Bikesdirect.com Reviews - 2,237 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 841 - 860 of 2,237
do not publish
Site Experience Feedback
Jun 21, 2024
The website could use a little revamp, my husband bought his bike from here years ago and the website is still the same. It is a bit cluttered within the page that I utilized, you are able to find what you need but it just looks busy. It reminds me of a classified add within newspapers.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
do not publish
Post-Delivery Feedback
Jul 08, 2024
There were so many chipped areas that came with the bike. No instructions and minimal if not hard to view videos of instruction for a newbie. Not happy about the experience unfortunately.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Miguel
Site Experience Feedback
Jul 08, 2024
Was good but butvdesorganized design wise on web page
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Mac
Site Experience Feedback
Jul 08, 2024
It was good but the website looks super old and outdated.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Vicki
Site Experience Feedback
Jul 08, 2024
My son isn’t able to drive a vehicle. He is Autistic and has Cebral Palsy. So, he needs a bike good on roads, trails and gravel.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AC
Site Experience Feedback
Jul 08, 2024
Looking for my first full suspension bike with some modern components, there were a lot of good choices.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
#grownmenchoppingitup
Post-Delivery Feedback
Jul 08, 2024
Instructions suck
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Noel
Site Experience Feedback
Jul 08, 2024
I was pleased with the ease with which I was able to place the order. I was pleased with the options, the prices, and the positive reviews online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 08, 2024
Unable to view items I'm my cart without adding more items into the cart. Very confusing.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ray
Site Experience Feedback
Jul 08, 2024
Wish there was a mobile version of this site. Kind of awkward to navigate on phone. But once you're used to it, it works. I wish out of stock items would come back quicker.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
CrazyR3Tx
Post-Delivery Feedback
Jul 08, 2024
The bike arrived promptly and was easy to assemble. Very happy. Although the seat could use a little bit more padding.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 08, 2024
The website looks old and sketchy. However, some searching online proved this to be a reliable seller. Everything came on time and ahead a schedule. It was not difficult to put together, but I really can't be that difficult to have a model specific instruction manual placed inside or at least a link to an electronic one. That would really go a long way.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ari
Site Experience Feedback
Jun 23, 2024
Very easy homepage. Easy to understand category of bikes. breakdown of prices is great. Lastly, understanding the size of bike needed for my height really helps.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Jul 08, 2024
Purchasing my mountain bike was very easy - this is the fourth bike I’ve purchased and believe along with being a simple procedure it is a great value
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeff
Site Experience Feedback
Jul 08, 2024
The website is low tech, but I'm okay with that... keeps the maintenance and prices down. Billing was not straightforward. I didn't want to pay with PayPal , but selecting the credit card option kept directing me to sign in with PayPal. After a dozen times of trying to circumvent PayPal, I just entered an email address and it took me to PayPal's guest credit card site. I am happy with the quality of bikes at such low prices. Wish I had known about this site before. I have friends in the biking community and plan to share this site with them. I will also consider buying my next bike from here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Isberner
Post-Delivery Feedback
Jul 08, 2024
All my bikes will be purchase on bikesdirect.com going forward. Amazing customer services and product is just like described!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
PPP
Site Experience Feedback
Jun 25, 2024
Seemed fine. We'll see how the bike is once it arrives.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
PPP
Post-Delivery Feedback
Jul 08, 2024
Don't buy. Pedals literally broke off the bike. Gears shift randomly even after having a bike shop tune it up. Still waiting on customer service.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Paul
Site Experience Feedback
Jun 30, 2024
Liked the details provided to me, though I wish the product description contained max weight of rider for the bike.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Paul
Post-Delivery Feedback
Jul 08, 2024
Good selection of bikes with decent components. Saddle came too long, though.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Jerry
Site Experience Feedback
Jul 08, 2024
Love the prices , never did get an email that my order was complete or when it will be shipped which was bad, could not find the weight of the bikes on the site which was bad . Was not sure that my order even went thru.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
J
Site Experience Feedback
Jul 07, 2024
Great deals!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Jul 07, 2024
Website is very tedious to search and filter, but value of your product is excellent.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »