Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 701 - 720 of 2,250
Fran
Site Experience Feedback
Jul 26, 2024
I was very frustrated that bikes that were indicating as available were sold out. I was able to find an alternative that would work but it wasn't my preferred choice.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- Full ratings for this review »
DJD
Post-Delivery Feedback
Jul 26, 2024
very satisfied with bike .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
GeoInSD
Site Experience Feedback
Jul 26, 2024
The info on the bikes offered it not organized well. It needs to be organized better. It is hard to find the type of bike I want.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
goof
Site Experience Feedback
Jul 26, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Portho
Site Experience Feedback
Jul 09, 2024
I have bought one bike previously (appx. 10 years ago) and was very happy with the bike and the specs at the time. When it came time to upgrade, I shopped around - a LOT. I kept coming back to the Bikes Direct offerings because the specs at the price point just couldn't be beat. The one issue I had was with the connection/login to PayPal to complete the sale and I almost couldn't buy the bike because of login issues, etc. but in the end it worked out great. Very excited to get the bike and start riding!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Portho
Post-Delivery Feedback
Jul 26, 2024
Dear good friend: I love my bike from BD. The QPR was unbeatable, and although I had an issue with the first bike ordered, they made it right, right away. But their website needs to be UPDATED! It looks old, and there is only ONE picture of the bike I ordered - which doesn't do it justice and is actually inaccurate - it shows dropped seatstays (doesn't have them) and doesn't show top tube braze on bolts (it does have them). But it was worth it for the parts spec.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 11, 2024
Can not recommend bikes direct till correct items are received in good condition. Checkout without pay pal was a little confusing.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 26, 2024
Had trouble figuring out how to avoid pay pal, updated website would be nice. Otherwise very happy with product, price, and service.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
sapper
Site Experience Feedback
Jul 04, 2024
all in all great experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
sapper
Post-Delivery Feedback
Jul 26, 2024
I ordered a 29r xl but it turned out the frame was to big did not realize my legs where that short just make sure you check your standover height and you'll be good so far great company
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Great Deal
Post-Delivery Feedback
Jul 26, 2024
Great bike at a great price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 25, 2024
Time to invest in a 2024 website
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
new2mtnbiking
Site Experience Feedback
Jul 25, 2024
The brands seem to be limited to 3 in the MTB category. The website is very rudimentary. Some of the photos are off. If you don't know what you're looking for, it's very difficult to compare models. I had to educate myself from various other websites and blogs to compare the shifters, derailleurs, hubs, shocks, etc., and to determine the differences in geometry and specifications, which took a lot of time. The website should have explanatory information, or at least links to cycling articles to help those new to biking, which I presume most people buying from bikesdirect are, considering the excellent prices.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- Full ratings for this review »
Ryan
Site Experience Feedback
Jul 25, 2024
Hard to get back to shopping cart. Wish there were accessories.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gil
Site Experience Feedback
Jul 25, 2024
Online live chat helped me feel comfortable that I selected the right model!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Juanchito
Site Experience Feedback
Jul 08, 2024
This is the third bike I have purchased from Bikes Direct.com in the last 17 years. I have been very sati8sfied every time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 25, 2024
I have a positive opinion of the company but I feel there are aspects of the sale that could be better. The bike is said to be 90% assembled. For the remaining parts to assemble there is no diagram or instructions. How difficult would it be to include basic instructions? Also the front brakes were nowhere close to proper adjustment. I have only been on the bike three times so I am still formulating my opinion on bike quality versus pricing.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mick
Site Experience Feedback
Jul 08, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Customer #1
Site Experience Feedback
Jun 27, 2024
No option for shipping.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Dayne
Site Experience Feedback
Jul 08, 2024
Purchase with PayPal was lightning fast! Incredible deal for bike, waiting to see on quality of assembly.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Dayne
Post-Delivery Feedback
Jul 25, 2024
Got the Head Terrain Fit. Was easy to put together, but I did have an issue that the front brake cable was not installed. I needed to clip the wire and then rethread it through which was no big deal. Overall the bike absolutely shreds, so much faster than any other bike at this price point. I love the L-Twoo drivetrain. Overall very happy with purchase and expect to see many more of these bikes in the road.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Fat man
Site Experience Feedback
Jul 24, 2024
Great and easy to use
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 24, 2024
Lots of information for the mountain bike but really need to expand the window to read all. Overall still gave information I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr. Ben
Site Experience Feedback
Jul 24, 2024
Ordered my first bike last weekend and received a bike in 2 days! Bike was packaged very well. Pretty simple to put together. Ordered 2 more bikes today! Hoping they arrive just as quickly and in perfect shape. Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »