Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 26, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 101 - 120 of 2,249

FLYBYNIE

Site Experience Feedback

Nov 06, 2024

5-6th Bike from this merchant - love the ease or purchase and value!

Love to Ride

Site Experience Feedback

Nov 05, 2024

I found the website difficult to navigate. Chat was awesome

Brad

Site Experience Feedback

Nov 05, 2024

I like bikes direct. I have ordered at least 4 bikes and some parts.

clutch573

Site Experience Feedback

Sep 04, 2024

good selection of products and great prices


Post-Delivery Feedback

Nov 05, 2024

I liked the selection of bikes available to purchase.info about bikes on website was informative and helped me decide on what I purchased.

alving

Site Experience Feedback

Oct 09, 2024

great site!


Post-Delivery Feedback

Nov 05, 2024

Super easy to browse and find your desired bike on their website. Great value and totally recommend buying from Bikesdirect.com.

dniezelski

Site Experience Feedback

Oct 14, 2024

The interface is very simple but that is all part of the charm haha


Post-Delivery Feedback

Nov 05, 2024

You can't get better specs for the money. The website is kinda old school but the business is well run!

Brewster

Site Experience Feedback

Nov 04, 2024

Very good website. Easy to find what I was looking for. The price was amazing, and I'm hoping the quality of the product stands up.

KJ

Site Experience Feedback

Nov 04, 2024

Confusing layout, but still able to find something I was looking for!

idlemike

Site Experience Feedback

Oct 25, 2024

Great Site


Post-Delivery Feedback

Nov 04, 2024

The assembly was difficult without clear instructions. I love how it was packaged. One issue was that the rear axle does not fully tighten; like a spacer was missing? I was very careful unboxing it; I didn't lose anything. I will have to take it to a shop to adjust the axle and disc brakes.

Buddy

Site Experience Feedback

Nov 04, 2024

The website is even easier to use than it was last time I ordered a bike several years ago.

cool old

Site Experience Feedback

Oct 21, 2024

Things went well,except it asked for shipping charges ect. befor they were applied.


Post-Delivery Feedback

Nov 04, 2024

The items I purchased fit the fatbike I bought years ago. However I don't know if these items will fit other bikes.

Chief

Site Experience Feedback

Oct 23, 2024

The transaction was smooth. I used the chat option and Patrick was very helpful. So far, so good. Hopefully the bike arrives soon and in New condition.


Post-Delivery Feedback

Nov 03, 2024

The bike was delivered on time. Good condition. So far, so good.

Fred

Site Experience Feedback

Nov 03, 2024

All good

Wally

Site Experience Feedback

Nov 02, 2024

Very functional site

Person

Site Experience Feedback

Nov 02, 2024

Easy, quick and simple.

AF

Site Experience Feedback

Nov 02, 2024

Easy

Zach

Site Experience Feedback

Nov 02, 2024

Selection was good and checkout with Paypal was fast. Had issues last time with items showing "in stock" on website then showing "out of stock" when trying to purchase on Paypal.

DHP

Site Experience Feedback

Nov 02, 2024

The order page is too busy and so full of unnecessary info and colors etc. it made me nervous it was a scam. The you tube video convinced me but maybe a simpler cleaner ordering landing page.

Online Shopper

Site Experience Feedback

Oct 22, 2024

Good


Post-Delivery Feedback

Nov 02, 2024

Good

Online Shopper

Site Experience Feedback

Nov 01, 2024

Great experience today.