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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 661 - 680 of 2,250

Gil

Site Experience Feedback

Jul 31, 2024

I wish the original bike order stated that it did not come with ANY tools.

GroovyDeus

Site Experience Feedback

Jul 31, 2024

Great - bit of an old school site...a bit cluttered, but overall a good experience. Lots of product across different categories and price points. Each product clearly described with all equipment.

Prh44

Site Experience Feedback

Jul 31, 2024

Have always been easy to navigate and good details about the bikes. I would like to have a search function

RTG2Outdoors

Site Experience Feedback

Jul 31, 2024

Too many items per page.

Howie2wheels

Site Experience Feedback

Jul 31, 2024

This is my 5th Bikes Direct bike! Website is clearly laid out with all the info I need to make a informed purchase. The site looks a bit dated....

Taltwif

Post-Delivery Feedback

Jul 31, 2024

I ordered a boost Shimano XT mountain bike wheel set. Very nice well worth the money, came with 2 awesome tires. Also came with 2 different tools needed to tighten down the disc brake disc.I would.Recommend fast shipping

Online Shopper

Site Experience Feedback

Jul 31, 2024

Thanks

Peter M

Site Experience Feedback

Jul 31, 2024

I hate using PayPal

Online Shopper

Site Experience Feedback

Jul 31, 2024

Very neat

Joi

Site Experience Feedback

Jul 16, 2024

Overall experience ordering from the website is good. Gotta wait and see the delivery of the product.

Online Shopper

Site Experience Feedback

Jul 30, 2024

Can't filter options. Not clear about order logistics and shipping after purchase

Dk

Site Experience Feedback

Jul 30, 2024

Thumbs up

DJ

Site Experience Feedback

Jul 30, 2024

could modernize website look

Ryan

Site Experience Feedback

Jul 30, 2024

I had a great experience! I found the information on each bike's page very informative. Additionally, I emailed the sales team with a question regarding comparing two bikes. The response came in quickly- barely over an hour- including an easily-understood explanation with a linked video that I found very helpful.

Tall Doc

Post-Delivery Feedback

Jul 30, 2024

I was very pleased with the delivery time, product, and ease of assembly. You know we guys love to master putting stuff together. Great to get riding again after so many years and for a great price. Did not want to spend $700 and then search for the time to ride.

Sam

Site Experience Feedback

Jul 12, 2024

Overall, a painless experience finding a new bike. Went with a gravel bike for its versatility. There was a variety to choose from, and I think I got a good deal at a bike around $550. I primarily just ride around my neighborhood for exercise.


Post-Delivery Feedback

Jul 30, 2024

Got a motobecane gravel bike at the $550 range. The bike needs some tuning beyond my expertise, so I took it to a local bike shop. I’m excited to get this thing out on some rides. I plan to use this bike as my primary gravel bike and also commuter bike/winter training bike. Totally Fits my needs.

Online Shopper

Post-Delivery Feedback

Jul 30, 2024

Bought a cassette. All information about the product was correct. Order arrived on time.

hoser

Site Experience Feedback

Jul 30, 2024

1st time not sure what to expect

Jim

Site Experience Feedback

Jul 12, 2024

There should be more angled pictures available, the checkout did not give any review opportunity to make sure all items were able to be reviewed prior to completion. I didn't know it was going to cost 30.00 in tax until after it processed the order and I do realize tax is needed to paid...but most websites offer the user a chance to review.


Post-Delivery Feedback

Jul 30, 2024

All good so far.

Eric

Site Experience Feedback

Jul 29, 2024

I am trying a Chinese bike with a Chinese groupset. I think it will be OK but it is the first time I have tried one. In the past they had a bad reputation. On the other hand it is obvious that the Chinese have mastered manufacturing beyond any other nation. So it is hopefully possible for their L Twoo groupset to be pretty good. The US should encourage Chinese trade and encourage Chinese to move to the US as well as well as unemployed Americans to China. Politicians from America would do well working under Chinese politicians to learn how they handle issues like war and corruption. Perhaps a special fellowship for US politicians could be set up.