Black Forest Decor Reviews - 6,775 Review - 9.4/10
2023
Winner
Circle of
Excellence
4 years
Black Forest Decor Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 10% | 10% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Recent Reviews for Black Forest Decor
Showing 221 - 240 of 6,775
Marty
Site Experience Feedback
Nov 19, 2024
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
New furniture Guy
Site Experience Feedback
Oct 31, 2024
Great looking product. Can't wait for it to arrive.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
New furniture Guy
Post-Delivery Feedback
Nov 19, 2024
Very nice product. We are ordering a 2nd chair cover as the product is just what we wanted.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Bar
Site Experience Feedback
Nov 19, 2024
Your merchandise is nice. However, taxes and shipping are really very high. Perhaps I am not your high end customer.
- Overall Rating: 6
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
- Full ratings for this review »
bobbi
Site Experience Feedback
Nov 19, 2024
Shipping cost are too expensive
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Deborah
Site Experience Feedback
Nov 19, 2024
all is good!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
Easy to navigate. I used the search bar for exactly what I was looking for and it popped up immediately.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Sandy
Site Experience Feedback
Nov 19, 2024
Excellent experience with the website. Could use more views of products but the pictures have been accurate representations of the products that I've purchased in the past.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jon95ci
Site Experience Feedback
Nov 19, 2024
Love it! Great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
No Name
Site Experience Feedback
Nov 06, 2024
I have nothing to say at this time.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Tyler
Site Experience Feedback
Nov 19, 2024
This site is very easy to use and their merchandise is always good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jo
Post-Delivery Feedback
Nov 19, 2024
The comforter was everything I wanted! So soft and beautiful and covered the bed well!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sis
Site Experience Feedback
Nov 19, 2024
Great website, easy to order, but shipping is way to high, almost cancelled the order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KGA
Site Experience Feedback
Nov 19, 2024
Beautiful home decor!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MBB
Site Experience Feedback
Nov 19, 2024
Easy to navigate and order
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Kenny
Site Experience Feedback
Nov 18, 2024
Having more than one picture of the item on the web site would be helpful as would the country it was made in stated by the product. I would like the choice between shipping companies as I like to use UPS.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
TCox
Site Experience Feedback
Nov 18, 2024
All was good!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lanabell
Site Experience Feedback
Nov 18, 2024
I’ve always had good service and great items from Black Forest
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Trukguy
Site Experience Feedback
Nov 18, 2024
I was able to find what I was looking for and was able to order the items.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »