26,841 Review - 9.3/10

Nov 30, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1401 - 1420 of 26,841

Chubby

Site Experience Feedback

Nov 16, 2024

My overall interaction was real good everything was detailed about product.

Kaitee

Site Experience Feedback

Nov 16, 2024

The check out process was very simple

Wildheart13

Site Experience Feedback

Nov 16, 2024

Somewhat confusing. Shipping is outrageous.

HOOFRX

Site Experience Feedback

Nov 16, 2024

It was easy and full of selections!

Online Shopper

Site Experience Feedback

Nov 16, 2024

Good

Kitkat

Site Experience Feedback

Nov 16, 2024

Was easy to use

HorseGirl

Site Experience Feedback

Nov 16, 2024

Lots of variety in horse supplies. Everything is very affordable and shipping was reasonable.

Nelly

Site Experience Feedback

Nov 16, 2024

It was very easy to find and order the saddle I was looking for.

Online Shopper

Site Experience Feedback

Nov 16, 2024

The website is just average I don’t think so of the description are that clear.

Online Shopper

Site Experience Feedback

Nov 16, 2024

It was very good and easy to find everything I needed! Very affordable and great quality for the pricing!

RFW

Site Experience Feedback

Nov 16, 2024

Great service and products

Amanda T.

Site Experience Feedback

Nov 16, 2024

Easy to navigate. was made offer for some good deals but not a good time to get those items. If I get this order on time, I will be back to place orders in the future. This is my first time.

Arden Pines Mini Donkeys

Site Experience Feedback

Nov 16, 2024

Do you ever run free shipping specials?

HotIronPotential

Site Experience Feedback

Nov 16, 2024

I found my experience to be fairly good, the website is easy to navigate and I love that I can make a wish list. I wish that I could filter more specifically on some things but it is still my go-to. I wish the shipping wasn't as much but I understand.

Maddie

Site Experience Feedback

Nov 07, 2024

I thought the website was very easy to use and navigate. The items where also well-priced.


Post-Delivery Feedback

Nov 16, 2024

I was looking for a unique item for my Tools and Tack class, and I found a bit brush. I have never heard of a bit brush before and thought it would be a great item. Prices were great. The website was easy to use. Ordering online was fast and easy. The shipping was great as well.

Online Shopper

Site Experience Feedback

Nov 16, 2024

Good experience!

Destry

Site Experience Feedback

Nov 16, 2024

Easy to find what I wanted

Randy

Site Experience Feedback

Nov 16, 2024

Chicks always has a good selection at good prices

DesertWolf

Site Experience Feedback

Oct 30, 2024

Only bad thing is no size chart when searching for dog blankets


Post-Delivery Feedback

Nov 16, 2024

I no longer have horses but I occasionally get things for my dogs. Items are reasonably priced and are good quality. The dog crates I got was ok but the size jumps by 10 inches. My dog is 20 inches so I got the 20 inch coat. It's almost too small (very tight) but the next size is 30 inches and that would be way too big.

Online Shopper

Site Experience Feedback

Nov 16, 2024

simple transaction, not much to share