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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 941 - 960 of 2,237

Maxxx777

Post-Delivery Feedback

Jun 28, 2024

Love the selection, and I certainly received exactly what I ordered and in a timely manner. With that said, I have to say that I was fully expecting the back tire to come pre installed, to avoid having to tune the gears and chain. Also, please switch out Fed Ex as your courier; they suck! The Fed Ex driver left the box in front of the house without collecting a signature, ringing the door bell or speaking to anyone about a delivery that was marked by the sender as signature required.

Nick

Site Experience Feedback

Jun 11, 2024

Easy ordering with PayPal, website is a little dated.

Tom

Site Experience Feedback

Jun 28, 2024

positive experiences with Bikesdirect but have not placed an order for about 15 years. would suggest that, for ebikes, you mention the number of power assist levels ( if applicable).

george

Site Experience Feedback

Jun 17, 2024

old website, looks like its from the 1990's. There should be better filter and search options. Size and bike type (road vs. mtb. vs. hybrid. vs. gravel .) is not easilly searchable.


Post-Delivery Feedback

Jun 28, 2024

The website is old and dater. But the bikes are decent quality and the price is good.

Venugopal

Site Experience Feedback

Jun 27, 2024

looks good

Charlie

Site Experience Feedback

Jun 27, 2024

Website looks sketchy, so I hope I receive the bike I ordered.

Online Shopper

Site Experience Feedback

Jun 05, 2024

Too easy! this is the 2nd purchase and i am excited to get my wife her new 1st ebike!


Post-Delivery Feedback

Jun 27, 2024

2nd purchase from BikesDirect.com - 2nd great experience. 2nd great bike! The purchase was as expected and the product is as expected as well. I feel the bike itself is an amazing value. Completely met the expectation!

Tony

Site Experience Feedback

Jun 27, 2024

Love the old feel of the website. Feels genuine and like I can trust the company.

AT2024

Site Experience Feedback

Jun 27, 2024

Great, and Easy

rigor

Site Experience Feedback

Jun 26, 2024

I was never given an option to select shipping or review my order. The check-out process was very clunkly

Online Shopper

Post-Delivery Feedback

Jun 26, 2024

I really need a bike support or kick stand. It’s almost a deal breaker. When I received the bike it did not have one so I asked support if they could help me locate one that would fit the model of bike I purchased. Support had no recommendations.

Us resident

Site Experience Feedback

Jun 16, 2024

Looks cluttered on the website. Lots of specific information to help you make a decision.


Post-Delivery Feedback

Jun 26, 2024

I would recommend again.

Neel

Post-Delivery Feedback

Jun 26, 2024

A very satisfying experience. The information was accurate and selection was vast and thought provoking. Very helpful on the chat.

Didier

Site Experience Feedback

Jun 25, 2024

Site felt cluttered but the great prices were what kept me on the site

DB

Site Experience Feedback

Jun 25, 2024

Good and easy experience. Thankful for these entry level options. Looking forward to receiving my bike and getting on the pavement.

Bam

Site Experience Feedback

Jun 25, 2024

Good deal and customer service was very helpful.

gfcornfed1

Site Experience Feedback

Jun 25, 2024

i emailed a pic of a part for accuracy and they got back quickly with the right part #.

Pedal

Post-Delivery Feedback

Jun 25, 2024

Glad BD now carries parts and wheels. Always great prices and efficient delivery.

Will

Site Experience Feedback

Jun 25, 2024

I am very pleases with previous purchases and I am looking forward to the nice ride of the new bike I just purchased!

Online Shopper

Post-Delivery Feedback

Jun 25, 2024

It was great to receive the bike partially built. I enjoyed the process of putting it together, not sure if everyone will .