Bikesdirect.com Reviews - 2,249 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 101 - 120 of 2,249
FLYBYNIE
Site Experience Feedback
Nov 06, 2024
5-6th Bike from this merchant - love the ease or purchase and value!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Love to Ride
Site Experience Feedback
Nov 05, 2024
I found the website difficult to navigate. Chat was awesome
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brad
Site Experience Feedback
Nov 05, 2024
I like bikes direct. I have ordered at least 4 bikes and some parts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
clutch573
Site Experience Feedback
Sep 04, 2024
good selection of products and great prices
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
- Full ratings for this review »
clutch573
Post-Delivery Feedback
Nov 05, 2024
I liked the selection of bikes available to purchase.info about bikes on website was informative and helped me decide on what I purchased.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
alving
Site Experience Feedback
Oct 09, 2024
great site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
alving
Post-Delivery Feedback
Nov 05, 2024
Super easy to browse and find your desired bike on their website. Great value and totally recommend buying from Bikesdirect.com.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
dniezelski
Site Experience Feedback
Oct 14, 2024
The interface is very simple but that is all part of the charm haha
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
dniezelski
Post-Delivery Feedback
Nov 05, 2024
You can't get better specs for the money. The website is kinda old school but the business is well run!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Brewster
Site Experience Feedback
Nov 04, 2024
Very good website. Easy to find what I was looking for. The price was amazing, and I'm hoping the quality of the product stands up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KJ
Site Experience Feedback
Nov 04, 2024
Confusing layout, but still able to find something I was looking for!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
idlemike
Site Experience Feedback
Oct 25, 2024
Great Site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
idlemike
Post-Delivery Feedback
Nov 04, 2024
The assembly was difficult without clear instructions. I love how it was packaged. One issue was that the rear axle does not fully tighten; like a spacer was missing? I was very careful unboxing it; I didn't lose anything. I will have to take it to a shop to adjust the axle and disc brakes.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Buddy
Site Experience Feedback
Nov 04, 2024
The website is even easier to use than it was last time I ordered a bike several years ago.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cool old
Site Experience Feedback
Oct 21, 2024
Things went well,except it asked for shipping charges ect. befor they were applied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cool old
Post-Delivery Feedback
Nov 04, 2024
The items I purchased fit the fatbike I bought years ago. However I don't know if these items will fit other bikes.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Chief
Site Experience Feedback
Oct 23, 2024
The transaction was smooth. I used the chat option and Patrick was very helpful. So far, so good. Hopefully the bike arrives soon and in New condition.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chief
Post-Delivery Feedback
Nov 03, 2024
The bike was delivered on time. Good condition. So far, so good.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Fred
Site Experience Feedback
Nov 03, 2024
All good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Wally
Site Experience Feedback
Nov 02, 2024
Very functional site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Person
Site Experience Feedback
Nov 02, 2024
Easy, quick and simple.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
AF
Site Experience Feedback
Nov 02, 2024
Easy
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Zach
Site Experience Feedback
Nov 02, 2024
Selection was good and checkout with Paypal was fast. Had issues last time with items showing "in stock" on website then showing "out of stock" when trying to purchase on Paypal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DHP
Site Experience Feedback
Nov 02, 2024
The order page is too busy and so full of unnecessary info and colors etc. it made me nervous it was a scam. The you tube video convinced me but maybe a simpler cleaner ordering landing page.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 22, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 02, 2024
Good
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 01, 2024
Great experience today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »