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Bikesdirect.com Reviews - 2,237 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 821 - 840 of 2,237

Andy

Site Experience Feedback

Jul 04, 2024

i have no idea how this is going to be shipped. I didnt want to use paypal and you forced me to.


Post-Delivery Feedback

Jul 10, 2024

The bike shipped way faster than I expected it would and rides like a champ. I had some issues getting the derailer tuned but after a YouTube video I was on the road in no time. I thought I might have to take it to a bike shop to put it together but I was able to handle the assembly myself.

Julius

Site Experience Feedback

Jul 10, 2024

I navigated website on my phone. Very small and lots of zooming in. It can be confusing

SoCal cycler

Site Experience Feedback

Jul 10, 2024

With all the specs given on the product pages, I like comparing models to get really comfortable with my decision.

MetalGod

Site Experience Feedback

Jul 10, 2024

This is my second order from BikesDirect. These bikes are excellent quality for the money and my needs.

trentch

Site Experience Feedback

Jul 01, 2024

I could not for the life of me find the cart. I had to add an item so it would take me to the cart, and then delete it, so I could get to the cart.


Post-Delivery Feedback

Jul 10, 2024

Website seems a bit dated, but the bikes are a great value for the money.

Chris

Site Experience Feedback

Jul 01, 2024

Great prices why pay more?!


Post-Delivery Feedback

Jul 10, 2024

Great price for the bike. Minor issues are the dropper post cable is a) too long, and b) the T didn't seem to be put in the right location. Instructions were not great for things like installing that and it scratched a bit sliding it in place. Some components seem to need some adjustment, which fortunately I'm confident in doing, but many people wouldn't be. Overall though, I didn't buy elsewhere or at a local shop knowing that I would need to do some setup work myself, but I have the tools to do it

Gentle giant

Site Experience Feedback

Jul 10, 2024

I wish the search engine for Bikesdirect would enable you to search on the size of the bike. I am very tall and need the largest frame available and I find a bike that I really like but they don't have one that fits me in that model.

Mikey

Site Experience Feedback

Jun 25, 2024

Just what I expect fro BikesDirect!


Post-Delivery Feedback

Jul 10, 2024

I bought a bike for a friend who hadn't ridden for a few years due to a knee injury. The step-through model was just right for her and came in her favorite color as well as having the components we were looking for.

marcu5285

Site Experience Feedback

Jul 10, 2024

I have been buying bikes from Bikes Direct for many years now. The best bikes for the best price on the internet. Very easy to buy, and quality products with free and fast shipping. I have never had any issue, and have bought at least 6 bikes from Bikes Direct.

kathy

Post-Delivery Feedback

Jul 10, 2024

Needed customer support for an issue - sent an email over the weekend. First thing Monday morning i had a response. Then I had an issue with tire tube, sent email has response in less than 15 minutes. Very excited about a company that has exemplary customer service. Thank you

James

Site Experience Feedback

Jul 10, 2024

I'm here for the prices. It doesn't give comparisons between bikes sold here so outside research is necessary.

T

Site Experience Feedback

Jul 02, 2024

Easy check out and easy scrolling through website.

Rick

Site Experience Feedback

Jun 24, 2024

I was able to purchase a bicycle,

Metricman

Site Experience Feedback

May 24, 2024

I have been looking at this particular bike on Bikes direct for about a year and was pleasantly surprised to see there was a sale. I knew it was now or never, so I finally made the purchase that I was long overdue for. I have owned this brand before so I know it will be a great bicycle.


Post-Delivery Feedback

Jul 09, 2024

I am very happy with my new bike from bikes direct. It's everything I ever wanted or needed in a great bicycle. I still can't believe I found this web site and company. For probably the first time in my life, this experience was a "too good to be true" experience, but it was all true.

Rob nig

Site Experience Feedback

Jul 09, 2024

Very nice online shop

Doc

Site Experience Feedback

Jul 09, 2024

The gravity bikes seem nice.

Avido75

Site Experience Feedback

Jul 09, 2024

Quick and easy transaction. Really good deals

Andrewk

Post-Delivery Feedback

Jul 09, 2024

My bike was delivered quickly and on-time. I purchased a Motobecane 350DS full suspension mountain bike. I unboxed my bike and it looked beautiful. All the high end parts were on the bike as advertised. My only complaints are that front and rear derailleurs needed much adjusting. The Derailleurs were tricky and took time to adjust. Also the left handlebar end cap / plug was missing. I emailed customer service about this and I am waiting to hear back from them. Hopefully they will send a replacement for the missing handlebar plug. My last complaint is the bike weight is on the heavy side. The unboxed bike weight is 41 lbs. Unboxed and assembled it still feels like 41 lbs. Overall the bike is heavy but it has great parts on it and it rides very smooth. I would do.business with Bikes Direct again. I rate my new Motobecane 350DS a 8 out of 10.

nobody

Site Experience Feedback

Jul 08, 2024

Price is good

eric

Site Experience Feedback

Jun 10, 2024

please make the bike information more clear like 'stand over hight' vs. 'wheel size'. I got confused with it as it was similar. and please respond faster for customer service.


Post-Delivery Feedback

Jul 08, 2024

after payment there were no receipt email delivered to me. fortunately products are delivered but it gives anxiety about purchase and process. I ordered bike 2 times as the first one was wrong order with wrong wheel size but the site would be better making stand-over height and wheel size distinctively. for the first order and return should have paid 50dollars. and 2nd bike was managed to be delivered after Fedex's a couple of fake delivery after waiting home for 4 days. after the delivery find the product`s reliability is very poor and the Shimano gear boke 2 times in 2~3 weeks. at the first time managed to fix it after long time of hard work. but now the damage is permanent. the Shimano gear is too week and it`s prone to tangle with wheel spokes easily and keep getting broken.