Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 981 - 1000 of 2,237
Ultra runner
Site Experience Feedback
Jun 21, 2024
Very nice but worried about the email asking me to confirm shipping address via PayPal receipt as that is not possible.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Jun 21, 2024
I know you guys are keeping overhead low, but your only venue for sales is online and your website looks amateur as hell. The layout is not user/shopper friendly. I found it difficult to keep track of what models I had looked at during my shopping experience. Could have used a "Comparison" function for viewing my selected models. Also, the product information is minimal at best. Keep in mind many of your customers are newbies and are unfamiliar with the technical aspects of a bicycle. For instance, what are the performance differences to disc brakes and standard breaks? What make the difference between a $300nbike ad a $400 bike. Educate your shoppers along the way. Your claims of "great deals" seem hallow. Also, I couldn't find any bike-related equipment like fenders/mud guards, locks, car racks, etc. Get a professional to help you a proper website and expand supporting inventory, even if it's minimal. Other than that, I do like the prices.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
sargert jag
Post-Delivery Feedback
Jun 21, 2024
All items that I viewed online I received as advertised great value and I would be more than likely going to be purchasing from them again
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
HAIRCUT SPHINX
Site Experience Feedback
Jun 21, 2024
great value if you are willing to do some research and assembly.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KokopelliJason
Site Experience Feedback
Jun 06, 2024
I have purchased over 15 bicycles from Bikes Direct, and referred numerous friends to purchase as well, resulting in me building over 60 bicycles from Bikes Direct. I'm accustomed to the poor website, and difficult navigation to find what I'm after.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KokopelliJason
Post-Delivery Feedback
Jun 21, 2024
Although the website is challenging to navigate, I know it well from purchasing, or recommending the purchase of, over 45 bikes from Bikesdirect. I always know what I'm getting and it keeps me from needing to ask for favors from my bicycle industry connections.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Scott M
Site Experience Feedback
Jun 11, 2024
Extremely easy to navigate the sight. Great description of products. Very easy to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scott M
Post-Delivery Feedback
Jun 21, 2024
Incredibly easy purchase process. Amazing price. Really good quality product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ben
Site Experience Feedback
Jun 20, 2024
My son wanted a certain yellow 29in bike with disc brakes but when we got to checkout it was not in stock. We had to spend more time looking for another option. It would be nice to know if they are not in stock before hand.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Swimdog
Site Experience Feedback
Jun 20, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ray S
Site Experience Feedback
Jun 20, 2024
It was a very easy process, the hardest part was deciding which bike I wanted.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Construction dad
Site Experience Feedback
Jun 20, 2024
Quick and easy but wishing there was a way to expedite shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
pops
Site Experience Feedback
Jun 20, 2024
Site looks a little generic, but no problem finding what I was looking for
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
JJB
Site Experience Feedback
Jun 07, 2024
Great experience and helpful with questions. I have purchased 5 bikes total.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JJB
Post-Delivery Feedback
Jun 20, 2024
I reached out to customer service with questions and compatibility of the item and my bike. I received prompt and knowledgeable response.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
dick
Site Experience Feedback
Jun 20, 2024
good value
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 20, 2024
It was an excellent purchase experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bryan
Site Experience Feedback
Jun 19, 2024
great responsiveness and knowledge from the chat agent, Patrick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
eric_minneapolis
Site Experience Feedback
Jun 19, 2024
Hanger broke on my Kestrel Evoke 2.0 (bike was purchased here several years ago). Local shop could not find part. Glad you still have it. Will likely buy my next bike from here.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Blake
Site Experience Feedback
Jun 19, 2024
before you click the order button, it would be nice to have a summery on that same screen of exactly what you are getting
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
vm
Site Experience Feedback
Jun 02, 2024
I was uncomfortable with the paypal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
vm
Post-Delivery Feedback
Jun 19, 2024
I found what I was looking for. The process was easy, and the model and types I was looking for were available. There were choices and various levels of bikes that could be purchased. I do wish I could have changed the saddle; I will do soon on my own. The box arrived complete with all parts; I purchased the: Motobecane Fantom DS 29, the box was nearly 45 lbs. FedEx delivered on time and even helped me carry it, to my car due to the weight. I brought it to a local bike shop. It was assembled professionally. I am quite satisfied. The only improvement I can suggest, is to replace the saddle with a more comfortable brand. The bike is excellent quality, excellent ride feel, excellent handling, steering, and awesome dual front back suspension. The disc brakes are also very impressive; There efficiency saved me from two accidents in a weeks' time; on a busy boardwalk with holiday traffic. An impressive assembly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Eric
Site Experience Feedback
Jun 06, 2024
Great! Love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eric
Post-Delivery Feedback
Jun 19, 2024
Bikes direct is great...the last bike that I purchased was cheaper than I was led to believe
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Karlos
Site Experience Feedback
Jun 19, 2024
Very nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »