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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 841 - 860 of 2,237

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Site Experience Feedback

Jun 21, 2024

The website could use a little revamp, my husband bought his bike from here years ago and the website is still the same. It is a bit cluttered within the page that I utilized, you are able to find what you need but it just looks busy. It reminds me of a classified add within newspapers.


Post-Delivery Feedback

Jul 08, 2024

There were so many chipped areas that came with the bike. No instructions and minimal if not hard to view videos of instruction for a newbie. Not happy about the experience unfortunately.

Miguel

Site Experience Feedback

Jul 08, 2024

Was good but butvdesorganized design wise on web page

Mac

Site Experience Feedback

Jul 08, 2024

It was good but the website looks super old and outdated.

Vicki

Site Experience Feedback

Jul 08, 2024

My son isn’t able to drive a vehicle. He is Autistic and has Cebral Palsy. So, he needs a bike good on roads, trails and gravel.

AC

Site Experience Feedback

Jul 08, 2024

Looking for my first full suspension bike with some modern components, there were a lot of good choices.

#grownmenchoppingitup

Post-Delivery Feedback

Jul 08, 2024

Instructions suck

Noel

Site Experience Feedback

Jul 08, 2024

I was pleased with the ease with which I was able to place the order. I was pleased with the options, the prices, and the positive reviews online.

Online Shopper

Site Experience Feedback

Jul 08, 2024

Unable to view items I'm my cart without adding more items into the cart. Very confusing.

Ray

Site Experience Feedback

Jul 08, 2024

Wish there was a mobile version of this site. Kind of awkward to navigate on phone. But once you're used to it, it works. I wish out of stock items would come back quicker.

CrazyR3Tx

Post-Delivery Feedback

Jul 08, 2024

The bike arrived promptly and was easy to assemble. Very happy. Although the seat could use a little bit more padding.

Online Shopper

Post-Delivery Feedback

Jul 08, 2024

The website looks old and sketchy. However, some searching online proved this to be a reliable seller. Everything came on time and ahead a schedule. It was not difficult to put together, but I really can't be that difficult to have a model specific instruction manual placed inside or at least a link to an electronic one. That would really go a long way.

Ari

Site Experience Feedback

Jun 23, 2024

Very easy homepage. Easy to understand category of bikes. breakdown of prices is great. Lastly, understanding the size of bike needed for my height really helps.

Bob

Site Experience Feedback

Jul 08, 2024

Purchasing my mountain bike was very easy - this is the fourth bike I’ve purchased and believe along with being a simple procedure it is a great value

Jeff

Site Experience Feedback

Jul 08, 2024

The website is low tech, but I'm okay with that... keeps the maintenance and prices down. Billing was not straightforward. I didn't want to pay with PayPal , but selecting the credit card option kept directing me to sign in with PayPal. After a dozen times of trying to circumvent PayPal, I just entered an email address and it took me to PayPal's guest credit card site. I am happy with the quality of bikes at such low prices. Wish I had known about this site before. I have friends in the biking community and plan to share this site with them. I will also consider buying my next bike from here.

Isberner

Post-Delivery Feedback

Jul 08, 2024

All my bikes will be purchase on bikesdirect.com going forward. Amazing customer services and product is just like described!

PPP

Site Experience Feedback

Jun 25, 2024

Seemed fine. We'll see how the bike is once it arrives.


Post-Delivery Feedback

Jul 08, 2024

Don't buy. Pedals literally broke off the bike. Gears shift randomly even after having a bike shop tune it up. Still waiting on customer service.

Paul

Site Experience Feedback

Jun 30, 2024

Liked the details provided to me, though I wish the product description contained max weight of rider for the bike.


Post-Delivery Feedback

Jul 08, 2024

Good selection of bikes with decent components. Saddle came too long, though.

Jerry

Site Experience Feedback

Jul 08, 2024

Love the prices , never did get an email that my order was complete or when it will be shipped which was bad, could not find the weight of the bikes on the site which was bad . Was not sure that my order even went thru.

J

Site Experience Feedback

Jul 07, 2024

Great deals!

Chris

Site Experience Feedback

Jul 07, 2024

Website is very tedious to search and filter, but value of your product is excellent.