Bikesdirect.com Reviews - 2,233 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 801 - 820 of 2,233
SALDANABOTS
Site Experience Feedback
Jul 12, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grooops
Site Experience Feedback
Jul 12, 2024
looks like the order went in, yey
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
Vince
Site Experience Feedback
Jun 19, 2024
Website could be updated, with more pictures of the bikes from different angles. Some of the information seems to be repetitive or not applicable to the bicycle I was planning to purchase. Overall, the information is available and (hopefully) accurate within the description provided, I think it could just be a little easier to find.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Vince
Post-Delivery Feedback
Jul 12, 2024
This is my first e-bike and my fiurst purchase from BikesDirect.com, and I am very happy with both. Assembly was straightforward, and the components are obviously high quality. I'd highly recommend buying this way to all of my friends.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jacks
Site Experience Feedback
Jul 12, 2024
Was very positive. Holding my breath until my purchase arrives
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
HappyBear65
Site Experience Feedback
Jul 12, 2024
The only bad thing is the website UI needs to be updated. It appears and functions like a website from 20 years ago during the aol and Netscape days.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
el3ment
Site Experience Feedback
Jul 12, 2024
Website is functional and easy to find products. great selection. cant wait to recieve the bike
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MTC
Site Experience Feedback
Jul 12, 2024
Website is easy to use and it worked well for me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KthomasT
Site Experience Feedback
Jul 01, 2024
Good buying experience and great prices. Still awaiting the receipt of the bike.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Vic
Site Experience Feedback
Jun 25, 2024
I just think the website needs to be more robust. Like show bikes in all colors available so we know what that color looks like (ie: electron).
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Vic
Post-Delivery Feedback
Jul 12, 2024
The website needs improvement, it is not very robust and should provide better descriptions of the product. I did have a minor delivery issue but bikesdirect quickly resolved it and bike was received in excellent condition. I do wish they would provide assembly instructions specific to the bike but overall bike came mostly assembled and it was relatively easy to figure out what to do
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Surferdood
Site Experience Feedback
Jul 11, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bike Boy
Site Experience Feedback
Jul 11, 2024
Price was great. Information about the item wasn't very easy to figure out for me. Hopefully, this bike will work for me as I need a specific frame size. I was having trouble with Paypal on this site
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ian S.
Site Experience Feedback
Jul 11, 2024
Would prefer a much better indication of bikes in-stock vs. not. Payment processing email also did not include verification of what I actually ordered. But I am grateful that somebody is still offering affordable chromoly steel frames.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Bill Kj
Site Experience Feedback
Jul 11, 2024
The website is ugly and a bit overwhelming with all the text. I get that by keeping the website page hierarchy flat that a whole bunch of information is often just a click away but afew pull down menus that gently guide the user would have been nice. Just a suggestionv
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Trail rider
Site Experience Feedback
Jul 01, 2024
It was hard to checkout, but I found the perfect bike for now and I’ve been waiting to get it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trail rider
Post-Delivery Feedback
Jul 11, 2024
So everything was great, the only thing was the front fork was damaged in shipping, but they sent me a new one right away and the rest of the bike is great and for a really great price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Billy C.
Site Experience Feedback
Jul 11, 2024
I was able to sort thru the inventory with ease. Had to do it a second time because it was so easy. In my cheapo price range there were three brands to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jay
Site Experience Feedback
Jul 01, 2024
didn't specify rim size
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
jay
Post-Delivery Feedback
Jul 11, 2024
Vg overall. Couldn’t bike height to verify and wanted different color
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
Andy
Site Experience Feedback
Jul 04, 2024
i have no idea how this is going to be shipped. I didnt want to use paypal and you forced me to.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Andy
Post-Delivery Feedback
Jul 10, 2024
The bike shipped way faster than I expected it would and rides like a champ. I had some issues getting the derailer tuned but after a YouTube video I was on the road in no time. I thought I might have to take it to a bike shop to put it together but I was able to handle the assembly myself.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Julius
Site Experience Feedback
Jul 10, 2024
I navigated website on my phone. Very small and lots of zooming in. It can be confusing
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
SoCal cycler
Site Experience Feedback
Jul 10, 2024
With all the specs given on the product pages, I like comparing models to get really comfortable with my decision.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MetalGod
Site Experience Feedback
Jul 10, 2024
This is my second order from BikesDirect. These bikes are excellent quality for the money and my needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »