Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 661 - 680 of 2,250
Gil
Site Experience Feedback
Jul 31, 2024
I wish the original bike order stated that it did not come with ANY tools.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GroovyDeus
Site Experience Feedback
Jul 31, 2024
Great - bit of an old school site...a bit cluttered, but overall a good experience. Lots of product across different categories and price points. Each product clearly described with all equipment.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Prh44
Site Experience Feedback
Jul 31, 2024
Have always been easy to navigate and good details about the bikes. I would like to have a search function
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
RTG2Outdoors
Site Experience Feedback
Jul 31, 2024
Too many items per page.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Howie2wheels
Site Experience Feedback
Jul 31, 2024
This is my 5th Bikes Direct bike! Website is clearly laid out with all the info I need to make a informed purchase. The site looks a bit dated....
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Taltwif
Post-Delivery Feedback
Jul 31, 2024
I ordered a boost Shimano XT mountain bike wheel set. Very nice well worth the money, came with 2 awesome tires. Also came with 2 different tools needed to tighten down the disc brake disc.I would.Recommend fast shipping
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 31, 2024
Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Peter M
Site Experience Feedback
Jul 31, 2024
I hate using PayPal
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 31, 2024
Very neat
- Overall Rating: 10
- Would Shop Here Again: 2
- Likelihood To Recommend: 10
- Full ratings for this review »
Joi
Site Experience Feedback
Jul 16, 2024
Overall experience ordering from the website is good. Gotta wait and see the delivery of the product.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 30, 2024
Can't filter options. Not clear about order logistics and shipping after purchase
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Dk
Site Experience Feedback
Jul 30, 2024
Thumbs up
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
DJ
Site Experience Feedback
Jul 30, 2024
could modernize website look
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ryan
Site Experience Feedback
Jul 30, 2024
I had a great experience! I found the information on each bike's page very informative. Additionally, I emailed the sales team with a question regarding comparing two bikes. The response came in quickly- barely over an hour- including an easily-understood explanation with a linked video that I found very helpful.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Tall Doc
Post-Delivery Feedback
Jul 30, 2024
I was very pleased with the delivery time, product, and ease of assembly. You know we guys love to master putting stuff together. Great to get riding again after so many years and for a great price. Did not want to spend $700 and then search for the time to ride.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sam
Site Experience Feedback
Jul 12, 2024
Overall, a painless experience finding a new bike. Went with a gravel bike for its versatility. There was a variety to choose from, and I think I got a good deal at a bike around $550. I primarily just ride around my neighborhood for exercise.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Sam
Post-Delivery Feedback
Jul 30, 2024
Got a motobecane gravel bike at the $550 range. The bike needs some tuning beyond my expertise, so I took it to a local bike shop. I’m excited to get this thing out on some rides. I plan to use this bike as my primary gravel bike and also commuter bike/winter training bike. Totally Fits my needs.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 30, 2024
Bought a cassette. All information about the product was correct. Order arrived on time.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
hoser
Site Experience Feedback
Jul 30, 2024
1st time not sure what to expect
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Jim
Site Experience Feedback
Jul 12, 2024
There should be more angled pictures available, the checkout did not give any review opportunity to make sure all items were able to be reviewed prior to completion. I didn't know it was going to cost 30.00 in tax until after it processed the order and I do realize tax is needed to paid...but most websites offer the user a chance to review.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Post-Delivery Feedback
Jul 30, 2024
All good so far.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Eric
Site Experience Feedback
Jul 29, 2024
I am trying a Chinese bike with a Chinese groupset. I think it will be OK but it is the first time I have tried one. In the past they had a bad reputation. On the other hand it is obvious that the Chinese have mastered manufacturing beyond any other nation. So it is hopefully possible for their L Twoo groupset to be pretty good. The US should encourage Chinese trade and encourage Chinese to move to the US as well as well as unemployed Americans to China. Politicians from America would do well working under Chinese politicians to learn how they handle issues like war and corruption. Perhaps a special fellowship for US politicians could be set up.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »