Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 921 - 940 of 2,237
Chico
Site Experience Feedback
Jun 30, 2024
Excelent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
juneaujay
Site Experience Feedback
Jun 30, 2024
didn't like that it didn't review my order one list time before confirming purchase.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
dick
Site Experience Feedback
Jun 20, 2024
vry easy to navigate. i especially like the video review.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dick
Post-Delivery Feedback
Jun 30, 2024
it was easy and fast from selection of product to receiving it a few days later. the way the products were displayed and reviewed was great.. i especially appreciated the professional's video of my bike..
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Giant Killer
Site Experience Feedback
Jun 12, 2024
It's easy. No problems
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Giant Killer
Post-Delivery Feedback
Jun 30, 2024
Got the bike I was looking for at an amazing price with delivery that was faster than expected
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Seth S
Site Experience Feedback
Jun 30, 2024
Easy checkout and great discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jh
Site Experience Feedback
Jun 30, 2024
Frustrating not getting phone advice for sizing.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
R4S4
Site Experience Feedback
Jun 30, 2024
Ease of navigarion; great variety /selection of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
54
Site Experience Feedback
Jun 17, 2024
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
54
Post-Delivery Feedback
Jun 29, 2024
Was a good experience, I thought I was getting hydraulic brakes but they were cable..
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Vermonter
Post-Delivery Feedback
Jun 29, 2024
Sweet bike with more expensive features than I expected for the best possible price. I don’t understand how you do this, but I’m damn glad you do. Paid less than 850 and the groupo on this bike (Just the drive and brake parts, not the wheels, frame, seatpost or steering/fork) is $999 on AmazXX! Don’t buy anywhere else!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
revechols
Site Experience Feedback
Jun 29, 2024
Bikes Direct has some great deals, but to be honest, the website is remarkably clunky and very difficult to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 29, 2024
I would prefer another option than Paypal as a payment processor. Also, more details about the bikes would be helpful.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Nicky's Ride
Site Experience Feedback
Jun 29, 2024
Quality products and brands at killer prices. I've had one previous road bike from Bike Direct years ago and put many miles on it, I gave it away, it's still being riden. Nothing compares to the value you get on Bikes Direct and spending more at a cycle shop would still leave me feeling like I did myself a disservice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jimbo
Post-Delivery Feedback
Jun 29, 2024
you sent me the wrong bike but were very quick to send me the correct one -----good job.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
TNT
Site Experience Feedback
Jun 21, 2024
I couldn't find a sign in or see where my address is. Also a delivery date.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
TomN
Post-Delivery Feedback
Jun 29, 2024
Emailed bikesdirect asking if the wheel set would work with the bike that I bought from them 4 years earlier. Got back links that didn't answer my question. Re-asked in a new email and got a lukewarm response.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 2
- Full ratings for this review »
G0Nutz
Site Experience Feedback
Jun 19, 2024
Great selection and prices. Chat was also helpful
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
G0Nutz
Post-Delivery Feedback
Jun 29, 2024
Shipping and packaging were excellent. Bike was easy to assemble with good instructions. Quality of frame and components were exceptional. Thanks!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Alex
Site Experience Feedback
Jun 29, 2024
It took me straight to PayPal for check out (negative) but i found the deraileur hanger I think I need(positive). I think the website is kind of low budget, but gets the job done.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Gabriel
Site Experience Feedback
Jun 08, 2024
Really like bikes direct. Don't have to be a full blown bike mechanic to put them together but it helps.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gabriel
Post-Delivery Feedback
Jun 28, 2024
Good selection of nice equipment. Bike showed up quickly and was packaged very well. Only downside is both times I have bought bikes, neither time was the bike I actually wanted in stock and I've had to get a lower quality build. I don't mind the cheaper bike but when you want to get something nicer and end up having to go lesser, twice, it's kind of annoying.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 7
- Full ratings for this review »
LP
Site Experience Feedback
Jun 28, 2024
Great prices. Site was a little "ugly"
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 28, 2024
Honestly I find the Bikes Direct website a little overwhelming. However, we've had a good experience with the product in the past, so, we are willing to deal with the overwhelming website. Also, I do wish the confirmation page had better order details (order number, etc).
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »