Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 941 - 960 of 2,237
Maxxx777
Post-Delivery Feedback
Jun 28, 2024
Love the selection, and I certainly received exactly what I ordered and in a timely manner. With that said, I have to say that I was fully expecting the back tire to come pre installed, to avoid having to tune the gears and chain. Also, please switch out Fed Ex as your courier; they suck! The Fed Ex driver left the box in front of the house without collecting a signature, ringing the door bell or speaking to anyone about a delivery that was marked by the sender as signature required.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Nick
Site Experience Feedback
Jun 11, 2024
Easy ordering with PayPal, website is a little dated.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Tom
Site Experience Feedback
Jun 28, 2024
positive experiences with Bikesdirect but have not placed an order for about 15 years. would suggest that, for ebikes, you mention the number of power assist levels ( if applicable).
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
george
Site Experience Feedback
Jun 17, 2024
old website, looks like its from the 1990's. There should be better filter and search options. Size and bike type (road vs. mtb. vs. hybrid. vs. gravel .) is not easilly searchable.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
george
Post-Delivery Feedback
Jun 28, 2024
The website is old and dater. But the bikes are decent quality and the price is good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Venugopal
Site Experience Feedback
Jun 27, 2024
looks good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Charlie
Site Experience Feedback
Jun 27, 2024
Website looks sketchy, so I hope I receive the bike I ordered.
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 05, 2024
Too easy! this is the 2nd purchase and i am excited to get my wife her new 1st ebike!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 27, 2024
2nd purchase from BikesDirect.com - 2nd great experience. 2nd great bike! The purchase was as expected and the product is as expected as well. I feel the bike itself is an amazing value. Completely met the expectation!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tony
Site Experience Feedback
Jun 27, 2024
Love the old feel of the website. Feels genuine and like I can trust the company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AT2024
Site Experience Feedback
Jun 27, 2024
Great, and Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
rigor
Site Experience Feedback
Jun 26, 2024
I was never given an option to select shipping or review my order. The check-out process was very clunkly
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 26, 2024
I really need a bike support or kick stand. It’s almost a deal breaker. When I received the bike it did not have one so I asked support if they could help me locate one that would fit the model of bike I purchased. Support had no recommendations.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 8
- Customer Support: 7
- Full ratings for this review »
Us resident
Site Experience Feedback
Jun 16, 2024
Looks cluttered on the website. Lots of specific information to help you make a decision.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Us resident
Post-Delivery Feedback
Jun 26, 2024
I would recommend again.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Neel
Post-Delivery Feedback
Jun 26, 2024
A very satisfying experience. The information was accurate and selection was vast and thought provoking. Very helpful on the chat.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Didier
Site Experience Feedback
Jun 25, 2024
Site felt cluttered but the great prices were what kept me on the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DB
Site Experience Feedback
Jun 25, 2024
Good and easy experience. Thankful for these entry level options. Looking forward to receiving my bike and getting on the pavement.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Bam
Site Experience Feedback
Jun 25, 2024
Good deal and customer service was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
gfcornfed1
Site Experience Feedback
Jun 25, 2024
i emailed a pic of a part for accuracy and they got back quickly with the right part #.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Pedal
Post-Delivery Feedback
Jun 25, 2024
Glad BD now carries parts and wheels. Always great prices and efficient delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Will
Site Experience Feedback
Jun 25, 2024
I am very pleases with previous purchases and I am looking forward to the nice ride of the new bike I just purchased!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 25, 2024
It was great to receive the bike partially built. I enjoyed the process of putting it together, not sure if everyone will .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »