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Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 26, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 121 - 140 of 2,249

Pain21

Site Experience Feedback

Nov 01, 2024

Did a great job notifying me when my product came up for sale

Online Shopper

Site Experience Feedback

Nov 01, 2024

The website itself is a bit hard to compare bikes.

Online Shopper

Site Experience Feedback

Nov 01, 2024

No chance to review order. No chance to select shipping address. Just got sent to a page that said check your email for receipt.

DS

Site Experience Feedback

Nov 01, 2024

As Im filling out this survey I have no idea if the bike was in stock or what, That sucks big time

Beans

Site Experience Feedback

Nov 01, 2024

This will be my third bike from BikesDirect.com, the value of the spec is borderline impossible to beat!

Naval Officer

Site Experience Feedback

Oct 24, 2024

PATRICK was the person I live-chatted with and he was impressive and "sold me" due to his expertise and rapid replies to my many questions


Post-Delivery Feedback

Nov 01, 2024

Bike was received 10/29,assembled by a bike shop veteran tech on 10/30 and then tested ...Gears click in most settings, brake levers are too far forward and adjustment is not an option. Nice bike, great price but I don't feel safe or comfortable due to the racing style position of the brakes, hence, I am returning the bike for a full refund. Awaiting bikesdirect to process the $50 FEDEX return label (purchased yesterday).

Shu

Site Experience Feedback

Oct 31, 2024

The description on Bikesdirect.com is in detail.

Dave

Site Experience Feedback

Oct 31, 2024

I think the website is almost perfect! The only thing I think would be better is a little bit bigger buttons to click on, and not so much open space on the page if that makes sense.

Al

Site Experience Feedback

Oct 31, 2024

This is the third time that I've ordered a bicycle from this website. Always good components on the bicycle at a reasonable price - much less than major bike brands sold at local bike shop.

PaPa

Site Experience Feedback

Oct 31, 2024

This is my sixth bike purchase. I like your store! For selection options can you create a page with small icons showing all options. Example Bike for Height 4' 6".

Tony

Site Experience Feedback

Oct 31, 2024

Overall pretty plant experience. Impressed with the value.

Daniel

Site Experience Feedback

Oct 10, 2024

Great site, good deals, organized well with helpful links and info. Every site should be thus detailed when selling high end products.


Post-Delivery Feedback

Oct 30, 2024

Bike seems great, quality and selection. Came with two busted parts due to shipping

Ford Prefect

Site Experience Feedback

Oct 30, 2024

I am concerned that I may have been charged for this bicycle in another color that I ordered but never received.

Mike

Site Experience Feedback

Oct 12, 2024

chat help was great


Post-Delivery Feedback

Oct 30, 2024

Outdated information sent with bike. Missing bolt.

Konrad

Site Experience Feedback

Oct 29, 2024

First question is dumb. I cannot tell you how satisfied I am with my purchase b/c I just ordered - I don't have the actual product. Site design could obviously use work, but most importantly you need more options. I could see this being a huge business if you get more options and possibly even a part picker so people can choose their own stuff. Let people get top notch components on aluminum frames, I'm sure there's a big market for that.

Steve

Post-Delivery Feedback

Oct 29, 2024

I really like the disc brakes. Bought a new gel seat for the bike. Much better.

cutter2024

Site Experience Feedback

Oct 29, 2024

i bought a bike from you and and have really enjoyed it. Top quality and no problems whatsoever, Im not easily satisfied but you did great. This bike is for my wife, a short girl of 5 feet.

Alex C.

Site Experience Feedback

Oct 23, 2024

Good experience!


Post-Delivery Feedback

Oct 29, 2024

Bike came great, I like what I have purchased and will probably purchase here again.

Sam t

Site Experience Feedback

Oct 21, 2024

The prices are really good and the options seem pretty great but if you built a website that didn’t look like it was from 2005 you would probably sell a lot more

Strider

Post-Delivery Feedback

Oct 28, 2024

Bike was great…used it to train and ride the Katy Trail across Missouri. Great bike…handles the mountain bike trails we ride in Arkansas very well.