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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 981 - 1000 of 2,237

Ultra runner

Site Experience Feedback

Jun 21, 2024

Very nice but worried about the email asking me to confirm shipping address via PayPal receipt as that is not possible.

Sam

Site Experience Feedback

Jun 21, 2024

I know you guys are keeping overhead low, but your only venue for sales is online and your website looks amateur as hell. The layout is not user/shopper friendly. I found it difficult to keep track of what models I had looked at during my shopping experience. Could have used a "Comparison" function for viewing my selected models. Also, the product information is minimal at best. Keep in mind many of your customers are newbies and are unfamiliar with the technical aspects of a bicycle. For instance, what are the performance differences to disc brakes and standard breaks? What make the difference between a $300nbike ad a $400 bike. Educate your shoppers along the way. Your claims of "great deals" seem hallow. Also, I couldn't find any bike-related equipment like fenders/mud guards, locks, car racks, etc. Get a professional to help you a proper website and expand supporting inventory, even if it's minimal. Other than that, I do like the prices.

sargert jag

Post-Delivery Feedback

Jun 21, 2024

All items that I viewed online I received as advertised great value and I would be more than likely going to be purchasing from them again

HAIRCUT SPHINX

Site Experience Feedback

Jun 21, 2024

great value if you are willing to do some research and assembly.

KokopelliJason

Site Experience Feedback

Jun 06, 2024

I have purchased over 15 bicycles from Bikes Direct, and referred numerous friends to purchase as well, resulting in me building over 60 bicycles from Bikes Direct. I'm accustomed to the poor website, and difficult navigation to find what I'm after.


Post-Delivery Feedback

Jun 21, 2024

Although the website is challenging to navigate, I know it well from purchasing, or recommending the purchase of, over 45 bikes from Bikesdirect. I always know what I'm getting and it keeps me from needing to ask for favors from my bicycle industry connections.

Scott M

Site Experience Feedback

Jun 11, 2024

Extremely easy to navigate the sight. Great description of products. Very easy to purchase.


Post-Delivery Feedback

Jun 21, 2024

Incredibly easy purchase process. Amazing price. Really good quality product.

Ben

Site Experience Feedback

Jun 20, 2024

My son wanted a certain yellow 29in bike with disc brakes but when we got to checkout it was not in stock. We had to spend more time looking for another option. It would be nice to know if they are not in stock before hand.

Swimdog

Site Experience Feedback

Jun 20, 2024

Good

Ray S

Site Experience Feedback

Jun 20, 2024

It was a very easy process, the hardest part was deciding which bike I wanted.

Construction dad

Site Experience Feedback

Jun 20, 2024

Quick and easy but wishing there was a way to expedite shipping

pops

Site Experience Feedback

Jun 20, 2024

Site looks a little generic, but no problem finding what I was looking for

JJB

Site Experience Feedback

Jun 07, 2024

Great experience and helpful with questions. I have purchased 5 bikes total.


Post-Delivery Feedback

Jun 20, 2024

I reached out to customer service with questions and compatibility of the item and my bike. I received prompt and knowledgeable response.

dick

Site Experience Feedback

Jun 20, 2024

good value

Online Shopper

Site Experience Feedback

Jun 20, 2024

It was an excellent purchase experience.

Bryan

Site Experience Feedback

Jun 19, 2024

great responsiveness and knowledge from the chat agent, Patrick

eric_minneapolis

Site Experience Feedback

Jun 19, 2024

Hanger broke on my Kestrel Evoke 2.0 (bike was purchased here several years ago). Local shop could not find part. Glad you still have it. Will likely buy my next bike from here.

Blake

Site Experience Feedback

Jun 19, 2024

before you click the order button, it would be nice to have a summery on that same screen of exactly what you are getting

vm

Site Experience Feedback

Jun 02, 2024

I was uncomfortable with the paypal.


Post-Delivery Feedback

Jun 19, 2024

I found what I was looking for. The process was easy, and the model and types I was looking for were available. There were choices and various levels of bikes that could be purchased. I do wish I could have changed the saddle; I will do soon on my own. The box arrived complete with all parts; I purchased the: Motobecane Fantom DS 29, the box was nearly 45 lbs. FedEx delivered on time and even helped me carry it, to my car due to the weight. I brought it to a local bike shop. It was assembled professionally. I am quite satisfied. The only improvement I can suggest, is to replace the saddle with a more comfortable brand. The bike is excellent quality, excellent ride feel, excellent handling, steering, and awesome dual front back suspension. The disc brakes are also very impressive; There efficiency saved me from two accidents in a weeks' time; on a busy boardwalk with holiday traffic. An impressive assembly.

Eric

Site Experience Feedback

Jun 06, 2024

Great! Love this site


Post-Delivery Feedback

Jun 19, 2024

Bikes direct is great...the last bike that I purchased was cheaper than I was led to believe

Karlos

Site Experience Feedback

Jun 19, 2024

Very nice