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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 881 - 900 of 2,237

R. Yuuki Funakoshi

Site Experience Feedback

Jul 04, 2024

I was able to find what I was looking for very quickly; not only the price but also detailed information (size, material, dimensions, etc) helped me find the bike that best fit my interests and needs.

jgb

Site Experience Feedback

Jul 03, 2024

Loved it as always! I've been ordering here for 10 years!

Skymax

Site Experience Feedback

Jul 04, 2024

The products appear to be of high quality and a great price. The website seemed a little old as far as design. There could be more detail on each product.

Tony

Site Experience Feedback

Jul 04, 2024

Love bikes direct!

Pcon

Post-Delivery Feedback

Jul 04, 2024

I’ve rode bikes from bikesdirect before and have genuinely liked all the bikes I’ve ever had from there. This most recent purchase was one of their low spec “beginner” flat bar gravel bikes. Anyway, it came shipped with a crimped break cable which inhibited its ability to break properly. I took pictures and tried everything I could like the website side. I composed an email to customer support with all of the information I just stated and got an almost instant response that a new break line with house is being shipped as I read the email. And in the email there was tracking info and everything. A few days later it arrived. It arrived in perfect condition and I was able to restore the bike to fully functioning. I was very pleased with the response and time of response as well as the entire outcome. I appreciated not feeling berated by asking for super detailed pictures of the incident, along with feeling like the rep dealing with the incident saw the problem and had the authority to dole out the correct response. This is how customer relations should be! I hope they get to hear this, you’re doing a great job!!

John

Site Experience Feedback

Jun 25, 2024

it was good

prozac

Site Experience Feedback

Jun 24, 2024

easy to use good selection


Post-Delivery Feedback

Jul 04, 2024

Needed to change delivery address and customer service was very helpful great service!!!!

Kyle

Site Experience Feedback

Jul 03, 2024

Prices are great and able to find a lot of options and information about the bikes. The website could use a little modernizing.

NewBiker

Site Experience Feedback

Jul 03, 2024

All was good - especially the prices for the product.

Outlaweric

Site Experience Feedback

Jul 03, 2024

Big fan of the bikes. I bought a motobecane way back in the day and was always satisfied with that purchase and loved the bike

mike

Site Experience Feedback

Jul 03, 2024

good that's all

Big al

Site Experience Feedback

Jul 03, 2024

Ordering was easy.

Petey pete

Site Experience Feedback

Jul 03, 2024

Second purchase from bikes direct, such a great company.

Mac64yuma

Site Experience Feedback

Jun 24, 2024

The price advertised was not the price billed. The ch3ckout sucked, give people the option of checking out without PayPal intruding, please


Post-Delivery Feedback

Jul 03, 2024

Bike was less assembled than I thought it would be. Good true wheels.

David

Post-Delivery Feedback

Jul 03, 2024

The wrong bike was delivered. They sent the correct one but I was only able to communicate by email

Lucky

Site Experience Feedback

Jun 17, 2024

I wish there was a customer support line to speak to someone.

Rsals

Post-Delivery Feedback

Jul 03, 2024

Online chat was able to help me choose the perfect bike for my needs. Delivery was fast, the bike was easy to assemble and seems to be good quality.

Mike

Site Experience Feedback

Jul 02, 2024

Been looking at gravel bikes and came across this deal. Have ordered a road bike and e-bike from BikesDirect, and have been highly satisfied with the overall value of the bikes and the customer service.

Online Shopper

Site Experience Feedback

Jul 02, 2024

website is a bit hard to follow but received the answers I needed after emailing.

Crash

Site Experience Feedback

Jun 22, 2024

Patrick on chat line was helpful


Post-Delivery Feedback

Jul 02, 2024

Chat line helpful