Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1021 - 1040 of 2,237
great
Site Experience Feedback
Jun 15, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Paul
Site Experience Feedback
Jun 15, 2024
Was good Bought a lotta stuff here Keep up the good work aka cheap prices !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
patrick
Site Experience Feedback
Jun 15, 2024
good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Paulo
Site Experience Feedback
Jun 15, 2024
Paid without providing address, confusing. Old website layout. Great prices though and I'm excited to receive my bike!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Zippy
Site Experience Feedback
Jun 07, 2024
I have had great success buying from bikes direct
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Zippy
Post-Delivery Feedback
Jun 15, 2024
Good bikes cheap price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Biker6969
Site Experience Feedback
Jun 15, 2024
Selecting your size and color is a little clunky but otherwise pretty straightforward. I'd rather see buttons than a noisy drop down box.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 04, 2024
Overall a good experience but I could not select a non PayPal option and the address listed for me was my last address and I could not change it. I tried to pay with just my credit card, but PayPal was still the middleman and the transaction was finalized without giving me the chance To review everything first.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 04, 2024
I was disappointed that the order form did not allow me to enter a shiping address. I wanted the bike shipped to the bike shop and not my home.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick
Site Experience Feedback
Jun 14, 2024
Straight forward and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jrd
Site Experience Feedback
Jun 06, 2024
Their web site needs an overhaul, but everybody there is very professional and they do have great products.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jrd
Post-Delivery Feedback
Jun 14, 2024
great customer care. thanks!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Fatherfunk
Site Experience Feedback
May 27, 2024
Good experience so far
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Fatherfunk
Post-Delivery Feedback
Jun 14, 2024
The bike shipped quickly and once properly assembled it rides beautifully. It needs to be professionally assembled, but it's worth the money for such a great bike at this price.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Fritz
Site Experience Feedback
Jun 14, 2024
Easy to find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scott
Site Experience Feedback
Jun 13, 2024
The website design is a little clunky and can be a little hard to find what I wanted, but the quality of the product is good (we have 3 bikes already), and the price is fantastic.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Pat
Site Experience Feedback
Jun 13, 2024
Great selection and value
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Virginia Beach
Site Experience Feedback
Jun 13, 2024
great bikes for fair prices , , , , outstanding company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KGoody
Site Experience Feedback
May 24, 2024
Website could be more user friendly, but the experience was straight forward and all the bikes information was available. I like the browsing dynamic of the site, and the options. The pricing is very fair and competitive. If this purchase goes well I will definitely use Bikesdirect again!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
KGoody
Post-Delivery Feedback
Jun 13, 2024
Great site, a little rugged looking, but would highly recommend using this company. Pay attention to the specifications of the bike you’re purchasing but it’s true to what you order. Overall, very satisfied with the purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Alex
Site Experience Feedback
Jun 13, 2024
Love bikes direct - this is my 4th bike from you all!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BikeGuy
Site Experience Feedback
Jun 13, 2024
website needs updating but bikes are quality and the process is well done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 13, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 12, 2024
checked out but never told my shipping address
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »