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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 721 - 740 of 2,250

Jap

Site Experience Feedback

Jul 07, 2024

Seem pretty easy I have bought bikes from you in the past


Post-Delivery Feedback

Jul 24, 2024

Great company to deal with product is good only thing I was disappointed was the color that I wanted was out of stock

Online Shopper

Post-Delivery Feedback

Jul 24, 2024

No instructions so had an issue with handlebar assembly

Alembic-Lynx

Site Experience Feedback

Jul 14, 2024

I have been looking to purchase a 27.5 PLUS single speed bike to make my bike trail experience better and a more ease of ride. Single Speed , offers me a choice to now stay more aware of the trail and turns, berms and valleys , with out the extra cabling , and derailleur complications. I have looked for the gravity bike in this set of for some time, had an e-bike and am going back to a manual pedal mountain bike , PLUS , i live on a 2nd floor apartment , and it has become horrendously difficult for me to roll 60+ pounds of eFat bike upstairs at the end of a bike ride day ...I am so happy I found this gravity 27.5 Plus bike and in Blue Color also


Post-Delivery Feedback

Jul 24, 2024

I purchase the gravity did I 27.5 + it's a very easy bike to put together instructions were simple I went out for a few rides and took some wrenches with me just to make sure nothing slipped everything works perfect it's a very nice bike. My next bike will be a bicycle with gears not just a single speed but this works for purposes that I have and I very much enjoy the 2.8 inch wide tire

Ozzie

Site Experience Feedback

Jul 23, 2024

Great prices

Bazza

Site Experience Feedback

Jul 23, 2024

I was shopping for a women's MTB. I've purchased 6 bikes through your site in the past 10 years. pulling up 2 browsers allows users to compare specs side by side easily. One ER in the UI you might think of is that type of comparison within one browser session... basically some type of comparison function between 2 bikes to review component variations.

none

Site Experience Feedback

Jul 23, 2024

thank you

SC

Site Experience Feedback

Jul 06, 2024

website could use some polishing, and probably turns off some customers. I've seen negative comments online about it.


Post-Delivery Feedback

Jul 23, 2024

I am very happy with the quality of the bike, the delivery time, and the packaging time. The minimal setup was also smooth. I've read some comments online about the quality of the website making people hesitant to order, but I would tell them it is not a reflection on the delivered product. As full disclosure, my purchase was a "budget" bike.

SingleTrack7

Site Experience Feedback

Jul 23, 2024

I trust BikesDirect to make excellent, well balanced bikes. Could not find when bike will ship.

SloMO

Site Experience Feedback

Jul 23, 2024

Forced me to pay via PayPal and now my order might ship to an old address.

Gogo

Site Experience Feedback

Jul 23, 2024

I tried to order bike a few times finally, I did right

wormburner

Post-Delivery Feedback

Jul 23, 2024

I ordered my son's bike from bikesdirect.com. He is over the moon about it.

Izzy

Site Experience Feedback

Jul 22, 2024

Navigation is a bit cumbersome. Bike spec's never show the weight.

jb

Site Experience Feedback

Jul 22, 2024

lots of info little busy from a visual perspective. more photos, more customer reviews

Steve S.

Site Experience Feedback

Jul 22, 2024

Second bike ordered first one totally exceeded my expectations. If you are on the fence do not think twice!!!

MTC

Site Experience Feedback

Jul 22, 2024

It was good

moreless

Site Experience Feedback

Jul 07, 2024

personally if not for the assurance in a certain reddit server I wouldn't have purchased the bike from this website since it in the most respectful way possible outdated, but over looking the website design the overall experience was simple and easy to understand.

Downhill Newbie

Site Experience Feedback

Jul 12, 2024

Quick easy checkout with no suprise fees or taxes in the checkout.

Subbu

Site Experience Feedback

Jul 22, 2024

The buying experience was straightforward, no unnecessary marketing or mark ups. Focus is on quality.

dog

Site Experience Feedback

Jul 05, 2024

I hope I can put this bike together. I love biking and want to take longer rides than my current bike provides.


Post-Delivery Feedback

Jul 22, 2024

I have just got the bike out of the box and took protective wrapping off. Everything looks great and not much to put together but still working on it. I really like the looks of the bike and can't wait to ride it.

vintageracer

Site Experience Feedback

Jun 24, 2024

Disappointed that the eMulekick SL in my size is out of stock


Post-Delivery Feedback

Jul 22, 2024

First bike delivered was incorrect; however, customer support quickly remedied the i situation.