Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 26, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 61 - 80 of 2,249

MAR

Site Experience Feedback

Nov 13, 2024

It felt like it brought me down right rabbit hole down to a point it was easy to select a size followed by checking out and paying.

Kcindur

Site Experience Feedback

Nov 13, 2024

Only concern was not able to get in the color desired

CC

Site Experience Feedback

Oct 14, 2024

Good so far


Post-Delivery Feedback

Nov 13, 2024

Nice Bike for the money

Online Shopper

Site Experience Feedback

Nov 12, 2024

site is getting a bit overwhelming, but i get it to keep costs down. 2nd lifetime purchase for us. hopefully this goes well

Frog

Site Experience Feedback

Nov 12, 2024

Great

David F

Site Experience Feedback

Nov 12, 2024

I found it pretty easy to navigate and find the bike i was looking for. However, I would really appreciate the ability to search by component type, carbon forks, carbon frames, etc. While everything is present on the site, some searchability would be appreciated. HOwever, the prices and value for money cannot be beat. This is my 2nd bike from bikesdirect and I will be ordering more in the future.

Bikefr

Site Experience Feedback

Nov 12, 2024

Good pricing.

hitchcock railway

Site Experience Feedback

Nov 12, 2024

Seems to work OK

Chris

Site Experience Feedback

Oct 25, 2024

My experience was great! It was a pleasure to learn about the prices and value you offer, and I found both to be accurate. When I fact-checked the cost of an item, your website provided correct information, confirming what I had said. My only complaint is that your website is quite text-heavy and makes it challenging to compare bikes. Comparing Bike 1 to Bike 2 to Bike 3 is difficult because the specifications table for each bike contains so much information that it’s hard to extract the details I need. However, this is a minor issue considering the incredible deal I found. This is my first bike order, and I have not yet received or ridden it, but it seems like you have a fantastic business.


Post-Delivery Feedback

Nov 12, 2024

Great company, great service, great bike. The deal seemed so good I thought it might be a scam, but then I discovered my neighbor bought a bike from them 20 years ago. Don't let the '90s website throw you off. The bike is awesome, the price is unbeatable, and the service is fantastic. Whoever set up and runs this company is doing a great job.

Kheitz

Post-Delivery Feedback

Nov 12, 2024

I wish there was better assembly instructions then just a youtube video and maybe there are I just didnt see them. being a newcomer to the cycling world I didnt know much and ended up stripping the left crank arm. Decent assembly instructions would have gone a long way for me. Thanks,

Russ

Site Experience Feedback

Oct 25, 2024

easy to order the prices are the best quality running gear thanks bikedirect


Post-Delivery Feedback

Nov 12, 2024

great price on a decent bike will do some upgrades

Paulina

Site Experience Feedback

Nov 11, 2024

Very easy to select the item you are looking for and easy to pay.

MrFireball

Site Experience Feedback

Nov 11, 2024

The interaction with BD's web page went very well. It had all of the information I needed to make my selection.

Omni

Site Experience Feedback

Nov 11, 2024

The website has a nice design, although it looks simple, the organization is very clear. The site also has a good selection from various price points. The information is laid out clearly for the products which makes shopping for new bikes easy. My dad has been buying bikes from this site for many years. The prices are the best I've found so far.

Online Shopper

Site Experience Feedback

Nov 11, 2024

I read that there was no sales tax in most states, yet I was charged tax. Maybe indicate that somewhere on your site so people know.

Ron

Site Experience Feedback

Nov 02, 2024

ordering was quick and easy!


Post-Delivery Feedback

Nov 11, 2024

I was extremely pleased with my purchase from Bikesdirect.com! The package was delivered on time and it was extremely easy to assemble the bike and I was riding it right away! Honestly, I can’t believe how I was able to get such a high quality bike for such a low price! I’ve ridden other bikes priced considerably higher and frankly can’t tell the difference. Having just completed a 3500 mile tour across the country on another bike, I wish I had purchased this Bikesdirect bike earlier and had used it as it is a much more comfortable ride!

Online Shopper

Site Experience Feedback

Nov 10, 2024

Site is difficult to understand with all the options,

Tommyski

Site Experience Feedback

Nov 01, 2024

The shopping experience was easy and impressive. Now I look forward to receiving the bike to see if it lives up to my expectations.


Post-Delivery Feedback

Nov 10, 2024

The bike came on time, was easy to assemble and seems to be of high quality but I was disappointed to find that it is too much like my current bike and is essentially less comfortable than I anticipated. But I really am impressed by the quality and efficiency of Bikesdirect and will probably be back.

joe

Site Experience Feedback

Nov 10, 2024

your website is so bad, it seems sketchy.

satisfied_return_customer_loves_bikes

Site Experience Feedback

Oct 19, 2024

great!