Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1001 - 1020 of 2,237
Luz
Site Experience Feedback
Jun 18, 2024
The design of the website is kind of confusion but you can find the stuff you need easily, but also there should be coupons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
uneazybuyer
Site Experience Feedback
Jun 18, 2024
Very hard to find actual part and still not even sure if it will work. So far Bikesdirect.com phone call and email has not been retruned after some time. Very uneashy feeling about buying this overpriced part and not even sure if I can return it if it doesn't work!
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 3
- Full ratings for this review »
HW
Site Experience Feedback
Jun 18, 2024
I found the site hard to navigate, the font was small, there was no place to enter my into before paying, and I almost accidentally bought a mountain bike (I think) because it was only abbreviated MTB (the kids nugget bike). However, the prices are right and I would shop here again if the value ends up being good.
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
- Full ratings for this review »
Neel
Site Experience Feedback
Jun 18, 2024
the experience was ok. Didn't like being steered to use PayPal account.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 18, 2024
Great product .. .assistance with assembly needs work
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Arider
Post-Delivery Feedback
Jun 18, 2024
This was a simplistic purchase. The shopping can be a little unfriendly. You'll need to be attentive to sure you're selecting the correct item. Checkout process was easy.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Evilspas
Site Experience Feedback
May 26, 2024
Goot
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Evilspas
Post-Delivery Feedback
Jun 18, 2024
Price
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Marco66
Site Experience Feedback
Jun 17, 2024
I have bought many motobecane bikes from y'all over the years and have been very satisfied!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
avolt
Site Experience Feedback
Jun 17, 2024
Cheapest good quality bikes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Just bought a bike for my son
Site Experience Feedback
May 31, 2024
I just bought a bike for my son…my second purchase through BD. It’s always fast and easy with you guys, thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Post-Delivery Feedback
Jun 17, 2024
I was looking for a starter bike for a teenager. Found a recommendation on one of the cycling forums to go with a gravity simple model from bikesdirect. After checking couple of other recommended models from walmart/amazon/dicks, etc, I decided on bikesdirect. The order arrived about 1 week after placing. The bike needed simple assembly, incl. seat, front wheel, pedals. This was relatively straightforward. We've already been on a couple of rides. Excellent quality for the price. Highly recommend.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 17, 2024
Website was down for maintenance over the weekend but was up this morning.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Slanderous
Site Experience Feedback
May 30, 2024
I don’t like using PayPal, but I had no choice.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Slanderous
Post-Delivery Feedback
Jun 17, 2024
The bike itself is nice, looks good, works good, but some of the threaded holes needed to be cleaned out from over spray. The hex bolts wouldn’t go in all the way, as a matter of fact one of them stripped out and I had to bring it to a local bike shop to get fixed. But over-all pleased
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dadster
Site Experience Feedback
Jun 16, 2024
love your site. I am happy with all the bikes i have received from Bikesdirect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
lov the heat
Site Experience Feedback
Jun 16, 2024
The website is very good. What I do not like is the lack of verbal communication, as not being to speak on the phone to someone. I had some questions that I was not able to get answers.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Cannonball
Site Experience Feedback
Jun 16, 2024
I have bought all my bikes single bikes (tandems you do not sell) from you for the last 20 or so years. Great experience. One suggestion, to help with questions of size, if you could include the dimensions that would impact the size/fit of the bike it might help in the selection. Some such as myself might have a longer torso, vs leg then the normal person. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Renee
Site Experience Feedback
Jun 16, 2024
It was simple this is a gift for my husband for Father’s Day
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tim d
Site Experience Feedback
Jun 16, 2024
I kinda love the low-tech look of the online store, but it's hard to find your cart
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
PSingh
Site Experience Feedback
Jun 16, 2024
The interaction was okay. The layout of site is very archaic but I got a hang of it in a few trials
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 22, 2024
Good experience overall!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 15, 2024
Overall good experience. No instruction manual on assembly. Seat post was too high at its lowest point. Had to cut 2 inches off the post.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »