Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 761 - 780 of 2,250
Brandy
Site Experience Feedback
Jul 18, 2024
I bought the same bike a few years ago, unfortunately it was stolen so I bought the same bike today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Oldnslow
Site Experience Feedback
Jul 18, 2024
First time ordering from BD. Until I receive the bike, I can’t really comment or rate the company. After I get the order, I’ll be sure to comment.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Mondoman
Site Experience Feedback
Jun 29, 2024
A very basic site but that makes it simpler to find what you want. More images of the bikes would be good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Mondoman
Post-Delivery Feedback
Jul 18, 2024
I told several people that I was happy with my purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Big ring joe
Post-Delivery Feedback
Jul 18, 2024
It was seamless and fast everything was packaged good and safe
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sweaty
Site Experience Feedback
Jul 18, 2024
while I can't vouch completely until I receive the bikes, the site seemed good (lots of text, but the info was findable when I sought it out). I really appreciated the recommendations for the "use of the bikes," it was not too techy (or it explained the tech). Importantly, I sent a size request and it was answered promptly, even though i sent it on a weekend. It is great to feel a connection with a person, especially for someone like my kid and I who (for us, at least), an $1900 purchase is a huge thing!
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
soccergolf55
Site Experience Feedback
Jul 17, 2024
Overall the experience has been great. I did not have any instructions to assemble my bike, so that process took way longer than it should have. Now just buying a couple of parts needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FWD
Site Experience Feedback
Jul 17, 2024
no problems
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
RTH or Bust
Site Experience Feedback
Jun 14, 2024
people on chat are super!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 16, 2024
1 wanted a 14 or 16 speed bike I got a 10 speed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Adrian16
Site Experience Feedback
Jul 07, 2024
Prices appear fair. Found another site with the bike at same price but purchased here instead given overall history of experience on this site. There is a lot going on in the site and in the bike description. Definitely a reform on information about bikes. Otherwise satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Adrian16
Post-Delivery Feedback
Jul 16, 2024
Overall process of purchasing the bike was pleasant. There is a lot going on in the website. It is an organized chaos of information. Too much in one page. Despite the information available, a bit misleading given that the "low price" which I do not feel comfortable bragging about because I feel uncertain, there is an additional time and/or expense secondary to the bike requiring tweaking out of box (time from owner doing it himself, or expense from sending to local bike shop).
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
King of cars
Site Experience Feedback
Jul 16, 2024
Very good experience soo far. Waiting on bikes to be delivered to me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SupersecretAA
Site Experience Feedback
Jul 16, 2024
Was extremely simple and easy. Necessary information abt product was easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ramsound24
Site Experience Feedback
Jul 16, 2024
Good experience overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Will
Site Experience Feedback
Jul 16, 2024
So far so good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Wess
Site Experience Feedback
Jul 16, 2024
Good. Quick recommendation after submitting photos of bike and part.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 16, 2024
I tried the phone number but was directed to email, did receive a response from the on line chat after a couple of tries
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Herm98
Site Experience Feedback
Jun 29, 2024
This is the second bike I have purchased from this site. I still use my last bike several times a week
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Herm98
Post-Delivery Feedback
Jul 16, 2024
I have purchased bikes from here before and had good success.If you are trying to save money, I'll highly recommend going to bikes direct.If you need assistance , take your bike to a local bike shop to have them , find tuna and set it up for you
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Frogger
Post-Delivery Feedback
Jul 16, 2024
I was in the market for a new hybrid bike and a friend recommended I check out the Bikesdirect.com site. I was surprised at the selection and amount of detail on the bikes available. The bike I ordered was exactly as represented and extremely good quality.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
LPProductions
Site Experience Feedback
Jul 15, 2024
Great but hard to figure out difference between bikes.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Bull
Site Experience Feedback
Jul 15, 2024
I know I ordered a medium frame bike. In trying to cancel after reading the fine print I couldn’t due to you lack of response of a weekend time frame. Not being able to cancel/ change this order forces me to purchase a $50 return. This is wrong and when I try to get a rep on the phone I can’t. I would still like to order a bike in the correct size but have little confidence in your website. I am confident that I pressed “medium “.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- Full ratings for this review »