Bikesdirect.com Reviews - 2,249 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 61 - 80 of 2,249
MAR
Site Experience Feedback
Nov 13, 2024
It felt like it brought me down right rabbit hole down to a point it was easy to select a size followed by checking out and paying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kcindur
Site Experience Feedback
Nov 13, 2024
Only concern was not able to get in the color desired
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
CC
Site Experience Feedback
Oct 14, 2024
Good so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CC
Post-Delivery Feedback
Nov 13, 2024
Nice Bike for the money
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
site is getting a bit overwhelming, but i get it to keep costs down. 2nd lifetime purchase for us. hopefully this goes well
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Frog
Site Experience Feedback
Nov 12, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
David F
Site Experience Feedback
Nov 12, 2024
I found it pretty easy to navigate and find the bike i was looking for. However, I would really appreciate the ability to search by component type, carbon forks, carbon frames, etc. While everything is present on the site, some searchability would be appreciated. HOwever, the prices and value for money cannot be beat. This is my 2nd bike from bikesdirect and I will be ordering more in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bikefr
Site Experience Feedback
Nov 12, 2024
Good pricing.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
hitchcock railway
Site Experience Feedback
Nov 12, 2024
Seems to work OK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Oct 25, 2024
My experience was great! It was a pleasure to learn about the prices and value you offer, and I found both to be accurate. When I fact-checked the cost of an item, your website provided correct information, confirming what I had said. My only complaint is that your website is quite text-heavy and makes it challenging to compare bikes. Comparing Bike 1 to Bike 2 to Bike 3 is difficult because the specifications table for each bike contains so much information that it’s hard to extract the details I need. However, this is a minor issue considering the incredible deal I found. This is my first bike order, and I have not yet received or ridden it, but it seems like you have a fantastic business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Post-Delivery Feedback
Nov 12, 2024
Great company, great service, great bike. The deal seemed so good I thought it might be a scam, but then I discovered my neighbor bought a bike from them 20 years ago. Don't let the '90s website throw you off. The bike is awesome, the price is unbeatable, and the service is fantastic. Whoever set up and runs this company is doing a great job.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kheitz
Post-Delivery Feedback
Nov 12, 2024
I wish there was better assembly instructions then just a youtube video and maybe there are I just didnt see them. being a newcomer to the cycling world I didnt know much and ended up stripping the left crank arm. Decent assembly instructions would have gone a long way for me. Thanks,
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Russ
Site Experience Feedback
Oct 25, 2024
easy to order the prices are the best quality running gear thanks bikedirect
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Russ
Post-Delivery Feedback
Nov 12, 2024
great price on a decent bike will do some upgrades
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Paulina
Site Experience Feedback
Nov 11, 2024
Very easy to select the item you are looking for and easy to pay.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- Full ratings for this review »
MrFireball
Site Experience Feedback
Nov 11, 2024
The interaction with BD's web page went very well. It had all of the information I needed to make my selection.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Omni
Site Experience Feedback
Nov 11, 2024
The website has a nice design, although it looks simple, the organization is very clear. The site also has a good selection from various price points. The information is laid out clearly for the products which makes shopping for new bikes easy. My dad has been buying bikes from this site for many years. The prices are the best I've found so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 11, 2024
I read that there was no sales tax in most states, yet I was charged tax. Maybe indicate that somewhere on your site so people know.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Ron
Site Experience Feedback
Nov 02, 2024
ordering was quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Ron
Post-Delivery Feedback
Nov 11, 2024
I was extremely pleased with my purchase from Bikesdirect.com! The package was delivered on time and it was extremely easy to assemble the bike and I was riding it right away! Honestly, I can’t believe how I was able to get such a high quality bike for such a low price! I’ve ridden other bikes priced considerably higher and frankly can’t tell the difference. Having just completed a 3500 mile tour across the country on another bike, I wish I had purchased this Bikesdirect bike earlier and had used it as it is a much more comfortable ride!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 10, 2024
Site is difficult to understand with all the options,
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Tommyski
Site Experience Feedback
Nov 01, 2024
The shopping experience was easy and impressive. Now I look forward to receiving the bike to see if it lives up to my expectations.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Tommyski
Post-Delivery Feedback
Nov 10, 2024
The bike came on time, was easy to assemble and seems to be of high quality but I was disappointed to find that it is too much like my current bike and is essentially less comfortable than I anticipated. But I really am impressed by the quality and efficiency of Bikesdirect and will probably be back.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
joe
Site Experience Feedback
Nov 10, 2024
your website is so bad, it seems sketchy.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
satisfied_return_customer_loves_bikes
Site Experience Feedback
Oct 19, 2024
great!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »