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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 921 - 940 of 2,237

Chico

Site Experience Feedback

Jun 30, 2024

Excelent

juneaujay

Site Experience Feedback

Jun 30, 2024

didn't like that it didn't review my order one list time before confirming purchase.

dick

Site Experience Feedback

Jun 20, 2024

vry easy to navigate. i especially like the video review.


Post-Delivery Feedback

Jun 30, 2024

it was easy and fast from selection of product to receiving it a few days later. the way the products were displayed and reviewed was great.. i especially appreciated the professional's video of my bike..

Giant Killer

Site Experience Feedback

Jun 12, 2024

It's easy. No problems


Post-Delivery Feedback

Jun 30, 2024

Got the bike I was looking for at an amazing price with delivery that was faster than expected

Seth S

Site Experience Feedback

Jun 30, 2024

Easy checkout and great discounts

jh

Site Experience Feedback

Jun 30, 2024

Frustrating not getting phone advice for sizing.

R4S4

Site Experience Feedback

Jun 30, 2024

Ease of navigarion; great variety /selection of products.

54

Site Experience Feedback

Jun 17, 2024

It was good


Post-Delivery Feedback

Jun 29, 2024

Was a good experience, I thought I was getting hydraulic brakes but they were cable..

Vermonter

Post-Delivery Feedback

Jun 29, 2024

Sweet bike with more expensive features than I expected for the best possible price. I don’t understand how you do this, but I’m damn glad you do. Paid less than 850 and the groupo on this bike (Just the drive and brake parts, not the wheels, frame, seatpost or steering/fork) is $999 on AmazXX! Don’t buy anywhere else!

revechols

Site Experience Feedback

Jun 29, 2024

Bikes Direct has some great deals, but to be honest, the website is remarkably clunky and very difficult to navigate.

Online Shopper

Site Experience Feedback

Jun 29, 2024

I would prefer another option than Paypal as a payment processor. Also, more details about the bikes would be helpful.

Nicky's Ride

Site Experience Feedback

Jun 29, 2024

Quality products and brands at killer prices. I've had one previous road bike from Bike Direct years ago and put many miles on it, I gave it away, it's still being riden. Nothing compares to the value you get on Bikes Direct and spending more at a cycle shop would still leave me feeling like I did myself a disservice.

jimbo

Post-Delivery Feedback

Jun 29, 2024

you sent me the wrong bike but were very quick to send me the correct one -----good job.

TNT

Site Experience Feedback

Jun 21, 2024

I couldn't find a sign in or see where my address is. Also a delivery date.

TomN

Post-Delivery Feedback

Jun 29, 2024

Emailed bikesdirect asking if the wheel set would work with the bike that I bought from them 4 years earlier. Got back links that didn't answer my question. Re-asked in a new email and got a lukewarm response.

G0Nutz

Site Experience Feedback

Jun 19, 2024

Great selection and prices. Chat was also helpful


Post-Delivery Feedback

Jun 29, 2024

Shipping and packaging were excellent. Bike was easy to assemble with good instructions. Quality of frame and components were exceptional. Thanks!

Alex

Site Experience Feedback

Jun 29, 2024

It took me straight to PayPal for check out (negative) but i found the deraileur hanger I think I need(positive). I think the website is kind of low budget, but gets the job done.

Gabriel

Site Experience Feedback

Jun 08, 2024

Really like bikes direct. Don't have to be a full blown bike mechanic to put them together but it helps.


Post-Delivery Feedback

Jun 28, 2024

Good selection of nice equipment. Bike showed up quickly and was packaged very well. Only downside is both times I have bought bikes, neither time was the bike I actually wanted in stock and I've had to get a lower quality build. I don't mind the cheaper bike but when you want to get something nicer and end up having to go lesser, twice, it's kind of annoying.

LP

Site Experience Feedback

Jun 28, 2024

Great prices. Site was a little "ugly"

Online Shopper

Site Experience Feedback

Jun 28, 2024

Honestly I find the Bikes Direct website a little overwhelming. However, we've had a good experience with the product in the past, so, we are willing to deal with the overwhelming website. Also, I do wish the confirmation page had better order details (order number, etc).