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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1021 - 1040 of 2,237

great

Site Experience Feedback

Jun 15, 2024

Great experience

Paul

Site Experience Feedback

Jun 15, 2024

Was good Bought a lotta stuff here Keep up the good work aka cheap prices !

patrick

Site Experience Feedback

Jun 15, 2024

good

Paulo

Site Experience Feedback

Jun 15, 2024

Paid without providing address, confusing. Old website layout. Great prices though and I'm excited to receive my bike!

Zippy

Site Experience Feedback

Jun 07, 2024

I have had great success buying from bikes direct


Post-Delivery Feedback

Jun 15, 2024

Good bikes cheap price

Biker6969

Site Experience Feedback

Jun 15, 2024

Selecting your size and color is a little clunky but otherwise pretty straightforward. I'd rather see buttons than a noisy drop down box.

Online Shopper

Site Experience Feedback

Jun 04, 2024

Overall a good experience but I could not select a non PayPal option and the address listed for me was my last address and I could not change it. I tried to pay with just my credit card, but PayPal was still the middleman and the transaction was finalized without giving me the chance To review everything first.

Online Shopper

Site Experience Feedback

Jun 04, 2024

I was disappointed that the order form did not allow me to enter a shiping address. I wanted the bike shipped to the bike shop and not my home.

Rick

Site Experience Feedback

Jun 14, 2024

Straight forward and fast

jrd

Site Experience Feedback

Jun 06, 2024

Their web site needs an overhaul, but everybody there is very professional and they do have great products.


Post-Delivery Feedback

Jun 14, 2024

great customer care. thanks!

Fatherfunk

Site Experience Feedback

May 27, 2024

Good experience so far


Post-Delivery Feedback

Jun 14, 2024

The bike shipped quickly and once properly assembled it rides beautifully. It needs to be professionally assembled, but it's worth the money for such a great bike at this price.

Fritz

Site Experience Feedback

Jun 14, 2024

Easy to find what I was looking for

Scott

Site Experience Feedback

Jun 13, 2024

The website design is a little clunky and can be a little hard to find what I wanted, but the quality of the product is good (we have 3 bikes already), and the price is fantastic.

Pat

Site Experience Feedback

Jun 13, 2024

Great selection and value

Virginia Beach

Site Experience Feedback

Jun 13, 2024

great bikes for fair prices , , , , outstanding company

KGoody

Site Experience Feedback

May 24, 2024

Website could be more user friendly, but the experience was straight forward and all the bikes information was available. I like the browsing dynamic of the site, and the options. The pricing is very fair and competitive. If this purchase goes well I will definitely use Bikesdirect again!


Post-Delivery Feedback

Jun 13, 2024

Great site, a little rugged looking, but would highly recommend using this company. Pay attention to the specifications of the bike you’re purchasing but it’s true to what you order. Overall, very satisfied with the purchase.

Alex

Site Experience Feedback

Jun 13, 2024

Love bikes direct - this is my 4th bike from you all!

BikeGuy

Site Experience Feedback

Jun 13, 2024

website needs updating but bikes are quality and the process is well done.

Online Shopper

Site Experience Feedback

Jun 13, 2024

Good

Online Shopper

Site Experience Feedback

Jun 12, 2024

checked out but never told my shipping address