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Bikesdirect.com Reviews - 2,250 Review - 8.9/10

Nov 27, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 601 - 620 of 2,250

Mo

Site Experience Feedback

Jul 29, 2024

The website is very informative and easy to use


Post-Delivery Feedback

Aug 11, 2024

Bikes Direct offers very solid bikes at price points that are not available elsewhere in the market. They have a wide range of bikes in each cycling category.

T 12

Post-Delivery Feedback

Aug 11, 2024

You have no support through phone call. Needed a new front brake cable had to buy one . Cable was broke

T.U.

Site Experience Feedback

Jul 18, 2024

This is the third bike I've bought from BD in the past 15 years. the other two are road bikes and still in use. good bikes - good deal. This is the third bike a demo ebike. It cannot be charged due to a faulty lock/battery removal -retention system. I am returning it and want to exchange it. return does not seem too difficult other than repacking it properly. original box is in very bad shape and I have reinforced it as best as possible. Will be satisfied if the exchange goes smoothly.

Short Legs

Site Experience Feedback

Aug 10, 2024

Website was really easy to use for the type of bike I was looking for. I could compare the bike options easily and make my decision. When I first tried to check out I got the maintenance upgrade page and figured I'd try again a little later to resubmit my order and had no issues.

Skye G

Post-Delivery Feedback

Aug 10, 2024

My delivery was delayed and then when I got my product, a section of paint was scratched off exposing the bare metal underneath. I know this probably isn't Bikedirect’s fault and more likely the fault of the delivery company. If it’s possible to change from fedex to usps or ups, I believe many customers including myself would be very happy and would love buying from this site in the future. The unreliability of fedex has been a huge deciding factor on whether I order from this site or pick up in a store around home. My first purchase required a signature upon delivery but it was left out in the open at my apartment complex with nobody home to sign. I wasn’t able to be home until 3 hours after it was delivered.

Motobacane Mulekick, a mixed review

Post-Delivery Feedback

Aug 10, 2024

The Motobacane Mulekick ebike arrived on time and was packed well. My first observations are: The Bafang power system is smaller than I expected and the size of the battery is smaller than I expected. The range is a concern. The front hydraulic brake line is too long. The weld joins on frame are not smooth and filets are rough. Where the hydraulic hose, rear derailleur cable and speed sensor cable exit the frame behind the bottom bracket between the chain stays is a gaping hole. This is a problem due to water and dirt being thrown into the frame by the rear tire. This should've been sealed. The main control unit is mounted to the front of stem also the stem is too short. The placement of control unit interferes with my computer location. The battery has to be removed when charging, making charging more difficult. The saddle is small. Things I like about the bike: It has a smooth ride The paint is good. Whellset is good. The weight is good.

Adith

Site Experience Feedback

Jul 31, 2024

Great place to buy bikes for cheap, trusted company. Highly recomend

thejuicer

Site Experience Feedback

Aug 09, 2024

Previous purchase from bikesdirect.com was positive. looking forward to new bike.

Vic

Site Experience Feedback

Aug 09, 2024

Easy experience quick check out great selection

mechanics bike

Site Experience Feedback

Aug 09, 2024

A little tricky getting started, but once I started it was a roll.

RQ

Site Experience Feedback

Jul 23, 2024

All good


Post-Delivery Feedback

Aug 09, 2024

Great price great set-up!

Online Shopper

Site Experience Feedback

Aug 09, 2024

The first selection I made was for a bike with a very good price, but when i went to check out, it was unavailable. It would have probably been best to mark that specific bike as unavailable on the original page so as not to have me waste my time and effort going all the way through the purchase page. (At the very least, that bike should have been taken down as the highlighted bike for sale.)

bingman

Site Experience Feedback

Jul 23, 2024

I couldn't figure out how to pay without PayPal. Other than that, it was an easy transaction.


Post-Delivery Feedback

Aug 09, 2024

I wasn’t sure about buying an expensive bike sight unseen from an online company. I know someone I trust that has bought from bikes direct.com so I took a chance. It is my first “real” mountain bike but seems very good.

SDBATTY

Site Experience Feedback

Jul 29, 2024

Site is somewhat ugly, like an early 2000s site, but it is easy to navigate.


Post-Delivery Feedback

Aug 08, 2024

I almost didn't buy because the website looked so dated. I did my research and determined it was legitimate. The quality of the bike I ordered for the price I paid was amazing.

Beth

Site Experience Feedback

Aug 08, 2024

It was easy to find what I was looking for it got a little confusing in the checkout section. There was never a screen confirming the total price and product information before purchasing. I decided to go for it with my PayPal account. Now I’ll just be waiting for the emails for the complete information.

c

Site Experience Feedback

Aug 08, 2024

waiting to receive my item first

Online Shopper

Site Experience Feedback

Aug 08, 2024

Quick and easy

Mike from Jersey

Post-Delivery Feedback

Aug 08, 2024

When I start putting the bike together goes well. then tried to inflate rear tire which blew out the tube and destroyed the tire bead. Paid more attention to front tire inflation .Seams packaging the bike tire wasn't positioned correctly to inflate corrected, then inflated, then a week later taken a ride and my left peddle Desin grated. beside those items, okey

Big steve

Site Experience Feedback

Jul 30, 2024

It would be nice to know if I am recieving the color and size I hope I ordered


Post-Delivery Feedback

Aug 08, 2024

I took a huge risk buying this bike. The checkout did not tell me exactly what I was getting so I took a chance you would send me the right color and style I ordered. I got lucky and you guys got it right. So I’m satisfied

Online Shopper

Site Experience Feedback

Aug 07, 2024

Quality items at a Items at a quality price top brands for components