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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 681 - 700 of 2,250

Ed

Site Experience Feedback

Jul 29, 2024

Bikesdirect.com provided helpful information, such as sizing to fit info, which gave me comfort in my selection of a bike. Also, their prices was very favorable.

Sboy

Site Experience Feedback

Jul 19, 2024

I've purchased two Motobecanes's in the past. This bike is for my daughter. Great quality with a good price.


Post-Delivery Feedback

Jul 29, 2024

BikesDirect carries quality bikes at a great price. This was my third purchase from them.

Online Shopper

Site Experience Feedback

Jul 29, 2024

screens could be more helpful, but I think I made a good purchase. Will confirm when the bike arrives.

Ralphieboy

Site Experience Feedback

Jul 29, 2024

have bought bicycles from you in the past... just worry about the shipping, never had a problem yet,but I worry about it. to many horror stories out there how the shippers handle your purchase.

TBA

Post-Delivery Feedback

Jul 29, 2024

The bike came with improper wiring and i had to take to the bike shop to get it fixed. otherwise, pleased with my order. Wish i could have gotten the same bike without the Di2 set but rather the regular shimano gruppo

Anonymous

Site Experience Feedback

Jul 29, 2024

Many product options available on the site, the variety of products is very good. There is good detail on each of the bikes, however it could be formatted more clearly and cleanly. The checkout experience is somewhat clunky.

slip

Site Experience Feedback

Jul 29, 2024

great product fast delivery cant beat price

claytus

Site Experience Feedback

Jun 17, 2024

It was a great experience until I went to check out and the paypal wasn't working well. It just kept spinning. I finally gave up on that and just paid for it with my card.


Post-Delivery Feedback

Jul 28, 2024

I bought the bike for my wife. It has been working great for her so far. I just thought that it may have been nice to have some instructions with the bike for assembling it. The bike seems to be just as good as any of our name brand bikes that we have though.

Chowdy

Site Experience Feedback

Jul 21, 2024

Mostly good, but the search functions are inadequate. I know what kind of components I'm looking for. I really want to put in a few parameters (e.g. 1x11 Cues drivetrain) and see if you have it.


Post-Delivery Feedback

Jul 28, 2024

Overall the website shopping experience is good. Photos are helpful but I have the following suggestions: I want to be able to pick the most important components when searching, select a bike category and have the site show me what bikes meet that criteria. For example: "Hardtails, 27.5 inch wheels, 1x11 Shimano drivetrain." Second, make sure the photos show blowups of specific components: brakes, drivertrain, shocks, shifters, etc.

Trailfinder

Site Experience Feedback

Jul 17, 2024

I am an older single female and as I am getting older my legs are not as agile as they used to be. I've been seeking for an easy on and off bike that can hold up to long distance bike touring, week-end adventure riding, recreational and fitness riding. I have been searching for the past month and all the bike companies I come across, I have noticed that Bikes Direct is the Company that is closest to my bike frame style and needs. I hope to see more unique tailored bicycles for the older generations to come.


Post-Delivery Feedback

Jul 28, 2024

Purchased the cafe Strada: "Steel is real". Plan to do more customizing accessories/componentry to bike in order to have it as a more comfortable bike to ride on longer distance riding. I used to have a Lemond Zurich; This bike was awesome and I rode it everywhere in San Diego County. I originally designed Red the dual adventure elite bike, but the needed size was sold out. I was told that restock of this item would not transpire until another 6 months, so I ended up purchasing the cafe Strada.

Texas-Native96

Site Experience Feedback

Jul 28, 2024

it was good. glad for the good price on my new bike.

Jeff T

Post-Delivery Feedback

Jul 28, 2024

Gravity fsx1.0 good price, fast delivery, no issues.

Quick, Affordable, Quality

Site Experience Feedback

Jul 27, 2024

Great experience. Pay pal direct was acting weird for a bit but maybe that’s just on safari

avatar009

Site Experience Feedback

Jul 27, 2024

there's almost too much information on the pages. I wish it were easier to compare models.

Sauronwaririor

Post-Delivery Feedback

Jul 27, 2024

I’ve always had a good experience purchasing from BD. com and love there products. When lil be purchasing from them again soon!

Marktheshark

Site Experience Feedback

Jul 27, 2024

I love Bikes Direct. My last purchase was a Nemisis Tri bike and it was awesome. Easy to put together. Great experience and great bike.

noivson

Site Experience Feedback

Jul 17, 2024

Forth bike purchased. All fast exact, some are over 10 years old, still in service

Sj

Site Experience Feedback

Jul 27, 2024

Hard time checking out. Boo.

Billy

Site Experience Feedback

Jul 26, 2024

I liked how clear and concise the information was about the bike. This allowed me to compare and contrast different bikes from different brands to make a good purchase.

return customer

Site Experience Feedback

Jul 26, 2024

Now there is no option other than PayPal to checkout. This was not the case previously.