Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 721 - 740 of 2,250
Jap
Site Experience Feedback
Jul 07, 2024
Seem pretty easy I have bought bikes from you in the past
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jap
Post-Delivery Feedback
Jul 24, 2024
Great company to deal with product is good only thing I was disappointed was the color that I wanted was out of stock
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 24, 2024
No instructions so had an issue with handlebar assembly
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Alembic-Lynx
Site Experience Feedback
Jul 14, 2024
I have been looking to purchase a 27.5 PLUS single speed bike to make my bike trail experience better and a more ease of ride. Single Speed , offers me a choice to now stay more aware of the trail and turns, berms and valleys , with out the extra cabling , and derailleur complications. I have looked for the gravity bike in this set of for some time, had an e-bike and am going back to a manual pedal mountain bike , PLUS , i live on a 2nd floor apartment , and it has become horrendously difficult for me to roll 60+ pounds of eFat bike upstairs at the end of a bike ride day ...I am so happy I found this gravity 27.5 Plus bike and in Blue Color also
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alembic-Lynx
Post-Delivery Feedback
Jul 24, 2024
I purchase the gravity did I 27.5 + it's a very easy bike to put together instructions were simple I went out for a few rides and took some wrenches with me just to make sure nothing slipped everything works perfect it's a very nice bike. My next bike will be a bicycle with gears not just a single speed but this works for purposes that I have and I very much enjoy the 2.8 inch wide tire
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ozzie
Site Experience Feedback
Jul 23, 2024
Great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bazza
Site Experience Feedback
Jul 23, 2024
I was shopping for a women's MTB. I've purchased 6 bikes through your site in the past 10 years. pulling up 2 browsers allows users to compare specs side by side easily. One ER in the UI you might think of is that type of comparison within one browser session... basically some type of comparison function between 2 bikes to review component variations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
none
Site Experience Feedback
Jul 23, 2024
thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SC
Site Experience Feedback
Jul 06, 2024
website could use some polishing, and probably turns off some customers. I've seen negative comments online about it.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
SC
Post-Delivery Feedback
Jul 23, 2024
I am very happy with the quality of the bike, the delivery time, and the packaging time. The minimal setup was also smooth. I've read some comments online about the quality of the website making people hesitant to order, but I would tell them it is not a reflection on the delivered product. As full disclosure, my purchase was a "budget" bike.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
SingleTrack7
Site Experience Feedback
Jul 23, 2024
I trust BikesDirect to make excellent, well balanced bikes. Could not find when bike will ship.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SloMO
Site Experience Feedback
Jul 23, 2024
Forced me to pay via PayPal and now my order might ship to an old address.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Gogo
Site Experience Feedback
Jul 23, 2024
I tried to order bike a few times finally, I did right
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
wormburner
Post-Delivery Feedback
Jul 23, 2024
I ordered my son's bike from bikesdirect.com. He is over the moon about it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Izzy
Site Experience Feedback
Jul 22, 2024
Navigation is a bit cumbersome. Bike spec's never show the weight.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
jb
Site Experience Feedback
Jul 22, 2024
lots of info little busy from a visual perspective. more photos, more customer reviews
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve S.
Site Experience Feedback
Jul 22, 2024
Second bike ordered first one totally exceeded my expectations. If you are on the fence do not think twice!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
MTC
Site Experience Feedback
Jul 22, 2024
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
moreless
Site Experience Feedback
Jul 07, 2024
personally if not for the assurance in a certain reddit server I wouldn't have purchased the bike from this website since it in the most respectful way possible outdated, but over looking the website design the overall experience was simple and easy to understand.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Downhill Newbie
Site Experience Feedback
Jul 12, 2024
Quick easy checkout with no suprise fees or taxes in the checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Subbu
Site Experience Feedback
Jul 22, 2024
The buying experience was straightforward, no unnecessary marketing or mark ups. Focus is on quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dog
Site Experience Feedback
Jul 05, 2024
I hope I can put this bike together. I love biking and want to take longer rides than my current bike provides.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dog
Post-Delivery Feedback
Jul 22, 2024
I have just got the bike out of the box and took protective wrapping off. Everything looks great and not much to put together but still working on it. I really like the looks of the bike and can't wait to ride it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
vintageracer
Site Experience Feedback
Jun 24, 2024
Disappointed that the eMulekick SL in my size is out of stock
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
vintageracer
Post-Delivery Feedback
Jul 22, 2024
First bike delivered was incorrect; however, customer support quickly remedied the i situation.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »