Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1001 - 1020 of 2,237

Luz

Site Experience Feedback

Jun 18, 2024

The design of the website is kind of confusion but you can find the stuff you need easily, but also there should be coupons.

uneazybuyer

Site Experience Feedback

Jun 18, 2024

Very hard to find actual part and still not even sure if it will work. So far Bikesdirect.com phone call and email has not been retruned after some time. Very uneashy feeling about buying this overpriced part and not even sure if I can return it if it doesn't work!

HW

Site Experience Feedback

Jun 18, 2024

I found the site hard to navigate, the font was small, there was no place to enter my into before paying, and I almost accidentally bought a mountain bike (I think) because it was only abbreviated MTB (the kids nugget bike). However, the prices are right and I would shop here again if the value ends up being good.

Neel

Site Experience Feedback

Jun 18, 2024

the experience was ok. Didn't like being steered to use PayPal account.

Online Shopper

Post-Delivery Feedback

Jun 18, 2024

Great product .. .assistance with assembly needs work

Arider

Post-Delivery Feedback

Jun 18, 2024

This was a simplistic purchase. The shopping can be a little unfriendly. You'll need to be attentive to sure you're selecting the correct item. Checkout process was easy.

Evilspas

Site Experience Feedback

May 26, 2024

Goot


Post-Delivery Feedback

Jun 18, 2024

Price

Marco66

Site Experience Feedback

Jun 17, 2024

I have bought many motobecane bikes from y'all over the years and have been very satisfied!

avolt

Site Experience Feedback

Jun 17, 2024

Cheapest good quality bikes

Just bought a bike for my son

Site Experience Feedback

May 31, 2024

I just bought a bike for my son…my second purchase through BD. It’s always fast and easy with you guys, thank you!

Mike

Post-Delivery Feedback

Jun 17, 2024

I was looking for a starter bike for a teenager. Found a recommendation on one of the cycling forums to go with a gravity simple model from bikesdirect. After checking couple of other recommended models from walmart/amazon/dicks, etc, I decided on bikesdirect. The order arrived about 1 week after placing. The bike needed simple assembly, incl. seat, front wheel, pedals. This was relatively straightforward. We've already been on a couple of rides. Excellent quality for the price. Highly recommend.

Online Shopper

Site Experience Feedback

Jun 17, 2024

Website was down for maintenance over the weekend but was up this morning.

Slanderous

Site Experience Feedback

May 30, 2024

I don’t like using PayPal, but I had no choice.


Post-Delivery Feedback

Jun 17, 2024

The bike itself is nice, looks good, works good, but some of the threaded holes needed to be cleaned out from over spray. The hex bolts wouldn’t go in all the way, as a matter of fact one of them stripped out and I had to bring it to a local bike shop to get fixed. But over-all pleased

Dadster

Site Experience Feedback

Jun 16, 2024

love your site. I am happy with all the bikes i have received from Bikesdirect

lov the heat

Site Experience Feedback

Jun 16, 2024

The website is very good. What I do not like is the lack of verbal communication, as not being to speak on the phone to someone. I had some questions that I was not able to get answers.

Cannonball

Site Experience Feedback

Jun 16, 2024

I have bought all my bikes single bikes (tandems you do not sell) from you for the last 20 or so years. Great experience. One suggestion, to help with questions of size, if you could include the dimensions that would impact the size/fit of the bike it might help in the selection. Some such as myself might have a longer torso, vs leg then the normal person. Thank you!

Renee

Site Experience Feedback

Jun 16, 2024

It was simple this is a gift for my husband for Father’s Day

Tim d

Site Experience Feedback

Jun 16, 2024

I kinda love the low-tech look of the online store, but it's hard to find your cart

PSingh

Site Experience Feedback

Jun 16, 2024

The interaction was okay. The layout of site is very archaic but I got a hang of it in a few trials

Online Shopper

Site Experience Feedback

May 22, 2024

Good experience overall!


Post-Delivery Feedback

Jun 15, 2024

Overall good experience. No instruction manual on assembly. Seat post was too high at its lowest point. Had to cut 2 inches off the post.