Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 641 - 660 of 2,250
Bobby
Site Experience Feedback
Jul 25, 2024
Website is dated but clear. Prices of products are competitive
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Dakatzmeow
Site Experience Feedback
Aug 04, 2024
No negative comments.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
ChrisB
Site Experience Feedback
Jul 19, 2024
It's bare bones but the prices are great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ChrisB
Post-Delivery Feedback
Aug 04, 2024
I was looking for a bike with the big tires and suspension but my local bike shop was selling these models for $5000.00 and up. They had the same model without suspension for $2,300.00 but that had a metal frame. Mine is now carbon fiber.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Perfect Nonsense
Site Experience Feedback
Aug 03, 2024
Overall, I found this website to be user friendly and I was pleased to see the varieties of items available, and at such affordable prices.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Mig
Site Experience Feedback
Aug 03, 2024
Very informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Aug 03, 2024
I was a little Leary at first, I’m confident that this will work out good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jake
Site Experience Feedback
Aug 03, 2024
It was good. Cheap Bikes with good components
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Marv
Site Experience Feedback
Jul 18, 2024
Overall, a simple and fast way to purchase a good road bike at a reasonable price.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
JG
Site Experience Feedback
Aug 03, 2024
It was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Matt
Site Experience Feedback
Aug 03, 2024
Solid
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Meme
Site Experience Feedback
Aug 02, 2024
The site seems outdated and simple. Nothing wrong with that just seems sketchy at first.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
NinthCole
Site Experience Feedback
Aug 02, 2024
In 2012 I purchased a carbon fiber road bike from BikesDirect, a Motobecane Le Champion CF. It was a great value for the money, I love it and still ride it. It's been durable and reliable. I do a lot of my own repairs and tuning and have been very happy with the experience. Now I am buying a hardtail with a nexus hub bike as my biking interests are evolving. Looking forward to riding it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jack
Site Experience Feedback
Aug 02, 2024
I had issues adding the product to my cart. I checked back an hour later and was able to do so when I tried the second time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NBG2010
Site Experience Feedback
Aug 02, 2024
Took a few tried for PayPal to process
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
HawkTuah 24'
Site Experience Feedback
Aug 02, 2024
Chat with agent Patrick was excellent,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
xrayjello
Site Experience Feedback
Jul 22, 2024
Good experience, easy to search. Things were actually in stock this time.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
xrayjello
Post-Delivery Feedback
Aug 02, 2024
This is the third time I've tried to purchase a bike through this company. The other 2x the bikes were sold out. It was very simple and easy after that. I found what I wanted in my size and ordered. It came well packed, and everything was there.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 24, 2024
hard to search for specific bike
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 02, 2024
The dropper post is difficult to install & doesn’t work
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Mike
Site Experience Feedback
Aug 01, 2024
It would be helpful if there was a search option on the site.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Robert
Site Experience Feedback
Aug 01, 2024
Just need the bike...
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 01, 2024
Good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »