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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 961 - 980 of 2,237

Mia

Site Experience Feedback

Jun 24, 2024

The check out process was so easy! Thank you! The website looks clutter but I like it. It brings back that nostalgia feeling. I bought a bike about 10 years ago from this website and the site hasn't changed, which is good.

yalleh

Site Experience Feedback

Jun 09, 2024

Its hard to answer this question until we have had the bike for a longer time period.

Cannonball

Site Experience Feedback

Jun 24, 2024

My 4th purchase with Bikes Direct over a period of 20 years. I buy all my bikes (except tandems) here. Great product at a good price. Friends who I have recommended Bikes Direct to also have had great experiences.

RajS

Site Experience Feedback

Jun 18, 2024

It was good. I wish the website was redesigned because it looks like the 90's and bring up doubts on the authenticity.

Michaelmyers

Post-Delivery Feedback

Jun 24, 2024

Only complaint is the front tire needed trying to stop rubbing the disc brake

BL

Site Experience Feedback

Jun 07, 2024

Hard to really see the differences in models, and the comments/reviews look to be generic )i,.e. the same review over several different models)


Post-Delivery Feedback

Jun 24, 2024

This e-bike was a bit complicated to assemble (mainly the dropper seat post because the cable wire routing was short) and the instructions that came with the bike for assembly were for a generic cruiser style bike. Inadequate I think for a lot of customers.

Ride out

Site Experience Feedback

Jun 07, 2024

Have looked at your site several times in the past, been skeptical but decided to take a chance. Over all ordering was simple from being here before. Hope the rest of the transaction goes just as well, looking forward to making other purchases soon!


Post-Delivery Feedback

Jun 24, 2024

There's not much for me to say about the bike I purchased since I have yet to ride it because it was defected I'm still waiting for the part to replace it! But other than this everything seems to be smooth

joshi

Site Experience Feedback

Jun 07, 2024

it is quite clear and effective


Post-Delivery Feedback

Jun 23, 2024

Yes, I would definitely recommend Bikesdirect.com as it is easy and fast compared to other platform and the best quality for what I spent

Alpha Balde

Site Experience Feedback

Jun 23, 2024

I love bike direct. This is my second bike from Bike direct. I still have my first Windsor running but wanted an upgraded disck brakes.

Darth

Site Experience Feedback

Jun 08, 2024

Site recommended by my 35 yr old son who is a long-time bike rider. It's for my grandson (his nephew). So far, everything looks great. Still waiting for delivery


Post-Delivery Feedback

Jun 23, 2024

My son who is an experienced rider recommend you for buying the bike for my grandson's (his nephew)middle school graduation. Everything went as expected and my grandson is very happy with it! I definitely use your company in the future!

JMulvy

Site Experience Feedback

Jun 13, 2024

It would be nice to see an updated website but for my needs all of the information I was looking for was laid out for me already.


Post-Delivery Feedback

Jun 23, 2024

Well, I have told friends and my instructor about bikesdirect in a positive light. my only gripe is that you didn't have some things in stock even though they still come up as possibilities on your site and Fedex never delivers on time. In this case they were two days later than scheduled.

Scotty

Site Experience Feedback

Jun 06, 2024

Website was very easy to navigate. Great bikes at great prices

cutieademon

Site Experience Feedback

Jun 22, 2024

Nah.

pino

Site Experience Feedback

Jun 22, 2024

great

Papi

Site Experience Feedback

Jun 22, 2024

Returning customer from yrs ago, was very satisfied with my previous customer experience.

Matt C.

Site Experience Feedback

Jun 22, 2024

Great pricing and listings. Everything is easy to find and the descriptions of the product are helpful. I wish products would be marked out of stock BEFORE you add to cart as I was a bit let down.

trail bike

Site Experience Feedback

Jun 22, 2024

i would like to be able to subselect bikes easier. For example, all bikes with nexus 8 speed and disc brakes

Calvin

Site Experience Feedback

Jun 12, 2024

I was disappointed that my first choice of the Wellington 3.0 w/o the ATL brakes at $399 while being displayed is actually out of stock. There should be a way to remove out of stock items from the display automatically.


Post-Delivery Feedback

Jun 22, 2024

I bought a road bike from bikesdirect.com recently and is pleased with the competitive price compared to buying from bike shops. However, I would only recommend this who knows how to put a bike together especially on how to install the bike brakes properly to ensure safety of the biker. There should be at least a small printed instructions like Lego or IKEA.

Sandra

Site Experience Feedback

Jun 14, 2024

Overall I found the website easy to use. I am very nervous about this purchase as I don't see a shipping time frame and I did not receive an order number from Bikes Direct but from PayPal. I did some research before using this site and I hope what I found was accurate. I a hope this is a reputable company.


Post-Delivery Feedback

Jun 22, 2024

I was able to fine what I wanted for a decent price and it showed up in 3 BD. So far great experience.

Online Shopper

Site Experience Feedback

Jun 21, 2024

great bike, hard to get parts