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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 741 - 760 of 2,250

Vikingo

Site Experience Feedback

Jul 11, 2024

Pretty good experience, but the bikes go so fast youve got to order quickly ;). I had to go with an alternative because they seem to sell out the s/m bikes faster.


Post-Delivery Feedback

Jul 22, 2024

I have had several purchases with bikes direct and they are by far the most value for your money in the market! The toss up is all customer service is by email which is not as quick but after you do get through they are very helpful and ready to make things right as well as helpful with choices. This time I had an item damaged and shipping, and they quickly ascertain the problem and sent a replacement of a derailleur. I did have to also call the order staff for them to help with getting the right bike, but it was taken care of quickly and accurately. Overall, you can’t beat the prices, but you have to be willing to deal with some of the snags of such a high volume business.

Online Shopper

Post-Delivery Feedback

Jul 22, 2024

The the rear wheel of the motobecane I ordered was damaged in shipped . The customer service rep Larry was able to ship me a new wheel very quickly and get the issue resolved. The bike is awesome

No

Site Experience Feedback

Jul 21, 2024

Good

Srinivas

Site Experience Feedback

Jul 21, 2024

Good waiting to see the bike

Online Shopper

Site Experience Feedback

Jul 21, 2024

Your website is very confusing to look at and at first glance inspires mistrust. I was not comfortable buying until I read a bunch of reviews on Reddit but I think a lot of older people would never know to do that research and instead might just move on. I have yet to receive a product from you guys so crossing my fingers it is good!

Flyte

Site Experience Feedback

Jul 10, 2024

Its nice to get a great deal on a womans bike


Post-Delivery Feedback

Jul 21, 2024

I liked the free shipping and good price. my wife loves her new bike

KMayo

Site Experience Feedback

Jul 21, 2024

At first glance, the site was a bit confusing/overwhelming due to the layout, but after some clicking about it's easy to figure out! Its surplus of info could be organized a bit better, but it all works as it stands! And that's what matters.

JD

Site Experience Feedback

Jun 30, 2024

So far so good


Post-Delivery Feedback

Jul 21, 2024

Quality bike at a competitive price.

Gonzo

Site Experience Feedback

Jul 20, 2024

Excellent transaction! Great customer experience!!

SB

Site Experience Feedback

Jul 20, 2024

Easy purchase

Don

Site Experience Feedback

Jul 20, 2024

I was unfamiliar and ready to go to a local bike shop to pick out a bike in person. I hope I wasn’t wrong. Found this site through Google

Bryan

Site Experience Feedback

Jul 14, 2024

Great bikes, easy purchase process.

WillowTheDog

Site Experience Feedback

Jul 19, 2024

I have followed your website for several years, but I have not been in the market for a new bike. When I saw the opportunity to buy a new tri bike for less than comparable used bikes on Facebook Marketplace, I decided to take the plunge and buy from you. I'm looking forward to riding my new bike and seeing first hand how good the Nemesis brand is.

Cass

Site Experience Feedback

Jul 19, 2024

Purchased a bicycle

jax

Post-Delivery Feedback

Jul 19, 2024

My bicycle arrived on time and In reasonably good order. I assembled it with no issues, but on my first ride I got a flat due to a twisted rim strip that had to have happened when the rear wheel was assembled at the factory. The problem caused the end of two spokes to penetrate the tube. I suggest folks who purchase a bike from bikes direct disassemble front and rear tires and tube's to make sure the factory assembly is done correctly. Otherwise I am very happy with my purchase.

Bob

Site Experience Feedback

Jul 19, 2024

Very easy to find the type of bike you wish and you provide the buyer many options.

Praetorian1973

Site Experience Feedback

Jun 25, 2024

I enjoyed the overall product selection


Post-Delivery Feedback

Jul 19, 2024

I love that the bike came about 90% built and with the added video on Youtube, I was able to build the remaining parts. I love the color of the bike !!! get a lot of attention when I ride it to work. The bike was shipped on time with all the parts in the well protected box. Thank you Bikesdirect.com! I'm currently looking for a bike for my girlfriend right now and I'm thinking of buying another bike just for kicks!

Online Shopper

Site Experience Feedback

Jul 19, 2024

only issue i have is that my transaction completed and there was no notice of time for delivery. I'm assuming I'll get an email

Dano

Post-Delivery Feedback

Jul 19, 2024

As advertised and easy to assemble if you are mechanically minded. Would recommend as pricing can’t be beat.

Andy

Site Experience Feedback

Jul 18, 2024

Good. PART WAS from a e-bike purchase a couple of years ago. You website was very convoluted to find the derailleur hangers. Instructions for the original bike were also extremely awful.