Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 861 - 880 of 2,237
Rick S
Site Experience Feedback
Jun 16, 2024
Good selection and ease of purchase. A little frustrated with the availability of some sizes but I understand the scarcity of materials today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick S
Post-Delivery Feedback
Jul 07, 2024
Very satisfied with the product. Very similar to another bike I purchased 5 years ago. The bike arrived sooner than I expected. Only issues were the assembly was a bit off as I had to reroute a brake line. Also, the bikes direct pamphlet enclosed is WAY WAY old. Please update your basic instructions. The other criticism has nothing to do with bikes direct. The Shimano instructions are really disorganized. For instance they refer to this button or that spring without making it clear what they are talking about. I have set up 3 bikes so I am not unfamiliar with the requirements.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 07, 2024
I would like to see other bands on this website
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Manny
Post-Delivery Feedback
Jul 07, 2024
Order two bicycles.One came with a bent rim
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Scotty
Site Experience Feedback
Jul 07, 2024
Amazing prices. Great offerings.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 07, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ant
Site Experience Feedback
Jul 07, 2024
All the details about the bike i needed to know. very easy to order and very fast. Price was very good and free shipping is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Jun 28, 2024
The website provides pretty straight forward information and specifications to review
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Post-Delivery Feedback
Jul 06, 2024
I got my E Mtn bike a few days early and have it assembled. The bike is really nice and more than I expected. However the materials included in the box are the manufacturers spec sheets with no real instructions on how certain parts need to be assembled. The mfr websites do not provide any real details on how things go together or work. I think I got it all put together right but won't know for sure until the battery is charged and I can take on a test ride. Most bikes are pretty straight forward to assemble but e-bikes have additional considerations that would benefit from some basic information regarding the more specialized assembly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bb
Site Experience Feedback
Jul 06, 2024
4th purchase and counting. Bikesdirect is fantastic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ACF
Site Experience Feedback
Jul 06, 2024
The site is outdated but easy to use. Pricing is GREAT! Many options, especially for an entry-level cyclist.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Brockster
Site Experience Feedback
Jun 26, 2024
Appreciate pricing and selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brockster
Post-Delivery Feedback
Jul 06, 2024
It is a great deal for the bike I got , but seat post defective , and bought a regular one . Seat kept falling down , I installed right . I,ve built lots of bikes over the years so I know what I,m doing.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 4
- Full ratings for this review »
Jonny
Site Experience Feedback
Jul 06, 2024
Loved all the information provided about the bikes!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Casey
Site Experience Feedback
Jul 06, 2024
Super easy. Smooth transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Matt
Site Experience Feedback
Jul 05, 2024
Everything is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeffro
Site Experience Feedback
Jun 24, 2024
Website was great and very informative. The online help was also very knowledgeable and assisted me with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
zipp
Site Experience Feedback
Jul 05, 2024
na
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 05, 2024
I ordered a wished for bicycle, well specified on the Bikes Direct website, on June 13 for June delivery. My bicycle arrived on 24 June exactly as ordered. Yah! Secure packaging kept it safe. I changed the pedals, seat and stem for my preferred options. I have ridden it for 140 miles including a 49 mile trip and several shorter rides. I like my bike and the Bikes Direct experience. I recommend bikes direct.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 05, 2024
I just hope this bike will fit me. It says SMALL size, which is usually too big for me. I am 5'0" and need an X-small size, but I decided to purchase it based on the sizing description. Let's hope for the best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Site Experience Feedback
Jun 24, 2024
The website looks very dated. I have a background in User Experience Design (UX) and I feel like an overhaul in the design could result in converting more visits to sales. The amount of information on any given page is very overwhelming. This is all off first impressions before doing any serious research or testing with users. On general aesthetic principles alone, there are a lot of ways the site could be refreshed. I was drawn in primarily by my thrifty nature and it took me several visits to land on the bike that I eventually purchased. From my experience, most other consumers are not as patient.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
John
Post-Delivery Feedback
Jul 04, 2024
The overall price of the product is good. It's low enough that even if I need to buy replacement parts or take it to a bike shop to be tuned, I will probably still come out ahead of spending hundreds more on a similar bike. However, one side of the bottom bracket was stripped out. Customer service has arranged to pay for a replacement part. I've also found that adjusting the derailleur and brakes has been more challenging than I expected.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 04, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Biggel
Site Experience Feedback
Jul 04, 2024
Good prices , easy deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »