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Chick's Discount Saddlery Reviews - 26,841 Review - 9.3/10

Nov 29, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1361 - 1380 of 26,841

Online Shopper

Site Experience Feedback

Nov 17, 2024

good so far.

Cowgirl

Site Experience Feedback

Nov 17, 2024

Buying Xmas presents

Sailor

Site Experience Feedback

Nov 17, 2024

Easy to navigate

WildflowerEquestrian

Site Experience Feedback

Nov 17, 2024

It was fine. Clunky but nothing to write home about.

Utah Cowboy

Site Experience Feedback

Nov 17, 2024

Website worked fine, no issues or suggestions

Shopper 1

Site Experience Feedback

Nov 17, 2024

Too long of survey and expensive shipping but easy to find what I needed

Grace

Site Experience Feedback

Nov 17, 2024

I love this website!

Horse Tales

Site Experience Feedback

Nov 17, 2024

Easy to navigate through website. I'm a returning customer. Good prices and selections. Good quality in products.

Smiles

Site Experience Feedback

Nov 17, 2024

Good

Unhappydomesticpartner

Site Experience Feedback

Nov 17, 2024

Good. Shipping prices are crazy, though

Brit

Site Experience Feedback

Nov 17, 2024

Very pleased with the purchase process. Easy to navigate website.

Online Shopper

Site Experience Feedback

Nov 17, 2024

No issues

Online Shopper

Site Experience Feedback

Nov 17, 2024

I always go to Chicks when I need basic items for horse care and usually find something else to buy.

Maybelle

Site Experience Feedback

Nov 17, 2024

I love multiple low price good quality options.

Online Shopper

Site Experience Feedback

Nov 17, 2024

It’s really disappointing that shipping rates are charged. Also the filter section to find youth saddlery isn’t has comprehensive as it should be.

Tammy

Site Experience Feedback

Nov 17, 2024

Great selection. I don’t like paying for shipping over a $100 order

Majestic Equine

Site Experience Feedback

Nov 04, 2024

Chick's merchandise is always priced right and delivered to expectations


Post-Delivery Feedback

Nov 17, 2024

I received two lycra fly masks promptly and on time I love these

QueenShellyRN

Site Experience Feedback

Nov 17, 2024

No issues either good or bad - Chicks’ website orders are always easy to place and items are easy to find

Db

Site Experience Feedback

Nov 17, 2024

Good

BellaB

Site Experience Feedback

Nov 17, 2024

It’s easy to find items and the prices are great.