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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 761 - 780 of 2,250

Brandy

Site Experience Feedback

Jul 18, 2024

I bought the same bike a few years ago, unfortunately it was stolen so I bought the same bike today.

Oldnslow

Site Experience Feedback

Jul 18, 2024

First time ordering from BD. Until I receive the bike, I can’t really comment or rate the company. After I get the order, I’ll be sure to comment.

Mondoman

Site Experience Feedback

Jun 29, 2024

A very basic site but that makes it simpler to find what you want. More images of the bikes would be good.


Post-Delivery Feedback

Jul 18, 2024

I told several people that I was happy with my purchase.

Big ring joe

Post-Delivery Feedback

Jul 18, 2024

It was seamless and fast everything was packaged good and safe

Sweaty

Site Experience Feedback

Jul 18, 2024

while I can't vouch completely until I receive the bikes, the site seemed good (lots of text, but the info was findable when I sought it out). I really appreciated the recommendations for the "use of the bikes," it was not too techy (or it explained the tech). Importantly, I sent a size request and it was answered promptly, even though i sent it on a weekend. It is great to feel a connection with a person, especially for someone like my kid and I who (for us, at least), an $1900 purchase is a huge thing!

soccergolf55

Site Experience Feedback

Jul 17, 2024

Overall the experience has been great. I did not have any instructions to assemble my bike, so that process took way longer than it should have. Now just buying a couple of parts needed.

FWD

Site Experience Feedback

Jul 17, 2024

no problems

RTH or Bust

Site Experience Feedback

Jun 14, 2024

people on chat are super!

Online Shopper

Post-Delivery Feedback

Jul 16, 2024

1 wanted a 14 or 16 speed bike I got a 10 speed.

Adrian16

Site Experience Feedback

Jul 07, 2024

Prices appear fair. Found another site with the bike at same price but purchased here instead given overall history of experience on this site. There is a lot going on in the site and in the bike description. Definitely a reform on information about bikes. Otherwise satisfied.


Post-Delivery Feedback

Jul 16, 2024

Overall process of purchasing the bike was pleasant. There is a lot going on in the website. It is an organized chaos of information. Too much in one page. Despite the information available, a bit misleading given that the "low price" which I do not feel comfortable bragging about because I feel uncertain, there is an additional time and/or expense secondary to the bike requiring tweaking out of box (time from owner doing it himself, or expense from sending to local bike shop).

King of cars

Site Experience Feedback

Jul 16, 2024

Very good experience soo far. Waiting on bikes to be delivered to me.

SupersecretAA

Site Experience Feedback

Jul 16, 2024

Was extremely simple and easy. Necessary information abt product was easy to find.

Ramsound24

Site Experience Feedback

Jul 16, 2024

Good experience overall

Will

Site Experience Feedback

Jul 16, 2024

So far so good

Wess

Site Experience Feedback

Jul 16, 2024

Good. Quick recommendation after submitting photos of bike and part.

Online Shopper

Site Experience Feedback

Jul 16, 2024

I tried the phone number but was directed to email, did receive a response from the on line chat after a couple of tries

Herm98

Site Experience Feedback

Jun 29, 2024

This is the second bike I have purchased from this site. I still use my last bike several times a week


Post-Delivery Feedback

Jul 16, 2024

I have purchased bikes from here before and had good success.If you are trying to save money, I'll highly recommend going to bikes direct.If you need assistance , take your bike to a local bike shop to have them , find tuna and set it up for you

Frogger

Post-Delivery Feedback

Jul 16, 2024

I was in the market for a new hybrid bike and a friend recommended I check out the Bikesdirect.com site. I was surprised at the selection and amount of detail on the bikes available. The bike I ordered was exactly as represented and extremely good quality.

LPProductions

Site Experience Feedback

Jul 15, 2024

Great but hard to figure out difference between bikes.

Bull

Site Experience Feedback

Jul 15, 2024

I know I ordered a medium frame bike. In trying to cancel after reading the fine print I couldn’t due to you lack of response of a weekend time frame. Not being able to cancel/ change this order forces me to purchase a $50 return. This is wrong and when I try to get a rep on the phone I can’t. I would still like to order a bike in the correct size but have little confidence in your website. I am confident that I pressed “medium “.