Bikesdirect.com Reviews - 2,249 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 81 - 100 of 2,249
Cre8ivGuy
Site Experience Feedback
Nov 10, 2024
Been researching your offerings for months. Only wish listings included bike weights.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Greg
Site Experience Feedback
Nov 09, 2024
Website is awful to use and view. Checking out on mobile phone sucks
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
Mark
Site Experience Feedback
Nov 09, 2024
This is the third mountain bike I have bought from Bikesdirect. I'll probably never buy a bike from anyone else
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
U.
Site Experience Feedback
Nov 09, 2024
I like to ride bikes, mountain and hybrid around the city
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- Full ratings for this review »
BamaTitan
Site Experience Feedback
Oct 25, 2024
Bikes Direct has great prices. The website is very overwhelming and a bit confusing, but once you figure it out, it works. I understand keeping the site low budget helps keep the price of the bikes down. The chat feature is very helpful. It would be nice to be able to search for available bikes using a sort feature, instead of finding out your size is not available after having clicked on the bike itself.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BamaTitan
Post-Delivery Feedback
Nov 09, 2024
I bought a bike. I was looking for a mtb, but the one I really wanted was not available in my size, so I eventually settled for a dual-sport, hybrid. I love the bike, but would have liked some heftier tires on it, for trail riding. Once I received the bike, it wasn’t put together quite as much as I thought it would be. It took me several hours to get it assembled, but I tend to be a perfectionist. In the end, the bike is together, all bolts torqued to spec, and it rides extremely well. I’m quite happy that I saved so much money, and learned a lot about bikes in the process.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 09, 2024
Bikesdirect was recommended to me by a friend who purchased one of your bikes. He is very happy with his bike so I felt confident about ordering from Bikesdirect. The sale prices are very good as well. The website is busy but easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike Y
Site Experience Feedback
Nov 08, 2024
The selection was great, and the purchase process was smooth. Can’t wait to hit the road!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Westward
Site Experience Feedback
Nov 08, 2024
Good. Liked the first one I bought, I will buy all my bikes from bikes direct.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Chase
Site Experience Feedback
Nov 08, 2024
After researching bikes at bike shops, I feel this bike I ordered is just a good but half the price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hendog
Site Experience Feedback
Oct 22, 2024
Was super easy. Everything was spelled out and easy process. Love there was no shipping added on to the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hileywood
Site Experience Feedback
Nov 08, 2024
It was difficult to choose from all of the bikes because the ones that were recommended all had such good reviews on YouTube. so I'm confident that my bike will be what i need.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Will
Site Experience Feedback
Nov 08, 2024
Great prices. Only wish the website was a bit more updated. Regardless, highly recommend.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Arty
Site Experience Feedback
Oct 28, 2024
Well see.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Phil
Site Experience Feedback
Nov 07, 2024
None
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
biker joe
Site Experience Feedback
Nov 07, 2024
always good. Have bought three bikes from bikes direct before always good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
FullSusMTB
Site Experience Feedback
Oct 30, 2024
Great deal, easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FullSusMTB
Post-Delivery Feedback
Nov 07, 2024
I found a rock shox rear suspension for half the price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
kevin
Site Experience Feedback
Nov 06, 2024
Okay
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 06, 2024
Pretty good already own a bike from bikesdirect and it’s been a great bike. Hopefully these 3 are the same
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Semu
Site Experience Feedback
Nov 06, 2024
- The website is severly lacking a good search option. - I paid with PayPal. Then I tried to see what other check out options would be like and it kept directing me right back to the PayPal checkout page. - I do like how the bikes are at least separated into categories.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 06, 2024
Good chat experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »