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Black Forest Decor Reviews - 6,801 Review - 9.4/10

Nov 28, 2024
Black Forest Decor offers woodland and rustic decor.
Circle of Excellence - Black Forest Decor

2023
Winner

Circle of
Excellence

4 years

Black Forest Decor Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.5 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

10%10%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

8.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for Black Forest Decor

Showing 241 - 260 of 6,801

Freida

Site Experience Feedback

Nov 18, 2024

Website was easy to use. Waiting to see if products come in on time.

Meemos Farm

Site Experience Feedback

Nov 05, 2024

Good quality and overall easy to work with. Magazine/Catalogs are perfect.


Post-Delivery Feedback

Nov 18, 2024

Good quality for business accommodations.

Dog Mom

Post-Delivery Feedback

Nov 18, 2024

Good selection of cabin themed items. We purchased a sofa cover. The colors and theme are as we expected. However it is shorter than we expected, in width. It does not fully cover the back of our three cushion. It serves its purpose in keeping dog hair off our sofa.

Dann

Site Experience Feedback

Nov 10, 2024

We purchased a quilt bedding collection, but had to search hard for accompanying sheets. While you didn't have sheets that matched the quilt exactly, we found an item that was complementary to this design. We want you to make suggestions about "go with" items.


Post-Delivery Feedback

Nov 18, 2024

Though we haven't made the purchase of our new home yet, we will likely purchase a cabin or a home that evokes cabin living. As we prepare to move, we just happened to come across BlackForest Decor and loved the products we saw there. We saw bedding that we really liked, so decided to give it a try--especially since there was a discount involved. (We like sales!) So we purchased a bespread and the sheet and pillowcase set. The products seem to be of great quality, and very comfortable to sleep on. We will definitely continue to make purchases from BlackForest.

Jess

Site Experience Feedback

Nov 18, 2024

Website is easy to use and they have e a variety of items for purchase. Items are generally as they appear on the website.

Terry

Site Experience Feedback

Nov 17, 2024

Good

Phred

Site Experience Feedback

Nov 17, 2024

love the products. We have many in our home and have given many for gifts.

Rlk

Site Experience Feedback

Nov 08, 2024

Initially looking for rugs. Found and ordered two beautiful ones! Saw some lamp possibilities, but there were so many to look through, and couldn’t find a way to filter (no bears or moose, but maybe pinecones) so we’ll put off looking for lamps until we have more time to search through.

Biff

Site Experience Feedback

Nov 17, 2024

Large selection. Love the styles offered.

doabs

Site Experience Feedback

Nov 17, 2024

Everything went well. Very happy

Dee

Site Experience Feedback

Nov 01, 2024

Good

Winter

Site Experience Feedback

Nov 17, 2024

Enjoy the things I have received so far! Like the convenience of ordering on line

Mountain Girl

Site Experience Feedback

Nov 17, 2024

Love the rustic items. I have purchased alot for our home in North Carolina. I have been very pleased with everything

Gman

Site Experience Feedback

Nov 17, 2024

All good

Grinnin Barrett

Site Experience Feedback

Nov 17, 2024

I have ordered from Black Forest before, I get a catalog and find it so enjoyable to look at. I am remaking my master bath and the order recently place had just what I needed. I wish I had more money to by an extra few things that I have had my eye on for a long while. Next time perhaps, but the point is, I will be ordering from BF again and again.

Deb

Site Experience Feedback

Nov 08, 2024

I have been very pleased with all of the purchases I've received from Black Forest this year. There have been many. I believe this is the 8th purchase in the last 5 mths I've made. Very pleased!

LT

Site Experience Feedback

Nov 17, 2024

Easy, quick and efficient.

Online Shopper

Site Experience Feedback

Nov 17, 2024

Love the ptoducts in Black Forest Decor

Bea

Site Experience Feedback

Nov 17, 2024

The website is fast and clear. Easy to use.

Ac

Site Experience Feedback

Nov 17, 2024

Great merchandise, have ordered several times from this company.