Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 881 - 900 of 2,237
R. Yuuki Funakoshi
Site Experience Feedback
Jul 04, 2024
I was able to find what I was looking for very quickly; not only the price but also detailed information (size, material, dimensions, etc) helped me find the bike that best fit my interests and needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jgb
Site Experience Feedback
Jul 03, 2024
Loved it as always! I've been ordering here for 10 years!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Skymax
Site Experience Feedback
Jul 04, 2024
The products appear to be of high quality and a great price. The website seemed a little old as far as design. There could be more detail on each product.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tony
Site Experience Feedback
Jul 04, 2024
Love bikes direct!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Pcon
Post-Delivery Feedback
Jul 04, 2024
I’ve rode bikes from bikesdirect before and have genuinely liked all the bikes I’ve ever had from there. This most recent purchase was one of their low spec “beginner” flat bar gravel bikes. Anyway, it came shipped with a crimped break cable which inhibited its ability to break properly. I took pictures and tried everything I could like the website side. I composed an email to customer support with all of the information I just stated and got an almost instant response that a new break line with house is being shipped as I read the email. And in the email there was tracking info and everything. A few days later it arrived. It arrived in perfect condition and I was able to restore the bike to fully functioning. I was very pleased with the response and time of response as well as the entire outcome. I appreciated not feeling berated by asking for super detailed pictures of the incident, along with feeling like the rep dealing with the incident saw the problem and had the authority to dole out the correct response. This is how customer relations should be! I hope they get to hear this, you’re doing a great job!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
John
Site Experience Feedback
Jun 25, 2024
it was good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
prozac
Site Experience Feedback
Jun 24, 2024
easy to use good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
prozac
Post-Delivery Feedback
Jul 04, 2024
Needed to change delivery address and customer service was very helpful great service!!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kyle
Site Experience Feedback
Jul 03, 2024
Prices are great and able to find a lot of options and information about the bikes. The website could use a little modernizing.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NewBiker
Site Experience Feedback
Jul 03, 2024
All was good - especially the prices for the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Outlaweric
Site Experience Feedback
Jul 03, 2024
Big fan of the bikes. I bought a motobecane way back in the day and was always satisfied with that purchase and loved the bike
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mike
Site Experience Feedback
Jul 03, 2024
good that's all
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Big al
Site Experience Feedback
Jul 03, 2024
Ordering was easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Petey pete
Site Experience Feedback
Jul 03, 2024
Second purchase from bikes direct, such a great company.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Mac64yuma
Site Experience Feedback
Jun 24, 2024
The price advertised was not the price billed. The ch3ckout sucked, give people the option of checking out without PayPal intruding, please
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Mac64yuma
Post-Delivery Feedback
Jul 03, 2024
Bike was less assembled than I thought it would be. Good true wheels.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
David
Post-Delivery Feedback
Jul 03, 2024
The wrong bike was delivered. They sent the correct one but I was only able to communicate by email
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 5
- Customer Support: 8
- Full ratings for this review »
Lucky
Site Experience Feedback
Jun 17, 2024
I wish there was a customer support line to speak to someone.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Rsals
Post-Delivery Feedback
Jul 03, 2024
Online chat was able to help me choose the perfect bike for my needs. Delivery was fast, the bike was easy to assemble and seems to be good quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Jul 02, 2024
Been looking at gravel bikes and came across this deal. Have ordered a road bike and e-bike from BikesDirect, and have been highly satisfied with the overall value of the bikes and the customer service.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 02, 2024
website is a bit hard to follow but received the answers I needed after emailing.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Crash
Site Experience Feedback
Jun 22, 2024
Patrick on chat line was helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Crash
Post-Delivery Feedback
Jul 02, 2024
Chat line helpful
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »