Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,233 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 801 - 820 of 2,233

SALDANABOTS

Site Experience Feedback

Jul 12, 2024

Great experience

Grooops

Site Experience Feedback

Jul 12, 2024

looks like the order went in, yey

Vince

Site Experience Feedback

Jun 19, 2024

Website could be updated, with more pictures of the bikes from different angles. Some of the information seems to be repetitive or not applicable to the bicycle I was planning to purchase. Overall, the information is available and (hopefully) accurate within the description provided, I think it could just be a little easier to find.


Post-Delivery Feedback

Jul 12, 2024

This is my first e-bike and my fiurst purchase from BikesDirect.com, and I am very happy with both. Assembly was straightforward, and the components are obviously high quality. I'd highly recommend buying this way to all of my friends.

Jacks

Site Experience Feedback

Jul 12, 2024

Was very positive. Holding my breath until my purchase arrives

HappyBear65

Site Experience Feedback

Jul 12, 2024

The only bad thing is the website UI needs to be updated. It appears and functions like a website from 20 years ago during the aol and Netscape days.

el3ment

Site Experience Feedback

Jul 12, 2024

Website is functional and easy to find products. great selection. cant wait to recieve the bike

MTC

Site Experience Feedback

Jul 12, 2024

Website is easy to use and it worked well for me

KthomasT

Site Experience Feedback

Jul 01, 2024

Good buying experience and great prices. Still awaiting the receipt of the bike.

Vic

Site Experience Feedback

Jun 25, 2024

I just think the website needs to be more robust. Like show bikes in all colors available so we know what that color looks like (ie: electron).


Post-Delivery Feedback

Jul 12, 2024

The website needs improvement, it is not very robust and should provide better descriptions of the product. I did have a minor delivery issue but bikesdirect quickly resolved it and bike was received in excellent condition. I do wish they would provide assembly instructions specific to the bike but overall bike came mostly assembled and it was relatively easy to figure out what to do

Surferdood

Site Experience Feedback

Jul 11, 2024

Great

Bike Boy

Site Experience Feedback

Jul 11, 2024

Price was great. Information about the item wasn't very easy to figure out for me. Hopefully, this bike will work for me as I need a specific frame size. I was having trouble with Paypal on this site

Ian S.

Site Experience Feedback

Jul 11, 2024

Would prefer a much better indication of bikes in-stock vs. not. Payment processing email also did not include verification of what I actually ordered. But I am grateful that somebody is still offering affordable chromoly steel frames.

Bill Kj

Site Experience Feedback

Jul 11, 2024

The website is ugly and a bit overwhelming with all the text. I get that by keeping the website page hierarchy flat that a whole bunch of information is often just a click away but afew pull down menus that gently guide the user would have been nice. Just a suggestionv

Trail rider

Site Experience Feedback

Jul 01, 2024

It was hard to checkout, but I found the perfect bike for now and I’ve been waiting to get it


Post-Delivery Feedback

Jul 11, 2024

So everything was great, the only thing was the front fork was damaged in shipping, but they sent me a new one right away and the rest of the bike is great and for a really great price

Billy C.

Site Experience Feedback

Jul 11, 2024

I was able to sort thru the inventory with ease. Had to do it a second time because it was so easy. In my cheapo price range there were three brands to choose from.

jay

Site Experience Feedback

Jul 01, 2024

didn't specify rim size


Post-Delivery Feedback

Jul 11, 2024

Vg overall. Couldn’t bike height to verify and wanted different color

Andy

Site Experience Feedback

Jul 04, 2024

i have no idea how this is going to be shipped. I didnt want to use paypal and you forced me to.


Post-Delivery Feedback

Jul 10, 2024

The bike shipped way faster than I expected it would and rides like a champ. I had some issues getting the derailer tuned but after a YouTube video I was on the road in no time. I thought I might have to take it to a bike shop to put it together but I was able to handle the assembly myself.

Julius

Site Experience Feedback

Jul 10, 2024

I navigated website on my phone. Very small and lots of zooming in. It can be confusing

SoCal cycler

Site Experience Feedback

Jul 10, 2024

With all the specs given on the product pages, I like comparing models to get really comfortable with my decision.

MetalGod

Site Experience Feedback

Jul 10, 2024

This is my second order from BikesDirect. These bikes are excellent quality for the money and my needs.