Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 681 - 700 of 2,250
Ed
Site Experience Feedback
Jul 29, 2024
Bikesdirect.com provided helpful information, such as sizing to fit info, which gave me comfort in my selection of a bike. Also, their prices was very favorable.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Sboy
Site Experience Feedback
Jul 19, 2024
I've purchased two Motobecanes's in the past. This bike is for my daughter. Great quality with a good price.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Sboy
Post-Delivery Feedback
Jul 29, 2024
BikesDirect carries quality bikes at a great price. This was my third purchase from them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 29, 2024
screens could be more helpful, but I think I made a good purchase. Will confirm when the bike arrives.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Ralphieboy
Site Experience Feedback
Jul 29, 2024
have bought bicycles from you in the past... just worry about the shipping, never had a problem yet,but I worry about it. to many horror stories out there how the shippers handle your purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TBA
Post-Delivery Feedback
Jul 29, 2024
The bike came with improper wiring and i had to take to the bike shop to get it fixed. otherwise, pleased with my order. Wish i could have gotten the same bike without the Di2 set but rather the regular shimano gruppo
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 4
- Full ratings for this review »
Anonymous
Site Experience Feedback
Jul 29, 2024
Many product options available on the site, the variety of products is very good. There is good detail on each of the bikes, however it could be formatted more clearly and cleanly. The checkout experience is somewhat clunky.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
slip
Site Experience Feedback
Jul 29, 2024
great product fast delivery cant beat price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
claytus
Site Experience Feedback
Jun 17, 2024
It was a great experience until I went to check out and the paypal wasn't working well. It just kept spinning. I finally gave up on that and just paid for it with my card.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
claytus
Post-Delivery Feedback
Jul 28, 2024
I bought the bike for my wife. It has been working great for her so far. I just thought that it may have been nice to have some instructions with the bike for assembling it. The bike seems to be just as good as any of our name brand bikes that we have though.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Chowdy
Site Experience Feedback
Jul 21, 2024
Mostly good, but the search functions are inadequate. I know what kind of components I'm looking for. I really want to put in a few parameters (e.g. 1x11 Cues drivetrain) and see if you have it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Chowdy
Post-Delivery Feedback
Jul 28, 2024
Overall the website shopping experience is good. Photos are helpful but I have the following suggestions: I want to be able to pick the most important components when searching, select a bike category and have the site show me what bikes meet that criteria. For example: "Hardtails, 27.5 inch wheels, 1x11 Shimano drivetrain." Second, make sure the photos show blowups of specific components: brakes, drivertrain, shocks, shifters, etc.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Trailfinder
Site Experience Feedback
Jul 17, 2024
I am an older single female and as I am getting older my legs are not as agile as they used to be. I've been seeking for an easy on and off bike that can hold up to long distance bike touring, week-end adventure riding, recreational and fitness riding. I have been searching for the past month and all the bike companies I come across, I have noticed that Bikes Direct is the Company that is closest to my bike frame style and needs. I hope to see more unique tailored bicycles for the older generations to come.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Trailfinder
Post-Delivery Feedback
Jul 28, 2024
Purchased the cafe Strada: "Steel is real". Plan to do more customizing accessories/componentry to bike in order to have it as a more comfortable bike to ride on longer distance riding. I used to have a Lemond Zurich; This bike was awesome and I rode it everywhere in San Diego County. I originally designed Red the dual adventure elite bike, but the needed size was sold out. I was told that restock of this item would not transpire until another 6 months, so I ended up purchasing the cafe Strada.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Texas-Native96
Site Experience Feedback
Jul 28, 2024
it was good. glad for the good price on my new bike.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Jeff T
Post-Delivery Feedback
Jul 28, 2024
Gravity fsx1.0 good price, fast delivery, no issues.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Quick, Affordable, Quality
Site Experience Feedback
Jul 27, 2024
Great experience. Pay pal direct was acting weird for a bit but maybe that’s just on safari
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
avatar009
Site Experience Feedback
Jul 27, 2024
there's almost too much information on the pages. I wish it were easier to compare models.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Sauronwaririor
Post-Delivery Feedback
Jul 27, 2024
I’ve always had a good experience purchasing from BD. com and love there products. When lil be purchasing from them again soon!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Marktheshark
Site Experience Feedback
Jul 27, 2024
I love Bikes Direct. My last purchase was a Nemisis Tri bike and it was awesome. Easy to put together. Great experience and great bike.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
noivson
Site Experience Feedback
Jul 17, 2024
Forth bike purchased. All fast exact, some are over 10 years old, still in service
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sj
Site Experience Feedback
Jul 27, 2024
Hard time checking out. Boo.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Billy
Site Experience Feedback
Jul 26, 2024
I liked how clear and concise the information was about the bike. This allowed me to compare and contrast different bikes from different brands to make a good purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
return customer
Site Experience Feedback
Jul 26, 2024
Now there is no option other than PayPal to checkout. This was not the case previously.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »