Bikesdirect.com Reviews - 2,233 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 781 - 800 of 2,233
Online Shopper
Site Experience Feedback
Jul 15, 2024
.....
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
BigD
Site Experience Feedback
Jul 15, 2024
I highly recommend bikes direct!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
xxx
Post-Delivery Feedback
Jul 15, 2024
Overall happy with all aspects of my purchase except the bike arrived with NO ASSEMBLY INSTRUCTIONS! Your website videos were worthless. You need to improve in this area.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: N/A
- Customer Support: 5
- Full ratings for this review »
Tom H.
Site Experience Feedback
Jun 28, 2024
This is my 3rd gravity bicycle from Bikes Direct for recreational use. I am very happy with them. Each bicycle that I bought was a upgrade and cost more than the previous one. This bike with 3" wide tires may be my last mountain bike until I kick the bucket.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom H.
Post-Delivery Feedback
Jul 15, 2024
I probably would have had to taken it to a bike shop for final assembly but youtube videos answered all of my issues. I am a novice at this. A video of the final assembly is worth a thousand words.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mike D.
Site Experience Feedback
Jul 04, 2024
Very simple to navigate. Everything is listed very well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike D.
Post-Delivery Feedback
Jul 15, 2024
Excellent purchase! Great bike at a great price! Thank you!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Jul 07, 2024
easy to use/ great pics
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Post-Delivery Feedback
Jul 15, 2024
Product was as advertised and delivered on time
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mudpuppy
Site Experience Feedback
Jul 07, 2024
Smooth ordering process and selection. Would like to see a few more descriptions of the bike components
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mudpuppy
Post-Delivery Feedback
Jul 15, 2024
Ordered a full suspension bike for my son and received it the day before we were going to head up to the mountains for some downhill riding. Easy setup and we were ready to head out the next morning.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Alex
Site Experience Feedback
Jun 29, 2024
Everything was great. One thing I would like to see is a side by side comparison of the a couple of selected bikes. I would also like to see the weight of the bikes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex
Post-Delivery Feedback
Jul 15, 2024
One of the reflectors in the wheel was broken out of the box so I contacted customer service. Customer service sent a replacement immediately which I received a couple days later. The bike is excellent.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jonny
Site Experience Feedback
Jul 03, 2024
Just waiting to see how this purchase goes
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Jonny
Post-Delivery Feedback
Jul 14, 2024
Since this was my first time putting a bike together it went pretty good other than I had to figure out how to line up the brakes and the wheel and it seems that the clamp for the drop bar needs to be tighter or stronger cuz it slips a little.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 14, 2024
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ron
Site Experience Feedback
Jul 14, 2024
I wasnt able to see all the colors available.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Weltz
Site Experience Feedback
Jul 03, 2024
My 2nd purchase here. You can't beat their quality and the prices are great. Free shipping is awesome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Weltz
Post-Delivery Feedback
Jul 14, 2024
great value for the money
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
evenstev
Site Experience Feedback
Jul 06, 2024
I have bought 4 e-bikes from Bikesdirect. The quality and awesome pricing keep me as a continued customer. I love the free shipping and the support is very good too. I recommend them to all my friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
evenstev
Post-Delivery Feedback
Jul 14, 2024
This was the fourth e-bike I have bought from Bikes Direct. The fork was damaged during shipping. They replaced the fork. I am happy with my purchases. You save a lot of money with this company.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
jose
Site Experience Feedback
Jun 30, 2024
that paypal check out is hell. it keep on repeating and code its send is not recognized by the mother fucker. waste my timethat i almost gave up ordering.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
jose
Post-Delivery Feedback
Jul 14, 2024
so far its a good buy.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 6
- Full ratings for this review »
WyalusingTim
Site Experience Feedback
Jul 13, 2024
Takes some reviewing to assess the details and specs, but no way around that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andy Y
Post-Delivery Feedback
Jul 13, 2024
Bikesdirect.com was a great experience. The ordering process was easy and the bike showed up ahead of the expected delivery date.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Old school duder
Site Experience Feedback
Jul 13, 2024
The website is insane and scattered and I kind of enjoy it. It’s like sorting through a flea market looking for the best deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
iGnias
Post-Delivery Feedback
Jul 13, 2024
The bikes were great! Great value overall. Loving my gravel rider
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bangintopdown
Site Experience Feedback
Jul 05, 2024
All good, appreciate the detailed description and information on the bike.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bangintopdown
Post-Delivery Feedback
Jul 13, 2024
Was very hard to find a new bike in my size, XXL, but spotted one online with Bikes Direct, price was in line with what I wanted to spend. Ordered and received in a week, and free shipping is a huge bonus.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
spirilis
Post-Delivery Feedback
Jul 13, 2024
Bikesdirect was recommended by a bike enthusiast I know. I gave them a try when I was looking for a new drop-bar bicycle. The options were almost overwhelming but I found something that looked right for me, after purchasing and assembling I have a working bike that fits my exercise needs. Some assembly required and I ruined a few components (maybe $30 worth of parts I had to buy off amazon) but I'm wiser for it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »