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Bikesdirect.com Reviews - 2,233 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 781 - 800 of 2,233

Online Shopper

Site Experience Feedback

Jul 15, 2024

.....

BigD

Site Experience Feedback

Jul 15, 2024

I highly recommend bikes direct!

xxx

Post-Delivery Feedback

Jul 15, 2024

Overall happy with all aspects of my purchase except the bike arrived with NO ASSEMBLY INSTRUCTIONS! Your website videos were worthless. You need to improve in this area.

Tom H.

Site Experience Feedback

Jun 28, 2024

This is my 3rd gravity bicycle from Bikes Direct for recreational use. I am very happy with them. Each bicycle that I bought was a upgrade and cost more than the previous one. This bike with 3" wide tires may be my last mountain bike until I kick the bucket.


Post-Delivery Feedback

Jul 15, 2024

I probably would have had to taken it to a bike shop for final assembly but youtube videos answered all of my issues. I am a novice at this. A video of the final assembly is worth a thousand words.

Mike D.

Site Experience Feedback

Jul 04, 2024

Very simple to navigate. Everything is listed very well.


Post-Delivery Feedback

Jul 15, 2024

Excellent purchase! Great bike at a great price! Thank you!

Mark

Site Experience Feedback

Jul 07, 2024

easy to use/ great pics


Post-Delivery Feedback

Jul 15, 2024

Product was as advertised and delivered on time

Mudpuppy

Site Experience Feedback

Jul 07, 2024

Smooth ordering process and selection. Would like to see a few more descriptions of the bike components


Post-Delivery Feedback

Jul 15, 2024

Ordered a full suspension bike for my son and received it the day before we were going to head up to the mountains for some downhill riding. Easy setup and we were ready to head out the next morning.

Alex

Site Experience Feedback

Jun 29, 2024

Everything was great. One thing I would like to see is a side by side comparison of the a couple of selected bikes. I would also like to see the weight of the bikes.


Post-Delivery Feedback

Jul 15, 2024

One of the reflectors in the wheel was broken out of the box so I contacted customer service. Customer service sent a replacement immediately which I received a couple days later. The bike is excellent.

Jonny

Site Experience Feedback

Jul 03, 2024

Just waiting to see how this purchase goes


Post-Delivery Feedback

Jul 14, 2024

Since this was my first time putting a bike together it went pretty good other than I had to figure out how to line up the brakes and the wheel and it seems that the clamp for the drop bar needs to be tighter or stronger cuz it slips a little.

Online Shopper

Site Experience Feedback

Jul 14, 2024

Fast and easy

Ron

Site Experience Feedback

Jul 14, 2024

I wasnt able to see all the colors available.

Weltz

Site Experience Feedback

Jul 03, 2024

My 2nd purchase here. You can't beat their quality and the prices are great. Free shipping is awesome.


Post-Delivery Feedback

Jul 14, 2024

great value for the money

evenstev

Site Experience Feedback

Jul 06, 2024

I have bought 4 e-bikes from Bikesdirect. The quality and awesome pricing keep me as a continued customer. I love the free shipping and the support is very good too. I recommend them to all my friends.


Post-Delivery Feedback

Jul 14, 2024

This was the fourth e-bike I have bought from Bikes Direct. The fork was damaged during shipping. They replaced the fork. I am happy with my purchases. You save a lot of money with this company.

jose

Site Experience Feedback

Jun 30, 2024

that paypal check out is hell. it keep on repeating and code its send is not recognized by the mother fucker. waste my timethat i almost gave up ordering.


Post-Delivery Feedback

Jul 14, 2024

so far its a good buy.

WyalusingTim

Site Experience Feedback

Jul 13, 2024

Takes some reviewing to assess the details and specs, but no way around that.

Andy Y

Post-Delivery Feedback

Jul 13, 2024

Bikesdirect.com was a great experience. The ordering process was easy and the bike showed up ahead of the expected delivery date.

Old school duder

Site Experience Feedback

Jul 13, 2024

The website is insane and scattered and I kind of enjoy it. It’s like sorting through a flea market looking for the best deals.

iGnias

Post-Delivery Feedback

Jul 13, 2024

The bikes were great! Great value overall. Loving my gravel rider

Bangintopdown

Site Experience Feedback

Jul 05, 2024

All good, appreciate the detailed description and information on the bike.


Post-Delivery Feedback

Jul 13, 2024

Was very hard to find a new bike in my size, XXL, but spotted one online with Bikes Direct, price was in line with what I wanted to spend. Ordered and received in a week, and free shipping is a huge bonus.

spirilis

Post-Delivery Feedback

Jul 13, 2024

Bikesdirect was recommended by a bike enthusiast I know. I gave them a try when I was looking for a new drop-bar bicycle. The options were almost overwhelming but I found something that looked right for me, after purchasing and assembling I have a working bike that fits my exercise needs. Some assembly required and I ruined a few components (maybe $30 worth of parts I had to buy off amazon) but I'm wiser for it.