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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 861 - 880 of 2,237

Rick S

Site Experience Feedback

Jun 16, 2024

Good selection and ease of purchase. A little frustrated with the availability of some sizes but I understand the scarcity of materials today.


Post-Delivery Feedback

Jul 07, 2024

Very satisfied with the product. Very similar to another bike I purchased 5 years ago. The bike arrived sooner than I expected. Only issues were the assembly was a bit off as I had to reroute a brake line. Also, the bikes direct pamphlet enclosed is WAY WAY old. Please update your basic instructions. The other criticism has nothing to do with bikes direct. The Shimano instructions are really disorganized. For instance they refer to this button or that spring without making it clear what they are talking about. I have set up 3 bikes so I am not unfamiliar with the requirements.

Online Shopper

Site Experience Feedback

Jul 07, 2024

I would like to see other bands on this website

Manny

Post-Delivery Feedback

Jul 07, 2024

Order two bicycles.One came with a bent rim

Scotty

Site Experience Feedback

Jul 07, 2024

Amazing prices. Great offerings.

Online Shopper

Site Experience Feedback

Jul 07, 2024

Good

ant

Site Experience Feedback

Jul 07, 2024

All the details about the bike i needed to know. very easy to order and very fast. Price was very good and free shipping is great.

Mark

Site Experience Feedback

Jun 28, 2024

The website provides pretty straight forward information and specifications to review


Post-Delivery Feedback

Jul 06, 2024

I got my E Mtn bike a few days early and have it assembled. The bike is really nice and more than I expected. However the materials included in the box are the manufacturers spec sheets with no real instructions on how certain parts need to be assembled. The mfr websites do not provide any real details on how things go together or work. I think I got it all put together right but won't know for sure until the battery is charged and I can take on a test ride. Most bikes are pretty straight forward to assemble but e-bikes have additional considerations that would benefit from some basic information regarding the more specialized assembly.

Bb

Site Experience Feedback

Jul 06, 2024

4th purchase and counting. Bikesdirect is fantastic

ACF

Site Experience Feedback

Jul 06, 2024

The site is outdated but easy to use. Pricing is GREAT! Many options, especially for an entry-level cyclist.

Brockster

Site Experience Feedback

Jun 26, 2024

Appreciate pricing and selection


Post-Delivery Feedback

Jul 06, 2024

It is a great deal for the bike I got , but seat post defective , and bought a regular one . Seat kept falling down , I installed right . I,ve built lots of bikes over the years so I know what I,m doing.

Jonny

Site Experience Feedback

Jul 06, 2024

Loved all the information provided about the bikes!

Casey

Site Experience Feedback

Jul 06, 2024

Super easy. Smooth transaction

Matt

Site Experience Feedback

Jul 05, 2024

Everything is good

Jeffro

Site Experience Feedback

Jun 24, 2024

Website was great and very informative. The online help was also very knowledgeable and assisted me with my purchase.

zipp

Site Experience Feedback

Jul 05, 2024

na

Online Shopper

Post-Delivery Feedback

Jul 05, 2024

I ordered a wished for bicycle, well specified on the Bikes Direct website, on June 13 for June delivery. My bicycle arrived on 24 June exactly as ordered. Yah! Secure packaging kept it safe. I changed the pedals, seat and stem for my preferred options. I have ridden it for 140 miles including a 49 mile trip and several shorter rides. I like my bike and the Bikes Direct experience. I recommend bikes direct.

Online Shopper

Site Experience Feedback

Jul 05, 2024

I just hope this bike will fit me. It says SMALL size, which is usually too big for me. I am 5'0" and need an X-small size, but I decided to purchase it based on the sizing description. Let's hope for the best!

John

Site Experience Feedback

Jun 24, 2024

The website looks very dated. I have a background in User Experience Design (UX) and I feel like an overhaul in the design could result in converting more visits to sales. The amount of information on any given page is very overwhelming. This is all off first impressions before doing any serious research or testing with users. On general aesthetic principles alone, there are a lot of ways the site could be refreshed. I was drawn in primarily by my thrifty nature and it took me several visits to land on the bike that I eventually purchased. From my experience, most other consumers are not as patient.


Post-Delivery Feedback

Jul 04, 2024

The overall price of the product is good. It's low enough that even if I need to buy replacement parts or take it to a bike shop to be tuned, I will probably still come out ahead of spending hundreds more on a similar bike. However, one side of the bottom bracket was stripped out. Customer service has arranged to pay for a replacement part. I've also found that adjusting the derailleur and brakes has been more challenging than I expected.

Online Shopper

Site Experience Feedback

Jul 04, 2024

Great

Biggel

Site Experience Feedback

Jul 04, 2024

Good prices , easy deal