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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 901 - 920 of 2,237

Nate C

Site Experience Feedback

Jul 02, 2024

Easy to use because of familiarity with the site. Kind of a dated format.

Rick

Site Experience Feedback

Jul 02, 2024

Love the quality for the price

Dj

Site Experience Feedback

Jul 02, 2024

Experience has been great so far! Only thing that is not so friendly is trying to view pic of item and look at description of item at the same time

Tom

Post-Delivery Feedback

Jul 02, 2024

Very happy with my purchase great bike at a great price

Online Shopper

Site Experience Feedback

Jun 10, 2024

OK

Jim

Site Experience Feedback

Jul 02, 2024

I liked the specs tables, these help me easily find what I am looking for. I didn't like having to go through checkout to find that the size and color I want was not available.

Chris

Site Experience Feedback

Jul 01, 2024

This is my 4th purchase so i know the site well. I guess its good bc i keep ordering bikes!

Online Shopper

Site Experience Feedback

Jul 01, 2024

quick and easy

Alejandro

Site Experience Feedback

Jul 01, 2024

Really good checkout experience. Good value.

HappyShopper

Site Experience Feedback

Jul 01, 2024

The experience was very smooth and easy. I was able to find the right bike for my price range and the quality I needed. I have purchased several bikes in the past from BikeDirect.com and have been completely satisfied with my purchases. They are high quality bikes for discounted prices.

Snake eyes

Site Experience Feedback

Jul 01, 2024

Took some time to find what each bike came with and not a lot of pictures of our specific model bike we perched. The price seems to be very completive compared to other sites.

EDH

Site Experience Feedback

Jul 01, 2024

Bikes Direct does not have fancy labels that impress others out on the trail, but what they do offer is a solid product with above average spec for the price, and a no-hassle buying experience, except they use paypal...

TNRacedoc

Post-Delivery Feedback

Jul 01, 2024

I had been shopping for a new/replacement bike. I knew my price point and what I would like to have regarding components and options. I had actually resigned myself to making the purchase from an overseas distributor, but suddenly remembered BikesDirect from a previous purchase consideration. Once I discovered they had what I needed, and at a better price than I'd hoped, it was a no-brainer.

AKJblizz

Site Experience Feedback

May 24, 2024

I'm looking forward to this new bike. I haven't had a new bike in 10 years and this one looks like a serious upgrade. I couldn't find a better deal elsewhere.


Post-Delivery Feedback

Jul 01, 2024

Jim Blizz

jaywcee

Site Experience Feedback

Apr 18, 2024

I certainly like your products and prices. It's difficult to choose the best bike just using the site. However, Patrick on the chat help me select the right bike and close the deal. I highly recommend leveraging the chat to answer customer questions and zero in on the right bike.

Online Shopper

Site Experience Feedback

Jul 01, 2024

Website was a bit hard to look at, but after I found the stats sheet for each bike it was easier to compare each bike.

Runner Dave

Site Experience Feedback

Jul 01, 2024

Thanks, you folks have a large and available inventory, great prices and the chat feature was very helpful when I needed to know specifics!

JT160

Site Experience Feedback

Jun 30, 2024

I enjoy the website and how easy it is to browse. Drooling over bikes. I hope to ride more with the electric motor giving me some electric motivation.

B

Site Experience Feedback

Jun 30, 2024

It was quick and easy. My only wish is that next time shipping cost was more noticeable other than that I'm satisfied.

IzsloDaly

Site Experience Feedback

Jun 30, 2024

I love the excellent prices & quality of products available.