Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 901 - 920 of 2,237
Nate C
Site Experience Feedback
Jul 02, 2024
Easy to use because of familiarity with the site. Kind of a dated format.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick
Site Experience Feedback
Jul 02, 2024
Love the quality for the price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dj
Site Experience Feedback
Jul 02, 2024
Experience has been great so far! Only thing that is not so friendly is trying to view pic of item and look at description of item at the same time
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tom
Post-Delivery Feedback
Jul 02, 2024
Very happy with my purchase great bike at a great price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 10, 2024
OK
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jim
Site Experience Feedback
Jul 02, 2024
I liked the specs tables, these help me easily find what I am looking for. I didn't like having to go through checkout to find that the size and color I want was not available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Jul 01, 2024
This is my 4th purchase so i know the site well. I guess its good bc i keep ordering bikes!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 01, 2024
quick and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Alejandro
Site Experience Feedback
Jul 01, 2024
Really good checkout experience. Good value.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
HappyShopper
Site Experience Feedback
Jul 01, 2024
The experience was very smooth and easy. I was able to find the right bike for my price range and the quality I needed. I have purchased several bikes in the past from BikeDirect.com and have been completely satisfied with my purchases. They are high quality bikes for discounted prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Snake eyes
Site Experience Feedback
Jul 01, 2024
Took some time to find what each bike came with and not a lot of pictures of our specific model bike we perched. The price seems to be very completive compared to other sites.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
EDH
Site Experience Feedback
Jul 01, 2024
Bikes Direct does not have fancy labels that impress others out on the trail, but what they do offer is a solid product with above average spec for the price, and a no-hassle buying experience, except they use paypal...
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
TNRacedoc
Post-Delivery Feedback
Jul 01, 2024
I had been shopping for a new/replacement bike. I knew my price point and what I would like to have regarding components and options. I had actually resigned myself to making the purchase from an overseas distributor, but suddenly remembered BikesDirect from a previous purchase consideration. Once I discovered they had what I needed, and at a better price than I'd hoped, it was a no-brainer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
AKJblizz
Site Experience Feedback
May 24, 2024
I'm looking forward to this new bike. I haven't had a new bike in 10 years and this one looks like a serious upgrade. I couldn't find a better deal elsewhere.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
AKJblizz
Post-Delivery Feedback
Jul 01, 2024
Jim Blizz
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
jaywcee
Site Experience Feedback
Apr 18, 2024
I certainly like your products and prices. It's difficult to choose the best bike just using the site. However, Patrick on the chat help me select the right bike and close the deal. I highly recommend leveraging the chat to answer customer questions and zero in on the right bike.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 01, 2024
Website was a bit hard to look at, but after I found the stats sheet for each bike it was easier to compare each bike.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Runner Dave
Site Experience Feedback
Jul 01, 2024
Thanks, you folks have a large and available inventory, great prices and the chat feature was very helpful when I needed to know specifics!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JT160
Site Experience Feedback
Jun 30, 2024
I enjoy the website and how easy it is to browse. Drooling over bikes. I hope to ride more with the electric motor giving me some electric motivation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
B
Site Experience Feedback
Jun 30, 2024
It was quick and easy. My only wish is that next time shipping cost was more noticeable other than that I'm satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
IzsloDaly
Site Experience Feedback
Jun 30, 2024
I love the excellent prices & quality of products available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »