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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 701 - 720 of 2,250

Fran

Site Experience Feedback

Jul 26, 2024

I was very frustrated that bikes that were indicating as available were sold out. I was able to find an alternative that would work but it wasn't my preferred choice.

DJD

Post-Delivery Feedback

Jul 26, 2024

very satisfied with bike .

GeoInSD

Site Experience Feedback

Jul 26, 2024

The info on the bikes offered it not organized well. It needs to be organized better. It is hard to find the type of bike I want.

goof

Site Experience Feedback

Jul 26, 2024

good

Portho

Site Experience Feedback

Jul 09, 2024

I have bought one bike previously (appx. 10 years ago) and was very happy with the bike and the specs at the time. When it came time to upgrade, I shopped around - a LOT. I kept coming back to the Bikes Direct offerings because the specs at the price point just couldn't be beat. The one issue I had was with the connection/login to PayPal to complete the sale and I almost couldn't buy the bike because of login issues, etc. but in the end it worked out great. Very excited to get the bike and start riding!


Post-Delivery Feedback

Jul 26, 2024

Dear good friend: I love my bike from BD. The QPR was unbeatable, and although I had an issue with the first bike ordered, they made it right, right away. But their website needs to be UPDATED! It looks old, and there is only ONE picture of the bike I ordered - which doesn't do it justice and is actually inaccurate - it shows dropped seatstays (doesn't have them) and doesn't show top tube braze on bolts (it does have them). But it was worth it for the parts spec.

Online Shopper

Site Experience Feedback

Jul 11, 2024

Can not recommend bikes direct till correct items are received in good condition. Checkout without pay pal was a little confusing.


Post-Delivery Feedback

Jul 26, 2024

Had trouble figuring out how to avoid pay pal, updated website would be nice. Otherwise very happy with product, price, and service.

sapper

Site Experience Feedback

Jul 04, 2024

all in all great experience


Post-Delivery Feedback

Jul 26, 2024

I ordered a 29r xl but it turned out the frame was to big did not realize my legs where that short just make sure you check your standover height and you'll be good so far great company

Great Deal

Post-Delivery Feedback

Jul 26, 2024

Great bike at a great price

Online Shopper

Site Experience Feedback

Jul 25, 2024

Time to invest in a 2024 website

new2mtnbiking

Site Experience Feedback

Jul 25, 2024

The brands seem to be limited to 3 in the MTB category. The website is very rudimentary. Some of the photos are off. If you don't know what you're looking for, it's very difficult to compare models. I had to educate myself from various other websites and blogs to compare the shifters, derailleurs, hubs, shocks, etc., and to determine the differences in geometry and specifications, which took a lot of time. The website should have explanatory information, or at least links to cycling articles to help those new to biking, which I presume most people buying from bikesdirect are, considering the excellent prices.

Ryan

Site Experience Feedback

Jul 25, 2024

Hard to get back to shopping cart. Wish there were accessories.

Gil

Site Experience Feedback

Jul 25, 2024

Online live chat helped me feel comfortable that I selected the right model!

Juanchito

Site Experience Feedback

Jul 08, 2024

This is the third bike I have purchased from Bikes Direct.com in the last 17 years. I have been very sati8sfied every time.

Online Shopper

Post-Delivery Feedback

Jul 25, 2024

I have a positive opinion of the company but I feel there are aspects of the sale that could be better. The bike is said to be 90% assembled. For the remaining parts to assemble there is no diagram or instructions. How difficult would it be to include basic instructions? Also the front brakes were nowhere close to proper adjustment. I have only been on the bike three times so I am still formulating my opinion on bike quality versus pricing.

Mick

Site Experience Feedback

Jul 08, 2024

good

Customer #1

Site Experience Feedback

Jun 27, 2024

No option for shipping.

Dayne

Site Experience Feedback

Jul 08, 2024

Purchase with PayPal was lightning fast! Incredible deal for bike, waiting to see on quality of assembly.


Post-Delivery Feedback

Jul 25, 2024

Got the Head Terrain Fit. Was easy to put together, but I did have an issue that the front brake cable was not installed. I needed to clip the wire and then rethread it through which was no big deal. Overall the bike absolutely shreds, so much faster than any other bike at this price point. I love the L-Twoo drivetrain. Overall very happy with purchase and expect to see many more of these bikes in the road.

Fat man

Site Experience Feedback

Jul 24, 2024

Great and easy to use

Online Shopper

Site Experience Feedback

Jul 24, 2024

Lots of information for the mountain bike but really need to expand the window to read all. Overall still gave information I needed.

Mr. Ben

Site Experience Feedback

Jul 24, 2024

Ordered my first bike last weekend and received a bike in 2 days! Bike was packaged very well. Pretty simple to put together. Ordered 2 more bikes today! Hoping they arrive just as quickly and in perfect shape. Thanks!