Bikesdirect.com Reviews - 2,250 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 601 - 620 of 2,250
Mo
Site Experience Feedback
Jul 29, 2024
The website is very informative and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mo
Post-Delivery Feedback
Aug 11, 2024
Bikes Direct offers very solid bikes at price points that are not available elsewhere in the market. They have a wide range of bikes in each cycling category.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
T 12
Post-Delivery Feedback
Aug 11, 2024
You have no support through phone call. Needed a new front brake cable had to buy one . Cable was broke
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
T.U.
Site Experience Feedback
Jul 18, 2024
This is the third bike I've bought from BD in the past 15 years. the other two are road bikes and still in use. good bikes - good deal. This is the third bike a demo ebike. It cannot be charged due to a faulty lock/battery removal -retention system. I am returning it and want to exchange it. return does not seem too difficult other than repacking it properly. original box is in very bad shape and I have reinforced it as best as possible. Will be satisfied if the exchange goes smoothly.
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Short Legs
Site Experience Feedback
Aug 10, 2024
Website was really easy to use for the type of bike I was looking for. I could compare the bike options easily and make my decision. When I first tried to check out I got the maintenance upgrade page and figured I'd try again a little later to resubmit my order and had no issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Skye G
Post-Delivery Feedback
Aug 10, 2024
My delivery was delayed and then when I got my product, a section of paint was scratched off exposing the bare metal underneath. I know this probably isn't Bikedirect’s fault and more likely the fault of the delivery company. If it’s possible to change from fedex to usps or ups, I believe many customers including myself would be very happy and would love buying from this site in the future. The unreliability of fedex has been a huge deciding factor on whether I order from this site or pick up in a store around home. My first purchase required a signature upon delivery but it was left out in the open at my apartment complex with nobody home to sign. I wasn’t able to be home until 3 hours after it was delivered.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: N/A
- Full ratings for this review »
Motobacane Mulekick, a mixed review
Post-Delivery Feedback
Aug 10, 2024
The Motobacane Mulekick ebike arrived on time and was packed well. My first observations are: The Bafang power system is smaller than I expected and the size of the battery is smaller than I expected. The range is a concern. The front hydraulic brake line is too long. The weld joins on frame are not smooth and filets are rough. Where the hydraulic hose, rear derailleur cable and speed sensor cable exit the frame behind the bottom bracket between the chain stays is a gaping hole. This is a problem due to water and dirt being thrown into the frame by the rear tire. This should've been sealed. The main control unit is mounted to the front of stem also the stem is too short. The placement of control unit interferes with my computer location. The battery has to be removed when charging, making charging more difficult. The saddle is small. Things I like about the bike: It has a smooth ride The paint is good. Whellset is good. The weight is good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Adith
Site Experience Feedback
Jul 31, 2024
Great place to buy bikes for cheap, trusted company. Highly recomend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
thejuicer
Site Experience Feedback
Aug 09, 2024
Previous purchase from bikesdirect.com was positive. looking forward to new bike.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vic
Site Experience Feedback
Aug 09, 2024
Easy experience quick check out great selection
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
mechanics bike
Site Experience Feedback
Aug 09, 2024
A little tricky getting started, but once I started it was a roll.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
RQ
Site Experience Feedback
Jul 23, 2024
All good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
RQ
Post-Delivery Feedback
Aug 09, 2024
Great price great set-up!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 09, 2024
The first selection I made was for a bike with a very good price, but when i went to check out, it was unavailable. It would have probably been best to mark that specific bike as unavailable on the original page so as not to have me waste my time and effort going all the way through the purchase page. (At the very least, that bike should have been taken down as the highlighted bike for sale.)
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
bingman
Site Experience Feedback
Jul 23, 2024
I couldn't figure out how to pay without PayPal. Other than that, it was an easy transaction.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bingman
Post-Delivery Feedback
Aug 09, 2024
I wasn’t sure about buying an expensive bike sight unseen from an online company. I know someone I trust that has bought from bikes direct.com so I took a chance. It is my first “real” mountain bike but seems very good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
SDBATTY
Site Experience Feedback
Jul 29, 2024
Site is somewhat ugly, like an early 2000s site, but it is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SDBATTY
Post-Delivery Feedback
Aug 08, 2024
I almost didn't buy because the website looked so dated. I did my research and determined it was legitimate. The quality of the bike I ordered for the price I paid was amazing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Beth
Site Experience Feedback
Aug 08, 2024
It was easy to find what I was looking for it got a little confusing in the checkout section. There was never a screen confirming the total price and product information before purchasing. I decided to go for it with my PayPal account. Now I’ll just be waiting for the emails for the complete information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
c
Site Experience Feedback
Aug 08, 2024
waiting to receive my item first
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 08, 2024
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike from Jersey
Post-Delivery Feedback
Aug 08, 2024
When I start putting the bike together goes well. then tried to inflate rear tire which blew out the tube and destroyed the tire bead. Paid more attention to front tire inflation .Seams packaging the bike tire wasn't positioned correctly to inflate corrected, then inflated, then a week later taken a ride and my left peddle Desin grated. beside those items, okey
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Big steve
Site Experience Feedback
Jul 30, 2024
It would be nice to know if I am recieving the color and size I hope I ordered
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 3
- Full ratings for this review »
Big steve
Post-Delivery Feedback
Aug 08, 2024
I took a huge risk buying this bike. The checkout did not tell me exactly what I was getting so I took a chance you would send me the right color and style I ordered. I got lucky and you guys got it right. So I’m satisfied
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 07, 2024
Quality items at a Items at a quality price top brands for components
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »