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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 28, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 621 - 640 of 2,250

Marcin

Post-Delivery Feedback

Aug 07, 2024

Fast shipping, I would recommend it.

SoCalCamper

Site Experience Feedback

Aug 07, 2024

Once again. a great experience. Gift for returning service man from the Gaza territory. Last purchase, ladies, green, beach cruiser, had black rims---not color matched(?).

Bailey

Site Experience Feedback

Aug 07, 2024

good

Mike

Site Experience Feedback

Aug 07, 2024

Only issue is the bike we wanted said it was available on the website but PayPal said it was out of stock when we went to checkout. Would have been better to know when picking the bike we wanted.

Markb

Site Experience Feedback

Jul 28, 2024

Good


Post-Delivery Feedback

Aug 07, 2024

Bike pretty good but no assembly instructions, and components need adjustments, took 3 days to receive shipping info,price seemed a little high for the bike I bought

tjh

Site Experience Feedback

Jul 15, 2024

It was a great experience. Very easy. Had what I wanted for a good price.

Mxg

Site Experience Feedback

Jul 30, 2024

3rd time ordering..very satisfied


Post-Delivery Feedback

Aug 07, 2024

Went smooth Would recommend.. Stress free doing business with BIKES DIRECT

Rusty

Site Experience Feedback

Aug 07, 2024

I had been shopping around for a gravel bike for a while now and kept coming back to bikesdirect because of not only great price but great selection as well. The website was very easy to navigate and gave me all the information I needed in buying new bike.

Martin

Site Experience Feedback

Jul 29, 2024

I was not able to modify my address before checking out.


Post-Delivery Feedback

Aug 07, 2024

At first the website looks a bit fishy, but it looks legit. I have ordered two bicycles, unfortunately one of them came faulty and still waiting on resolution. Keep you posted…

Bo

Post-Delivery Feedback

Aug 07, 2024

There were no instructions included to assemble the bike. Just had to guess, then guess again… And again.

Ben

Site Experience Feedback

Aug 06, 2024

good website

BizMarkie

Site Experience Feedback

Jul 21, 2024

Great price. Can't comment on the product as I have not received it but overall the internet seems positive about the deal being had here. Thanks


Post-Delivery Feedback

Aug 06, 2024

The bike was in great shape and packed well. Set up was easy and everything works great! I will definitely recommend Bikesdirect in the future.

Jose

Site Experience Feedback

Jul 14, 2024

Website is a bit outdated but works fine. I did not like that I was not able to tell if something was sold out until I was at checkout. Was out of one size but they had the other so no big deal at the end.

Outlaweric

Site Experience Feedback

Aug 05, 2024

This is the second bike I ordered from you folks. No issues with the first one and I'm hoping for the same with the second purchase

Online Shopper

Site Experience Feedback

Aug 05, 2024

na

Jay

Post-Delivery Feedback

Aug 05, 2024

Good prices

Online Shopper

Site Experience Feedback

Aug 05, 2024

It's a bit early for me to judge things because I just placed the order and have not yet received the bike. Selection of bikes is impressive and I thought you do a good job of describing the products. However, it would be good to have additional photos of the bikes. Your checkout process with PayPal is disruptive and intrusive and leads me to think the overall system is not trustworthy. Your website looks like it hasn't been updated since Bill Clinton was president.

CW

Site Experience Feedback

Aug 05, 2024

great value

HBY

Site Experience Feedback

Jul 23, 2024

Not sure what I am going to get


Post-Delivery Feedback

Aug 04, 2024

Parts are very cheap. No matter how well the bike is put together, it requires a bike shop to make break, wheel and gear adjustments, which costs money. After spending more money the bike is ok to ride.

Rick

Post-Delivery Feedback

Aug 04, 2024

The bike I received for my daughter is nice for the money. However, they sent a 24" bike instead of the 26" bike we ordered. My daughter was so eager to put it together that we didn't realize the wheels were too small until after it was assembled and she had started riding it. I've reached out to customer support but haven't heard back yet. I reached out at the end of day on Friday, so I'm hoping they will respond on Monday.