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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 641 - 660 of 2,250

Bobby

Site Experience Feedback

Jul 25, 2024

Website is dated but clear. Prices of products are competitive

Dakatzmeow

Site Experience Feedback

Aug 04, 2024

No negative comments.

ChrisB

Site Experience Feedback

Jul 19, 2024

It's bare bones but the prices are great


Post-Delivery Feedback

Aug 04, 2024

I was looking for a bike with the big tires and suspension but my local bike shop was selling these models for $5000.00 and up. They had the same model without suspension for $2,300.00 but that had a metal frame. Mine is now carbon fiber.

Perfect Nonsense

Site Experience Feedback

Aug 03, 2024

Overall, I found this website to be user friendly and I was pleased to see the varieties of items available, and at such affordable prices.

Mig

Site Experience Feedback

Aug 03, 2024

Very informative

Bill

Site Experience Feedback

Aug 03, 2024

I was a little Leary at first, I’m confident that this will work out good.

Jake

Site Experience Feedback

Aug 03, 2024

It was good. Cheap Bikes with good components

Marv

Site Experience Feedback

Jul 18, 2024

Overall, a simple and fast way to purchase a good road bike at a reasonable price.

JG

Site Experience Feedback

Aug 03, 2024

It was good

Matt

Site Experience Feedback

Aug 03, 2024

Solid

Meme

Site Experience Feedback

Aug 02, 2024

The site seems outdated and simple. Nothing wrong with that just seems sketchy at first.

NinthCole

Site Experience Feedback

Aug 02, 2024

In 2012 I purchased a carbon fiber road bike from BikesDirect, a Motobecane Le Champion CF. It was a great value for the money, I love it and still ride it. It's been durable and reliable. I do a lot of my own repairs and tuning and have been very happy with the experience. Now I am buying a hardtail with a nexus hub bike as my biking interests are evolving. Looking forward to riding it.

Jack

Site Experience Feedback

Aug 02, 2024

I had issues adding the product to my cart. I checked back an hour later and was able to do so when I tried the second time

NBG2010

Site Experience Feedback

Aug 02, 2024

Took a few tried for PayPal to process

HawkTuah 24'

Site Experience Feedback

Aug 02, 2024

Chat with agent Patrick was excellent,

xrayjello

Site Experience Feedback

Jul 22, 2024

Good experience, easy to search. Things were actually in stock this time.


Post-Delivery Feedback

Aug 02, 2024

This is the third time I've tried to purchase a bike through this company. The other 2x the bikes were sold out. It was very simple and easy after that. I found what I wanted in my size and ordered. It came well packed, and everything was there.

Online Shopper

Site Experience Feedback

Jul 24, 2024

hard to search for specific bike


Post-Delivery Feedback

Aug 02, 2024

The dropper post is difficult to install & doesn’t work

Mike

Site Experience Feedback

Aug 01, 2024

It would be helpful if there was a search option on the site.

Robert

Site Experience Feedback

Aug 01, 2024

Just need the bike...

Online Shopper

Site Experience Feedback

Aug 01, 2024

Good.