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Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 26, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 81 - 100 of 2,249

Cre8ivGuy

Site Experience Feedback

Nov 10, 2024

Been researching your offerings for months. Only wish listings included bike weights.

Greg

Site Experience Feedback

Nov 09, 2024

Website is awful to use and view. Checking out on mobile phone sucks

Mark

Site Experience Feedback

Nov 09, 2024

This is the third mountain bike I have bought from Bikesdirect. I'll probably never buy a bike from anyone else

U.

Site Experience Feedback

Nov 09, 2024

I like to ride bikes, mountain and hybrid around the city

BamaTitan

Site Experience Feedback

Oct 25, 2024

Bikes Direct has great prices. The website is very overwhelming and a bit confusing, but once you figure it out, it works. I understand keeping the site low budget helps keep the price of the bikes down. The chat feature is very helpful. It would be nice to be able to search for available bikes using a sort feature, instead of finding out your size is not available after having clicked on the bike itself.


Post-Delivery Feedback

Nov 09, 2024

I bought a bike. I was looking for a mtb, but the one I really wanted was not available in my size, so I eventually settled for a dual-sport, hybrid. I love the bike, but would have liked some heftier tires on it, for trail riding. Once I received the bike, it wasn’t put together quite as much as I thought it would be. It took me several hours to get it assembled, but I tend to be a perfectionist. In the end, the bike is together, all bolts torqued to spec, and it rides extremely well. I’m quite happy that I saved so much money, and learned a lot about bikes in the process.

Online Shopper

Site Experience Feedback

Nov 09, 2024

Bikesdirect was recommended to me by a friend who purchased one of your bikes. He is very happy with his bike so I felt confident about ordering from Bikesdirect. The sale prices are very good as well. The website is busy but easy to navigate.

Mike Y

Site Experience Feedback

Nov 08, 2024

The selection was great, and the purchase process was smooth. Can’t wait to hit the road!

Westward

Site Experience Feedback

Nov 08, 2024

Good. Liked the first one I bought, I will buy all my bikes from bikes direct.

Chase

Site Experience Feedback

Nov 08, 2024

After researching bikes at bike shops, I feel this bike I ordered is just a good but half the price.

Hendog

Site Experience Feedback

Oct 22, 2024

Was super easy. Everything was spelled out and easy process. Love there was no shipping added on to the purchase.

Hileywood

Site Experience Feedback

Nov 08, 2024

It was difficult to choose from all of the bikes because the ones that were recommended all had such good reviews on YouTube. so I'm confident that my bike will be what i need.

Will

Site Experience Feedback

Nov 08, 2024

Great prices. Only wish the website was a bit more updated. Regardless, highly recommend.

Arty

Site Experience Feedback

Oct 28, 2024

Well see.

Phil

Site Experience Feedback

Nov 07, 2024

None

biker joe

Site Experience Feedback

Nov 07, 2024

always good. Have bought three bikes from bikes direct before always good.

FullSusMTB

Site Experience Feedback

Oct 30, 2024

Great deal, easy checkout


Post-Delivery Feedback

Nov 07, 2024

I found a rock shox rear suspension for half the price

kevin

Site Experience Feedback

Nov 06, 2024

Okay

Online Shopper

Site Experience Feedback

Nov 06, 2024

Pretty good already own a bike from bikesdirect and it’s been a great bike. Hopefully these 3 are the same

Semu

Site Experience Feedback

Nov 06, 2024

- The website is severly lacking a good search option. - I paid with PayPal. Then I tried to see what other check out options would be like and it kept directing me right back to the PayPal checkout page. - I do like how the bikes are at least separated into categories.

Online Shopper

Site Experience Feedback

Nov 06, 2024

Good chat experience