Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 621 - 640 of 2,250
Marcin
Post-Delivery Feedback
Aug 07, 2024
Fast shipping, I would recommend it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
SoCalCamper
Site Experience Feedback
Aug 07, 2024
Once again. a great experience. Gift for returning service man from the Gaza territory. Last purchase, ladies, green, beach cruiser, had black rims---not color matched(?).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bailey
Site Experience Feedback
Aug 07, 2024
good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Mike
Site Experience Feedback
Aug 07, 2024
Only issue is the bike we wanted said it was available on the website but PayPal said it was out of stock when we went to checkout. Would have been better to know when picking the bike we wanted.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Markb
Site Experience Feedback
Jul 28, 2024
Good
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- Full ratings for this review »
Markb
Post-Delivery Feedback
Aug 07, 2024
Bike pretty good but no assembly instructions, and components need adjustments, took 3 days to receive shipping info,price seemed a little high for the bike I bought
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 3
- Customer Support: 4
- Full ratings for this review »
tjh
Site Experience Feedback
Jul 15, 2024
It was a great experience. Very easy. Had what I wanted for a good price.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mxg
Site Experience Feedback
Jul 30, 2024
3rd time ordering..very satisfied
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Mxg
Post-Delivery Feedback
Aug 07, 2024
Went smooth Would recommend.. Stress free doing business with BIKES DIRECT
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Rusty
Site Experience Feedback
Aug 07, 2024
I had been shopping around for a gravel bike for a while now and kept coming back to bikesdirect because of not only great price but great selection as well. The website was very easy to navigate and gave me all the information I needed in buying new bike.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Martin
Site Experience Feedback
Jul 29, 2024
I was not able to modify my address before checking out.
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
- Full ratings for this review »
Martin
Post-Delivery Feedback
Aug 07, 2024
At first the website looks a bit fishy, but it looks legit. I have ordered two bicycles, unfortunately one of them came faulty and still waiting on resolution. Keep you posted…
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Bo
Post-Delivery Feedback
Aug 07, 2024
There were no instructions included to assemble the bike. Just had to guess, then guess again… And again.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Ben
Site Experience Feedback
Aug 06, 2024
good website
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
BizMarkie
Site Experience Feedback
Jul 21, 2024
Great price. Can't comment on the product as I have not received it but overall the internet seems positive about the deal being had here. Thanks
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BizMarkie
Post-Delivery Feedback
Aug 06, 2024
The bike was in great shape and packed well. Set up was easy and everything works great! I will definitely recommend Bikesdirect in the future.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jose
Site Experience Feedback
Jul 14, 2024
Website is a bit outdated but works fine. I did not like that I was not able to tell if something was sold out until I was at checkout. Was out of one size but they had the other so no big deal at the end.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Outlaweric
Site Experience Feedback
Aug 05, 2024
This is the second bike I ordered from you folks. No issues with the first one and I'm hoping for the same with the second purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 05, 2024
na
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Jay
Post-Delivery Feedback
Aug 05, 2024
Good prices
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 6
- Customer Support: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 05, 2024
It's a bit early for me to judge things because I just placed the order and have not yet received the bike. Selection of bikes is impressive and I thought you do a good job of describing the products. However, it would be good to have additional photos of the bikes. Your checkout process with PayPal is disruptive and intrusive and leads me to think the overall system is not trustworthy. Your website looks like it hasn't been updated since Bill Clinton was president.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
CW
Site Experience Feedback
Aug 05, 2024
great value
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
HBY
Site Experience Feedback
Jul 23, 2024
Not sure what I am going to get
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
HBY
Post-Delivery Feedback
Aug 04, 2024
Parts are very cheap. No matter how well the bike is put together, it requires a bike shop to make break, wheel and gear adjustments, which costs money. After spending more money the bike is ok to ride.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rick
Post-Delivery Feedback
Aug 04, 2024
The bike I received for my daughter is nice for the money. However, they sent a 24" bike instead of the 26" bike we ordered. My daughter was so eager to put it together that we didn't realize the wheels were too small until after it was assembled and she had started riding it. I've reached out to customer support but haven't heard back yet. I reached out at the end of day on Friday, so I'm hoping they will respond on Monday.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »