Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 26, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 41 - 60 of 2,249

Serge

Site Experience Feedback

Nov 17, 2024

It was good

Burt

Site Experience Feedback

Nov 17, 2024

I had to Google to find the wheel size on the bicycle I purchased. I didn't see it listed on the site. Maybe it was to be understood?

DCMarcus

Site Experience Feedback

Nov 17, 2024

Paypal almost lost you the sale. I had to try a dozen times to get them to process the payment. That is unacceptable for internet commerce in 2024.

PeteMcD

Site Experience Feedback

Nov 17, 2024

Website is informative, ordering process is easy.

Nate

Site Experience Feedback

Oct 06, 2024

Fast easy

lola moon

Site Experience Feedback

Nov 16, 2024

This is my 2nd tie to purchase a bike from you. The first for my youngest grand daughter s birthday. She loves the bike and now for my oldest grand daughter who just outgrew her bike. So this will be for Christmas

OKCBamaEngr

Site Experience Feedback

Nov 16, 2024

I've shopped Bikesdirect.com several times over the years. You have good selection at value prices. The only somewhat difficult item is that I have to select several bikes to find small differences. However, your site lets me look and decide, which is a benefit.

Online Shopper

Site Experience Feedback

Nov 16, 2024

I'd like a side-by-side comparison. I did a lot of flipping between tabs to make my decision.

Online Shopper

Site Experience Feedback

Nov 16, 2024

All good. I've purchased multiple times.

PhilM

Site Experience Feedback

Nov 16, 2024

Good selection, good prices, website a little clumsy to navigate

Tigger

Site Experience Feedback

Nov 16, 2024

Ok but the printing and or details could be larger to read more easily

Vic

Site Experience Feedback

Nov 15, 2024

Simple and quick finding a bike

Doogie

Site Experience Feedback

Nov 15, 2024

So fall all is good

Online Shopper

Site Experience Feedback

Nov 15, 2024

So far so good

melongii

Site Experience Feedback

Nov 15, 2024

I love Bikes Direct, 4th bike purchased. I recommend all the time.

Online Shopper

Site Experience Feedback

Nov 14, 2024

Good

roy

Site Experience Feedback

Nov 14, 2024

easy to find the product i wanted

Aaron

Site Experience Feedback

Nov 14, 2024

I would prefer if the site was updated. categories can be the guiding factor, similar to the category buttons at the top, but with drop down menus and more organization.

Dave

Site Experience Feedback

Nov 14, 2024

Process went well.

Bob

Site Experience Feedback

Nov 14, 2024

Easy to navigate site and complete purchase