Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 961 - 980 of 2,237
Mia
Site Experience Feedback
Jun 24, 2024
The check out process was so easy! Thank you! The website looks clutter but I like it. It brings back that nostalgia feeling. I bought a bike about 10 years ago from this website and the site hasn't changed, which is good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
yalleh
Site Experience Feedback
Jun 09, 2024
Its hard to answer this question until we have had the bike for a longer time period.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Cannonball
Site Experience Feedback
Jun 24, 2024
My 4th purchase with Bikes Direct over a period of 20 years. I buy all my bikes (except tandems) here. Great product at a good price. Friends who I have recommended Bikes Direct to also have had great experiences.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RajS
Site Experience Feedback
Jun 18, 2024
It was good. I wish the website was redesigned because it looks like the 90's and bring up doubts on the authenticity.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Michaelmyers
Post-Delivery Feedback
Jun 24, 2024
Only complaint is the front tire needed trying to stop rubbing the disc brake
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
BL
Site Experience Feedback
Jun 07, 2024
Hard to really see the differences in models, and the comments/reviews look to be generic )i,.e. the same review over several different models)
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
BL
Post-Delivery Feedback
Jun 24, 2024
This e-bike was a bit complicated to assemble (mainly the dropper seat post because the cable wire routing was short) and the instructions that came with the bike for assembly were for a generic cruiser style bike. Inadequate I think for a lot of customers.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Ride out
Site Experience Feedback
Jun 07, 2024
Have looked at your site several times in the past, been skeptical but decided to take a chance. Over all ordering was simple from being here before. Hope the rest of the transaction goes just as well, looking forward to making other purchases soon!
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
- Full ratings for this review »
Ride out
Post-Delivery Feedback
Jun 24, 2024
There's not much for me to say about the bike I purchased since I have yet to ride it because it was defected I'm still waiting for the part to replace it! But other than this everything seems to be smooth
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 7
- Customer Support: 10
- Full ratings for this review »
joshi
Site Experience Feedback
Jun 07, 2024
it is quite clear and effective
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
joshi
Post-Delivery Feedback
Jun 23, 2024
Yes, I would definitely recommend Bikesdirect.com as it is easy and fast compared to other platform and the best quality for what I spent
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Alpha Balde
Site Experience Feedback
Jun 23, 2024
I love bike direct. This is my second bike from Bike direct. I still have my first Windsor running but wanted an upgraded disck brakes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Darth
Site Experience Feedback
Jun 08, 2024
Site recommended by my 35 yr old son who is a long-time bike rider. It's for my grandson (his nephew). So far, everything looks great. Still waiting for delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Darth
Post-Delivery Feedback
Jun 23, 2024
My son who is an experienced rider recommend you for buying the bike for my grandson's (his nephew)middle school graduation. Everything went as expected and my grandson is very happy with it! I definitely use your company in the future!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JMulvy
Site Experience Feedback
Jun 13, 2024
It would be nice to see an updated website but for my needs all of the information I was looking for was laid out for me already.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JMulvy
Post-Delivery Feedback
Jun 23, 2024
Well, I have told friends and my instructor about bikesdirect in a positive light. my only gripe is that you didn't have some things in stock even though they still come up as possibilities on your site and Fedex never delivers on time. In this case they were two days later than scheduled.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Scotty
Site Experience Feedback
Jun 06, 2024
Website was very easy to navigate. Great bikes at great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cutieademon
Site Experience Feedback
Jun 22, 2024
Nah.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
pino
Site Experience Feedback
Jun 22, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Papi
Site Experience Feedback
Jun 22, 2024
Returning customer from yrs ago, was very satisfied with my previous customer experience.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Matt C.
Site Experience Feedback
Jun 22, 2024
Great pricing and listings. Everything is easy to find and the descriptions of the product are helpful. I wish products would be marked out of stock BEFORE you add to cart as I was a bit let down.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
trail bike
Site Experience Feedback
Jun 22, 2024
i would like to be able to subselect bikes easier. For example, all bikes with nexus 8 speed and disc brakes
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Calvin
Site Experience Feedback
Jun 12, 2024
I was disappointed that my first choice of the Wellington 3.0 w/o the ATL brakes at $399 while being displayed is actually out of stock. There should be a way to remove out of stock items from the display automatically.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Calvin
Post-Delivery Feedback
Jun 22, 2024
I bought a road bike from bikesdirect.com recently and is pleased with the competitive price compared to buying from bike shops. However, I would only recommend this who knows how to put a bike together especially on how to install the bike brakes properly to ensure safety of the biker. There should be at least a small printed instructions like Lego or IKEA.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Sandra
Site Experience Feedback
Jun 14, 2024
Overall I found the website easy to use. I am very nervous about this purchase as I don't see a shipping time frame and I did not receive an order number from Bikes Direct but from PayPal. I did some research before using this site and I hope what I found was accurate. I a hope this is a reputable company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sandra
Post-Delivery Feedback
Jun 22, 2024
I was able to fine what I wanted for a decent price and it showed up in 3 BD. So far great experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 21, 2024
great bike, hard to get parts
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »