Bikesdirect.com Reviews - 2,249 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 121 - 140 of 2,249
Pain21
Site Experience Feedback
Nov 01, 2024
Did a great job notifying me when my product came up for sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 01, 2024
The website itself is a bit hard to compare bikes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 01, 2024
No chance to review order. No chance to select shipping address. Just got sent to a page that said check your email for receipt.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
DS
Site Experience Feedback
Nov 01, 2024
As Im filling out this survey I have no idea if the bike was in stock or what, That sucks big time
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Beans
Site Experience Feedback
Nov 01, 2024
This will be my third bike from BikesDirect.com, the value of the spec is borderline impossible to beat!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Naval Officer
Site Experience Feedback
Oct 24, 2024
PATRICK was the person I live-chatted with and he was impressive and "sold me" due to his expertise and rapid replies to my many questions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Naval Officer
Post-Delivery Feedback
Nov 01, 2024
Bike was received 10/29,assembled by a bike shop veteran tech on 10/30 and then tested ...Gears click in most settings, brake levers are too far forward and adjustment is not an option. Nice bike, great price but I don't feel safe or comfortable due to the racing style position of the brakes, hence, I am returning the bike for a full refund. Awaiting bikesdirect to process the $50 FEDEX return label (purchased yesterday).
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 10
- Full ratings for this review »
Shu
Site Experience Feedback
Oct 31, 2024
The description on Bikesdirect.com is in detail.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dave
Site Experience Feedback
Oct 31, 2024
I think the website is almost perfect! The only thing I think would be better is a little bit bigger buttons to click on, and not so much open space on the page if that makes sense.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Al
Site Experience Feedback
Oct 31, 2024
This is the third time that I've ordered a bicycle from this website. Always good components on the bicycle at a reasonable price - much less than major bike brands sold at local bike shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PaPa
Site Experience Feedback
Oct 31, 2024
This is my sixth bike purchase. I like your store! For selection options can you create a page with small icons showing all options. Example Bike for Height 4' 6".
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Tony
Site Experience Feedback
Oct 31, 2024
Overall pretty plant experience. Impressed with the value.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Daniel
Site Experience Feedback
Oct 10, 2024
Great site, good deals, organized well with helpful links and info. Every site should be thus detailed when selling high end products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Daniel
Post-Delivery Feedback
Oct 30, 2024
Bike seems great, quality and selection. Came with two busted parts due to shipping
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 7
- Full ratings for this review »
Ford Prefect
Site Experience Feedback
Oct 30, 2024
I am concerned that I may have been charged for this bicycle in another color that I ordered but never received.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Oct 12, 2024
chat help was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Post-Delivery Feedback
Oct 30, 2024
Outdated information sent with bike. Missing bolt.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 4
- Full ratings for this review »
Konrad
Site Experience Feedback
Oct 29, 2024
First question is dumb. I cannot tell you how satisfied I am with my purchase b/c I just ordered - I don't have the actual product. Site design could obviously use work, but most importantly you need more options. I could see this being a huge business if you get more options and possibly even a part picker so people can choose their own stuff. Let people get top notch components on aluminum frames, I'm sure there's a big market for that.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Post-Delivery Feedback
Oct 29, 2024
I really like the disc brakes. Bought a new gel seat for the bike. Much better.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
cutter2024
Site Experience Feedback
Oct 29, 2024
i bought a bike from you and and have really enjoyed it. Top quality and no problems whatsoever, Im not easily satisfied but you did great. This bike is for my wife, a short girl of 5 feet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex C.
Site Experience Feedback
Oct 23, 2024
Good experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex C.
Post-Delivery Feedback
Oct 29, 2024
Bike came great, I like what I have purchased and will probably purchase here again.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Sam t
Site Experience Feedback
Oct 21, 2024
The prices are really good and the options seem pretty great but if you built a website that didn’t look like it was from 2005 you would probably sell a lot more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Strider
Post-Delivery Feedback
Oct 28, 2024
Bike was great…used it to train and ride the Katy Trail across Missouri. Great bike…handles the mountain bike trails we ride in Arkansas very well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »